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NEW QUESTION # 34
Wash-it-up is an organisation that provides window cleaning services for the industrial sector. It has been certified to ISO 14001 for some time and has appointed a new EMS Manager. The audit plan during a surveillance audit includes the improvement actions and the auditor asks to see the most recent management review meeting minutes.
Which two statements would represent an input to the management review process?
Answer: D,E
Explanation:
The correct answers are B and D .
This question relates to ISO 14001:2015 Clause 9.3 - Management review . Management review inputs include changes in internal and external issues relevant to the EMS and information on environmental performance, including the extent to which environmental objectives have been achieved.
B). Changes in EMS leadership - Correct
A new EMS Manager is a change in the organisation's internal situation that may affect the EMS. Leadership, responsibilities, competence, communication, and EMS coordination can all be affected, so this is a valid management review input.
D). Report of performance of EMS objectives in the last year - Correct
ISO 14001 requires management review to consider the extent to which environmental objectives have been achieved. A report on EMS objective performance is therefore a direct input to management review.
The other options are not the best answers:
A). Allocation of a bigger budget for the EMS department - Incorrect
This is more likely to be a management review output , because management review outputs include decisions and actions related to resources.
C). Decision to purchase new spillage kits for operators - Incorrect
This is also more likely to be an output or action from review, not an input.
E). Improvement in the organisation's profitability - Incorrect
Profitability alone is not a specific ISO 14001 management review input unless it is directly linked to EMS resources or environmental performance.
F). Minutes of previous management reviews - Incorrect as written
ISO 14001 requires consideration of the status of actions from previous management reviews , not simply the previous minutes themselves. The records may help provide evidence, but the actual required input is the status of previous actions.
Therefore, the two best inputs are B. Changes in EMS leadership and D. Report of performance of EMS objectives in the last year .
NEW QUESTION # 35
The following statements are related to audit methods. Review each one and select the two that are true.
Answer: B,E
Explanation:
In accordance with ISO 19011 (Guidelines for auditing management systems) and ISO/IEC 17021-1 requirements, audit methods must be applied systematically to guarantee evidence reliability and objective findings.
Option C is true because auditors performing remote or virtual audits must possess specialized competence in Information and Communication Technology (ICT). This includes technical proficiency with virtual platforms, effective remote meeting facilitation, and managing digital data security risks. Option E is true because ISO 19011 Clause 6.4.7 and Annex A mandate that the sampling strategy-whether judgmental or statistical-must be formally documented in the audit report to ensure audit traceability, transparency, and repeatability.
Conversely, Option A is false because remote auditing encompasses non-interactive methods like reviewing automated system logs, monitoring live video feeds, or analyzing stored documents. Option B is false because testimonial evidence gathered from top management must be corroborated through independent objective evidence, such as operational records or performance metrics. Option D is false because client confidentiality agreements and data protection protocols prohibit auditors from removing proprietary documentation off-site unless explicitly authorized by the auditee.
References: ISO 19011:2018 Clause 6.4.4 (Collecting and verifying information), Clause 6.4.7 (Preparing the audit report), Annex A.16 (Remote auditing), and CQI-IRCA ISO 14001 Lead Auditor Curriculum (Audit Methods and Evidence Collection).
NEW QUESTION # 36
A multi-level shopping centre is open every day to the public from 09:00-21:00. During an external audit of the centre to ISO 14001, you establish that there are 40 vending machines that are permanently switched on.
Thirty of them do not sell perishable foodstuffs. You also note that there are eight escalators in the complex that run constantly during public access. When asked about environmental performance improvement objectives, the Centre Manager says that there are plans to increase the natural daylight by installing more skylights, thus saving on lighting costs, but the board has not yet approved the estimated budget for this.
You: I note that energy consumption is a significant environmental aspect in the centre. How do you mitigate the impacts of this?
EMS Manager: We try to reduce our energy costs by negotiating a better deal from the energy company. We are considering changing to one that only supplies electricity from renewable sources.
You: What steps have you taken to reduce overall consumption?
EMS Manager: We conducted awareness training for staff. For example, turning off lights in staff areas not being used.
You: I see that the escalators account for the highest usage of energy. Are there any objectives to try to reduce this?
EMS Manager: No, it would be too costly to change them.
You: How do you measure electricity consumption?
EMS Manager: We have meters installed on each floor of the centre. We take readings every hour, and we plot the consumption graph for every staff shift.
Select three options that would provide evidence of conformance with clause 9.1.1 of ISO 14001.
Answer: B,D,E
Explanation:
The correct answers are C, D and F .
This question relates to ISO 14001:2015 Clause 9.1.1 - Monitoring, measurement, analysis and evaluation .
Clause 9.1.1 requires the organisation to monitor, measure, analyse and evaluate its environmental performance. The organisation must determine what needs to be monitored and measured, the methods for monitoring, measurement, analysis and evaluation, when monitoring and measurement will be performed, and when results will be analysed and evaluated. It must also ensure monitoring and measuring equipment is calibrated or verified, where appropriate.
