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Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Sales and Marketing Applications10%- Sales Cloud features
  • 1. Lead management, conversion, assignment rules
  • 2. Opportunity management, stages, products, price books
- Marketing tools
  • 1. Marketing automation capabilities
  • 2. Campaigns, campaign influence
Topic 2: Agentforce AI8%- AI capabilities
  • 1. Agentforce setup and configuration
  • 2. AI features and usage guidelines
Topic 3: Productivity and Collaboration10%- Activity management
  • 1. Tasks, events, calendars
- Chatter
  • 1. Feeds, groups, collaboration features
- Mobile and integrations
  • 1. AppExchange and third-party integrations
  • 2. Salesforce Mobile App capabilities
Topic 4: Configuration and Setup15%- Security and access
  • 1. Profiles, permission sets, roles and sharing rules
  • 2. Password policies and login access
- User interface configuration
  • 1. Declarative customization options
  • 2. Navigation and global settings
- Company settings
  • 1. Default settings and organizational structure
  • 2. Fiscal year, business hours, currency management
Topic 5: Service and Support Applications10%- Knowledge and Communities
  • 1. Knowledge base setup and usage
  • 2. Community configuration and access
- Case management
  • 1. Support processes and entitlements
  • 2. Cases, queues, assignment rules, escalation rules
Topic 6: Automation15%- Process Automation
  • 1. Flow Builder, approval processes
  • 2. Email alerts, field updates, tasks
Topic 7: Data and Analytics Management17%- Data management
  • 1. Import, update, export, mass delete, backup
  • 2. Data validation and quality tools
- Reports and dashboards
  • 1. Dashboard components and sharing
  • 2. Report types, creation, customization
Topic 8: Object Manager and Lightning App Builder15%- Lightning App Builder
  • 1. App navigation and customization
  • 2. Custom Lightning pages and components
- Object customization
  • 1. Standard and custom objects, fields, relationships
  • 2. Page layouts, record types, business processes

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Valid ADM-201 Test Pattern | Latest ADM-201: Salesforce Certified Administrator

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Salesforce Certified Administrator Sample Questions (Q136-Q141):

NEW QUESTION # 136
The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer's issue.
What should the administrator suggest to meet these requirement?

Answer: C

Explanation:
Explanation
Knowledge articles are documents that provide information or solutions about products, services, or processes in Salesforce. You can use knowledge articles to respond to customers quickly and consistently with accurate information. You can create different types of articles with different templates and fields, such as FAQ articles, troubleshooting articles, how-to articles, etc. To meet the requirement of responding to customers with the top five troubleshooting tips that could help solve their issue, you need to create knowledge articles with those tips and attach them to your email responses or case comments. References:
https://help.salesforce.com/s/articleView?id=sf.knowledge_article_types.htm&type=5


NEW QUESTION # 137
Which of these are inherited from objects on homepage in a console layout?

Answer: B,D

Explanation:
Section: Volume H


NEW QUESTION # 138
Ursa Major Solar needs to fulfill the following requirements:
* A custom object must be created to capture account survey data.
* Users need the ability to select an account from the survey record and view related surveys on the account record.
Which two actions can an administrator configure to meet these requirements' Choose 2 answers

Answer: B,D


NEW QUESTION # 139
Support agents at Universal Containers research solutions to customer issues by asking various subject matter experts (SMEs) at the company.
Which three features will allow Support Agents to quickly document the details of these meetings? (Choose three.)

Answer: B,C,D

Explanation:
Section: Volume J


NEW QUESTION # 140
Assume the Organization Wide default sharing is set to private for all objects and no sharing rules have been created. You have two users in the Sales Rep Role, can they view each other's data?

Answer: A


NEW QUESTION # 141
......

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