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Salesforce AP-211 Exam Syllabus Topics:

Topic	Details
Topic 1	Discovery: This domain covers identifying customer personas and stakeholders, defining required capabilities from use cases, and gathering functional and technical requirements to achieve desired business outcomes.
Topic 2	Implement: This domain focuses on installing Health Cloud, configuring applications and OmniStudio components, customizing features, implementing integrations and APIs, configuring security rules, and establishing reporting.
Topic 3	Deploy: This domain addresses pre-deployment and post-deployment steps for specific use cases and Health Cloud capabilities, along with managing technical aspects through Mobile app capabilities.
Topic 4	Design: This domain encompasses creating Health Cloud solution designs using best practices, modeling healthcare entities with appropriate objects, determining specific capabilities to use, defining success metrics and reporting, implementing security and compliance, developing integration strategies, and creating data migration plans.

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Salesforce Accredited Agentforce Health Professional Sample Questions (Q66-Q71):

NEW QUESTION # 66
A pharma company is implementing Health Cloud and trying to track insurance details related to its patients. The company wants to track:
A list of all payer organizations
The plans offered by a given payer
The standard benefits available under a plan
Which plan a given patient is enrolled in and their specific insurance details Which set of objects should a consultant implement to meet these requirements?

A. Payer, Plan Offering, Coverage Benefit, Member Plan
B. Purchaser, Insurance Plan, Insurance Benefit, Plan Detail
C. Account, Purchaser Plan, Plan Benefit, Member Plan
D. Account, Purchaser Plan, Member Benefit, Insurance Plan

Answer: C

NEW QUESTION # 67
Bloomington Caregivers currently has the organization-wide default controlling patient access set to Private.
A new respiratory therapist is being added to support a patient at Bloomington Caregivers, and the therapist needs access to the patient ' s data. How should an administrator grant access to the respiratory therapist using outof-the-box Health Cloud features?

A. Add the respiratory therapist to the patient ' s Account Team and grant Read or Read/Write access as needed.
B. Add the respiratory therapist to the patient ' s Account Team and default access will be automatically granted.
C. Add the respiratory therapist to the patient ' s Care Team and grant Read or Read/Write access as needed.
D. Add the respiratory therapist to the patient ' s Care Team and default access will be automatically granted.

Answer: D

Explanation:
In Health Cloud, the patient Care Team is built on Case/Account Teams. Adding an internal practitioner to the Care Team allows the coordinator to explicitly assign Read or Read/Write access. From an implementation perspective, the configuration should use delivered Health Cloud and Salesforce mechanisms first, preserving standard relationships, security enforcement, and upgrade compatibility while limiting custom code to cases where declarative capabilities are insufficient. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Add the respiratory therapist to the patient ' s Care Team and default access will be automatically granted.) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Implement - Agentforce Health architecture and implementation

NEW QUESTION # 68
A provider is looking to view a patient ' s insurance coverage, including co-pay and deductible information, prior to their appointment. Using Health Cloud, which two steps should a consultant take to access this information in the Benefit Verification component?

A. Configure the Connection Label with the source system ' s API details.
B. Create a new record for the HCBenVerConnect custom setting.
C. Configure the link to the clearinghouse ' s endpoint using a Uniform Resource Identifier (URI) path.
D. Create a named credential to support authenticated callouts.

Answer: C,D

NEW QUESTION # 69
Bloomington Caregivers is implementing Health Cloud for managing the healthcare data of children under the age of 13. Which three considerations should the company take into account to ensure compliance with the Children ' s Online Privacy Protection Act (COPPA)?

A. Implementing appropriate security measures to safeguard children ' s personal information # (Correct Answer)
B. Disclosing the organization ' s privacy policy to parents and obtaining their consent
C. Obtaining verified parental consent before collecting and storing any personal information of children
D. Ensuring information collected about children is protected with at rest and in-transit encryption
E. Ensuring that Bloomington Caregivers ' system implementation partner has met all COPPA regulations during the build phase

Answer: A,B,C

Explanation:
COPPA core compliance requirements stipulate: (1) clearly disclosing privacy policies regarding child data collection, (2) obtaining verifiable parental consent prior to collection, and (3) maintaining strict data security measures. From a solution-design perspective, the selection fits the requirement because it uses the Health Cloud capability or data model that directly represents the business need, rather than introducing a parallel custom structure or a feature intended for a different stage of the patient, member, provider, or payer lifecycle.
The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Implementing appropriate security measures to safeguard children ' s personal information # (Correct Answer); Disclosing the organization ' s privacy policy to parents and obtaining their consent; Obtaining verified parental consent before collecting and storing any personal information of children) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Design - Security

NEW QUESTION # 70
Bloomington Caregivers has configured the Provider Network Management add-on license. Some of the users are reporting that they are unable to access some of the new functionality. Which two permission sets should an administrator ensure are assigned so the users can access Provider Network Management?

A. Provider Network Management permission set
B. Health Cloud Foundation permission set
C. Health Cloud Standard permission set
D. Health Cloud Utilization Management permission set

Answer: A,B

Explanation:
Access to Provider Network Management features requires the Provider Network Management permission set combined with the base Health Cloud Foundation permission set. Provider Network Management supports provider recruitment, credentialing, contracting, onboarding, network participation, and payment-agreement processes for payer organizations. From a deployment perspective, the configuration must be activated, licensed, permissioned, or migrated in the correct sequence so that the functionality is available to users without weakening the organization ' s existing security and governance controls. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Provider Network Management permission set; Health Cloud Foundation permission set) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Deploy - Provider Network Management

NEW QUESTION # 71
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