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| Section | Weight | Objectives |
|---|---|---|
| Define and Design | 42% | - Data migration and integration strategy - User experience and interface design - Security and access design
|
| Delivery and Configuration | 46% | - Configure core FSC features
- Initial setup and package installation - Reporting, dashboards, and analytics |
| Discovery | 12% | - Analyze business processes and system architecture - Determine compliance and regulatory considerations - Identify requirements and define solution scope |
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NEW QUESTION # 103
A retail bank is using Financial Services Cloudto support its operations. The bank has received complaints that its clients' documentation is often submitted late and when clients call, customer service agents are struggling with multiple systems to determine where the documentation is.
Which solutionshould a consultant suggest the client explore?
Answer: D
Explanation:
The solution that the consultant should suggest the client explore to improve its clients' documentation submission and tracking is the Send Documents flow for Retail Banking. The Send Documentsflow for Retail Banking is a prebuilt flow that allows users to send documents requests to clients via email and track the status of the requests in FSC. The flow uses DocuSign eSignature integration to enable clients to sign and return documents electronically. By using the Send Documents flow for Retail Banking, the consultant can help the client streamline and simplify its document management process and improve its customer service agents' efficiency
NEW QUESTION # 104
A financial services company needs to alert advisors about changes in client records that require action. What should the administrator consider when configuring Record Alerts?
Answer: D
Explanation:
Reference: Record Alerts APIs | Industries Common Resources Developer Guide | Salesforce Developers Explanation: Record Alerts are a feature of Financial Services Cloud that allow users to create and display alerts on records that require action or attention. Record Alerts can help users prioritize their work, communicate important information, and collaborate with other users. Record Alerts can be created on any custom object or standard object that supports custom fields, such as Financial Account, Contact, or Opportunity.
To create record alerts, users need to have the following permissions:
Read and Edit access to the record that they want to create an alert for Create access to the Record Alert object Readaccess to the Record Alert Category object
NEW QUESTION # 105
How can the Salesforce Admin help agents who deal with a large number of customers on a daily basis, quickly scan the Life Events component and find the information they need without much effort?
Answer: B
Explanation:
The Admin can change the color of important life events to red by using custom CSS in aLightning App Builder theme layout component. This way, the agents can quickly scan the Life Events component and find the information they need without much effort. The color red can draw attention and indicate urgency or importance for certain life events.
NEW QUESTION # 106
Rachel is the primary member of the Adams household hired a new attorney. What type of relationship should the Wealth Advisor create in Financial Services Cloud for Rachel and her attorney before assigning the reciprocal role of "Attorney"?
Answer: A
Explanation:
To create a relationship between Rachel and her attorney before assigning the reciprocal role of "Attorney", the Wealth Advisor should create a Contact-Contact Relationship between the primary member of the Adams Household and the attorney. A Contact-Contact Relationship is a junction object that links twocontacts or individuals and defines their relationship with each other2. By using Contact-Contact Relationship, the Wealth Advisor can capture Rachel's extended network of relationships with people outside of her household.
Verified References: 2
NEW QUESTION # 107
Early in the discovery and solution meetings, it was determined that the client would primarily use out-of-the- box Agentforce Financial Services objects and components with minimal custom objects needed. In addition, it was decided that records should be private, but the managerial chain would require visibility into all their direct reports ' records. Which three security settings must be set up in Salesforce to meet these requirements?
Answer: B,D,E
Explanation:
Salesforce security should be implemented by separating object and field permissions from record-level access. Permission sets and the Financial Services-provided permission sets determine which objects, fields, applications, and Financial Services capabilities a user can access. This approach is preferable to attempting to manage every requirement exclusively through custom profiles because permission sets provide modular, additive access that can be assigned according to job function.
For record visibility, Organization-Wide Defaults establish the baseline access level. Because the stated requirement is that records remain private, OWD must be configured restrictively for the relevant objects.
Salesforce recommends establishing the most restrictive appropriate OWD first and then using the remaining sharing mechanisms to selectively broaden access.
The Role Hierarchy then satisfies the managerial-access requirement. Users higher in the hierarchy can inherit access to records owned by, or shared with, users below them. Salesforce specifically identifies the role hierarchy as the mechanism for extending record visibility upward through the management structure.
Explicitly sharing every subordinate ' s individual records with each manager would introduce unnecessary administration and duplicate functionality already provided by the hierarchy.
NEW QUESTION # 108
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