C). Periodic analysis of the results of meter readings - Correct
The shopping centre is measuring electricity consumption using meters. Analysing meter readings periodically provides evidence that the organisation is evaluating environmental performance, not just collecting data.
D). Certification showing that the meters are calibrated to known standards - Correct Because the centre relies on electricity meters to measure energy consumption, calibration or verification evidence supports the validity of the measurement results.
F). A procedure that provides instructions in taking meter readings and using them to plot a graph - Correct This provides evidence that the organisation has defined a method for monitoring and measuring energy consumption and for presenting the data for analysis.
The other options are not the best answers for Clause 9.1.1:
A relates more to competence or awareness, not monitoring and measurement.
B relates to environmental objectives under Clause 6.2, not directly to Clause 9.1.1.
E is not relevant unless office temperature has been identified as something requiring monitoring.
G is an operational improvement action, not evidence of monitoring and measurement.
H may affect energy use, but increased visitor numbers alone do not demonstrate monitoring, measurement, analysis or evaluation.
Therefore, the three items that best demonstrate conformance with ISO 14001:2015 Clause 9.1.1 are C, D and F .
NEW QUESTION # 37
A key audit process is the way auditors gather information and determine the findings ' characteristics. Put the actions in the correct order to complete this process.
Answer:
Explanation:
Explanation:
A screenshot of a computer AI-generated content may be incorrect.
This sequence is derived from ISO 19011:2018 - Guidelines for Auditing Management Systems, which is used in conjunction with ISO 14001:2015 by auditors. Specifically, the audit process steps during the " conducting the audit " phase include:
Determining the source of information (Clause 6.4.5): Includes documents, interviews, records, and observations.
Collecting data by sampling (Clause 6.4.6): Sampling helps in managing resources and gathering relevant evidence effectively.
Gathering audit evidence (Clause 3.8): Audit evidence is the data collected and verified to support findings.
Evaluating against audit criteria (Clause 3.9): Evidence must be evaluated against standards such as ISO
14001 requirements, internal policies, etc.
Developing audit findings (Clause 6.4.9): Conclusions regarding conformance, nonconformance, and opportunities for improvement.
Review of findings (Clause 6.4.10): Cross-verification and validation before finalizing results.
Audit conclusions (Clause 6.4.11): Final statements summarizing the audit based on findings.
This structured process ensures audits are performed impartially, with verifiable, evidence-based outcomes that contribute to continual improvement.
Reference:
ISO 19011:2018, Clauses 6.4.5 to 6.4.11
ISO 14001:2015, Clause 9.2 - Internal audit requirements
NEW QUESTION # 38
You are leading a recertification audit of XM, a manufacturer of cosmetic products. After the initial certification, XM moved to another site.
After the opening meeting, you are visiting the new site with the production manager (PM). The dialogue is as follows:
You: It seems that you are doing some work in the right-hand corner of the site.
PM: Yes, when we moved to this site, there was a very old, three-story building; it was almost empty, and we decided to demolish it and build a new office for the administrative personnel. DEMO services are doing the job, which is almost over.
You: Do you know what the old building was used for?
PM: I was told that it was a warehouse for chemical storage, including a laboratory and toilets for the personnel. It also had a chimney. I do not know what for.
You: Did you consider it necessary to refer to some parts of the EMS for this work?
PM: No, we were busy moving all the equipment and materials to the new site. We did not have time to care about something that was going to disappear.
Which four audit trail issues would you follow?
Answer: A,B,D,F
Explanation:
In accordance with ISO 14001:2015 Clause 8.1 (Operational planning and control) and Clause 6.1.2 (Environmental aspects), an organization must evaluate environmental aspects and establish operational controls for contractor activities performing work under its control.
The four selected audit trails directly address the key environmental risks associated with site demolition involving historical chemical storage and potential contamination:
* XM ' s contract with DEMO to conduct the work (Option B): Evaluates whether environmental controls, waste management standards, and compliance obligations were contractually specified under operational control requirements (Clause 8.1).
* XM ' s supervision of DEMO when doing the work (Option C): Verifies if XM exercised adequate oversight and monitoring over contractor activities to control environmental risks during demolition (Clause 8.1 / Clause 9.1.1).
* Environmental impacts related to the demolition (Option F): Investigates whether potential impacts (e.g., hazardous waste disposal, asbestos handling, soil/groundwater contamination from chemical residue, or chimney emissions) were identified and evaluated (Clause 6.1.2).
* Regulatory approval for DEMO ' s activities (Option H): Checks compliance obligations regarding statutory permits, waste transfer notes, or demolition licenses required by environmental authorities (Clause 6.1.3).
Irrelevant options such as DEMO's environmental or quality policies, DEMO ' s business profile, or auditing DEMO ' s head office personnel fall outside the boundary of auditing XM ' s management system control over its site activities.
References: ISO 14001:2015 Clauses 6.1.2 (Environmental aspects), 6.1.3 (Compliance obligations), 8.1 (Operational planning and control), and CQI-IRCA ISO 14001 Lead Auditor Curriculum (Managing Contractors and Audit Trails).
NEW QUESTION # 39
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