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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Predictive Engagement (GPE) Implementation45%- Optimization and continuous improvement
- Setup and configuration basics
- Creating and managing action maps
- Agent experience and real-time insights
- Defining customer segments and engagement strategies
Topic 2: AI Fundamentals in Genesys Cloud CX15%- Core AI concepts for customer engagement
- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- AI architecture and integration within Genesys Cloud CX
Topic 3: Predictive Routing (GPR) Implementation40%- Configuration and setup of GPR
- Performance monitoring and reporting
- Testing, validation, and deployment
- Getting started and prerequisites
- Data preparation and model training

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q92-Q97):

NEW QUESTION # 92
Which two metrics are key when analyzing Action Map Reports?
(Choose two)
Response:

Answer: A,B


NEW QUESTION # 93
When creating a new queue in Genesys Cloud for Predictive Routing, which of the following is required?
Response:

Answer: B


NEW QUESTION # 94
Which two characteristics describe content offers in Predictive Engagement?
(Choose two)
Response:

Answer: B,D


NEW QUESTION # 95
What are two purposes of creating segments in GPE?
(Choose two)
Response:

Answer: A,C


NEW QUESTION # 96
Which of the following is NOT a valid action in a GPE Action Map?
Response:

Answer: D


NEW QUESTION # 97
......

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