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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service and Support Applications | 10% | - Case management - Knowledge and support tools - Entitlements and service contracts |
| Topic 2: Agentforce AI | 8% | - AI assistant configuration - Use cases and limitations |
| Topic 3: Productivity and Collaboration | 10% | - Email and calendar integration - Activities, tasks, and events - Chatter configuration |
| Topic 4: Workflow/Process Automation | 15% | - Automation best practices - Approval processes - Salesforce Flow |
| Topic 5: Configuration and Setup | 15% | - Profile and permission sets - Sharing model and access controls - User management and security - Company and org settings |
| Topic 6: Sales and Marketing Applications | 10% | - Campaigns and products - Lead and opportunity management - Forecasts and sales processes |
| Topic 7: Object Manager and Lightning App Builder | 20% | - Standard and custom objects - Fields, relationships, and schema - Lightning record pages and components - Lightning App Builder and page layouts |
| Topic 8: Data and Analytics Management | 17% | - Data import/export tools - Data security and quality - Reports and dashboards - Data validation and deduplication |
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NEW QUESTION # 157
Universal Containers has three separate lines of business. Each line has specific fields that must be displayed to users. However, the fields needed by the sales team are different than the fields needed by the service team.
How should the administrator configure this requirement?
Answer: A
Explanation:
Explanation
A record type is a feature that allows administrators to offer different business processes, picklist values, page layouts, etc., todifferent users based on their profile or role. A page layout is a feature that allows administrators to control how fields, related lists, buttons, etc., are arranged on a record detail or edit page for each object. In this case, since Universal Containers has three separate lines of business with specific fields for each line; and since sales team needs different fields than service team; the administrator should create three record types for each line of business; and create two page layouts for each record type - one for sales team and one for service team. References:
https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5https://help.salesforce.com/s/a
NEW QUESTION # 158
An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects and Should be restricted from deleting any records.
What should the administrator do to meet this requirement?
Answer: D
Explanation:
Explanation
A custom profile is a profile that can be created and customized by administrators to define what users can see and do in Salesforce based on their job function or role. It can be used by Cloud Kicks to give read, create, and edit access for objects and restrict users from deleting any records by creating and assigning a custom profile with delete access removed for each object in the object settings. Assigning the standard system administrator profile to analytical user, giving user view all access and assigning them to highest role in role hierarchy, or creating and assigning permission set that includes read, create, and edit access are not solutions for giving read, create, and edit access for objects and restricting users from deleting any records; they either give too much access or do not remove delete access. References:
https://help.salesforce.com/s/articleView?id=sf.users_profiles.htm&type=5
NEW QUESTION # 159
At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be part of the Opportunity upon lead conversion.
What action should the administrator take to satisfy the request?
Answer: C
NEW QUESTION # 160
The administrator for AW Computing is working with a user who is having trouble logging in to salesforce.
What should the administrator do to identify why the user is unable to login?
Answer: A
Explanation:
Explanation
The login history is a tool that allows administrators and users to view information about recent login attempts, such as date, time, status, source IP address, browser type, platform, application, and login type.
Administrators can use this tool to identify why a user is unable to login to Salesforce by checking for any failed login attempts and their corresponding error messages or reasons. References:
https://help.salesforce.com/s/articleView?id=sf.monitoring_login_history.htm&type=5
NEW QUESTION # 161
Cloud Kicks (CK) needs a new sales application. The administrator there is an application package on the AppExchange and wants to begin testing it in a sandbox to see If it addresses CK's needs.
What are two considerations when installing a managed package in a sandbox?
Choose 2 answers.
Answer: A,B
Explanation:
Explanation
Two considerations when installing a managed package in a sandbox are:
The installation link has to be modified to test.salesforce.com, because the default installation link points to login.salesforce.com which is for production orgs. To install a package in a sandbox org, the administrator has to replace login with test in the installation URL before clicking it.
The package will be removed any time the sandbox is refreshed, because refreshing a sandbox replaces its current data and metadata with those from its source org. If the source org does not have the package installed, then the sandbox will lose it after refresh. Any metadata changes to the package do not have to be recreated in production, because they are preserved during upgrades unless overwritten by the package developer. Install for Admins Only is not the only install option available; there are also Install for All Users and Install for Specific Profiles options. References:
https://help.salesforce.com/s/articleView?id=sf.distribution_installing_packages.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.data_sandbox_implementation_tips.htm&type=5
NEW QUESTION # 162
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