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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Software Troubleshooting	23%	- Mobile device troubleshooting 1. Connectivity and synchronization issues 2. App and OS update failures 3. Performance and battery problems - Application and security troubleshooting 1. Application crashes and errors 2. Installation and compatibility problems 3. Security-related issues and fixes - Operating system issues 1. Boot errors and startup problems 2. System crashes and performance issues 3. Update and driver failures
Topic 2: Operating Systems	28%	- Windows installation, configuration, and management 1. File systems, partitions, and storage management 2. Device drivers and system updates 3. Windows 10/11 features and settings 4. Command-line tools and scripting - macOS, Linux, and Chrome OS basics 1. Command-line operations 2. Installation and navigation 3. System configuration and maintenance - Mobile operating systems 1. Mobile device management 2. App installation and security settings 3. Android and iOS configuration
Topic 3: Operational Procedures	21%	- Safety and compliance 1. Workplace safety procedures 2. Environmental controls 3. Privacy and regulatory compliance - IT service management 1. Disaster recovery planning 2. Backup and recovery processes 3. Documentation and change management - Communication and professionalism 1. Customer service techniques 2. Incident reporting 3. SLA management
Topic 4: Security	28%	- Network and application security 1. Encryption technologies 2. Firewalls and security appliances 3. Wireless security protocols - Security fundamentals 1. Permissions and access control 2. Zero Trust concepts 3. Authentication and authorization - Threats and mitigation 1. Data protection and disposal 2. Malware types and removal 3. Social engineering prevention

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q168-Q173):

NEW QUESTION # 168
During a routine security audit, an employee's smartphone is flagged with several security alerts.
The alerts indicate that there have been multiple failed login attempts and that an unverified application was recently downloaded. Which of the following actions should a technician take first on the employee's smartphone?

A. Scan the smartphone for malware.
B. Reset the device remotely.
C. Reinstall the smartphone's latest official OS version.
D. Update the smartphone's security settings and policies.

Answer: A

Explanation:
The first action should be to scan the smartphone for malware, since the alerts indicate suspicious activity and an unverified application installation, which may have introduced malicious software.

NEW QUESTION # 169
Which of the following types of social engineering attacks sends an unsolicited text message to a user's mobile device?

A. Smishing
B. Spear phishing
C. Impersonation
D. Vishing

Answer: A

Explanation:
Smishing is the act of sending fraudulent messages via SMS or other texting platforms to trick users into revealing sensitive information or clicking malicious links. This distinguishes it from phishing over email (spear phishing), voice calls (vishing), or in-person deception (impersonation).

NEW QUESTION # 170
Independent contractors often work from a business ' s lobby. Although the business has Wi-Fi, contractors often plug in their laptops to Ethernet ports in the lobby. Which of the following should a security engineer do to most efficiently address a potential security concern with this network setup?

A. Disable lobby ports and restrict external users to the guest wireless network.
B. Use a protocol analyzer to check for malicious traffic on the network.
C. Install signage telling external users not to use Ethernet ports.
D. Configure WPA3 encryption on the Wi-Fi router.

Answer: A

Explanation:
Open Ethernet ports in a public-facing area create a direct, high-trust entry point into the internal network.
The most efficient fix is to remove that exposure by disabling the lobby ports and moving untrusted users to a segmented guest network. Quentin Docter explains why disabling unused/unauthorized access points matters:
"Ports on a switch, router, or firewall not in use present an open door for an attacker to enter and should be disabled or disconnected." That directly supports disabling lobby switch ports that shouldn't be available to external users.
He also describes guest network isolation: guests "never need to connect to the organization's servers and internal systems," so a guest SSID should be created that "isolates guest traffic from production traffic." This is exactly what option B accomplishes: it prevents contractors from gaining internal wired access while still providing Internet access through a controlled guest network.
WPA3 (A) only improves Wi-Fi encryption; it doesn't stop wired port access. Monitoring traffic (C) is reactive. Signage (D) is weak administrative control compared to disabling the ports.

NEW QUESTION # 171
Which of the following authentication methods is the best way to prevent users from frequently entering their credentials?

A. Multifactor authentication
B. One-time password
C. Single sign-on
D. Access control list

Answer: C

Explanation:
Single sign-on (SSO)allows users to authenticate once and gain access to multiple systems without re- entering credentials, which significantly enhances user convenience while maintaining security.

NEW QUESTION # 172
A technician is installing a new business application on a user's desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system. Which of the following files should the technician execute in order to complete the installation?

A. Installer_x64.exe
B. Installer_Win10Enterprise.dmg
C. Installer_Files.zip
D. Installer_32.msi
E. Installer_x86.exe

Answer: E

Explanation:
"x86" refers to 32-bit architecture. On a Windows 10 Enterprise 32-bit system, the technician should execute the x86 installer for compatibility.

NEW QUESTION # 173
......

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