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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

Section	Objectives
Reporting and Monitoring	- Performance tracking 1. Decision results monitoring 2. Business outcome reporting
Customer Engagement and Channels	- Omnichannel delivery 1. Channel configuration 2. Customer interaction history
Customer Decision Hub Overview	- Engagement Policy Design 1. Eligibility and applicability rules 2. Constraints and suitability rules - Next-Best-Action (NBA) Framework 1. NBA decision strategies 2. Action prioritization and arbitration
Decision Strategies and Configuration	- Strategy building blocks 1. Strategy results and propositions 2. When, if, and decision shapes - Real-time decisioning 1. Event-driven decisioning 2. Context handling in real time
AI and Adaptive Analytics	- Adaptive models 1. Propensity scoring 2. Outcome prediction and learning loops - Machine learning in decisioning 1. Model usage in NBA 2. Feature impact and feedback cycles

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q33-Q38):

NEW QUESTION # 33
U+ Bank implemented multiple customer journeys for Its customers. The goal of the bank Is to present the most relevant action for the customer to increase the chance of a positive outcome. U+ Bank is sure that customers see the next best action, regardless of the current journey that they are in.
Which statement is true about customer journeys in Pega Customer Decision Hub?

A. Customers are placed in all available customer journeys from the start to ensure that the system takes all actions into consideration.
B. Actions outside a customer journey are upweighted to ensure that the system also takes them into consideration.
C. Active customer journeys become inactive when Pega AI detects a better action outside the journey.
D. Customers can participate in multiple customer journeys simultaneously.

Answer: D

NEW QUESTION # 34
MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers' needs in the prioritization formula, to Improve sales in the current quarter.
Which arbitration factor do you configure to implement the requirement?

A. Business value
B. Context weighting
C. Propensity
D. Business weighting

Answer: B

NEW QUESTION # 35
U+ Bank implemented a customer journey for its customers. The journey consists of five stages. The bank observes that as customers progress through the journey, one customer entered the third stage of the journey, and then received an offer that is not included in any journey.
Which statement explains the cause of this behavior?

A. The customer was not eligible for the last stage of the journey and the system presented an offer outside the journey.
B. The customer can be involved in only one active journey at a given moment.
C. The bank implemented upweighting for the third stage.
D. The customer always receives the most relevant action, even if an action is not a part of any journey.

Answer: D

Explanation:
Pega Customer Decision Hub always selects and prioritizes the most relevant and valuable action for each customer at any given moment, regardless of whether the action is part of a journey or not. A journey is a way to group and organize actions that are related to a common business objective or customer need, but it does not override the Next-Best-Action strategy that determines the best action for each customer. Therefore, if a customer receives an offer that is not included in any journey, it means that the offer is more suitable and beneficial for the customer than any other offer in the journey. Verified Reference: Pega Decisioning Consultant | Pega Academy

NEW QUESTION # 36
An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel. If the following volume constraint Is applied, how many actions are delivered by the outbound run?

A. 0
B. 75 emails 25 SMSes
C. 75 SMSes and 25 emails
D. 1

Answer: D

NEW QUESTION # 37
U+ Bank follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card, Premier Rewards, and does not see the new Rewards card offer.
What condition possibly prevents Anna from seeing the new Rewards card offer?

A. Eligibility
B. Suppression rules
C. Suitability
D. Applicability

Answer: B

Explanation:
Suppression rules are used to prevent customers from seeing offers that are not relevant or appropriate for them. For example, if a customer already has a higher value card, they should not see a lower value card offer. Therefore, suppression rules are the most likely condition that prevents Anna from seeing the new Rewards card offer. Verified Reference: [Pega Decisioning Consultant | Pega Academy]

NEW QUESTION # 38
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