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Salesforce AP-207 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Implementation	38%	- Product and pricing configuration - Post-sales process enablement - Industry-specific component setup - Data migration and integration - Contract management configuration - Initial setup and configuration - Order Capture setup - License and access management
Topic 2: Discovery	13%	- Identify gaps between requirements and standard capabilities - Document customer business needs, value and vision - Understand current state architecture
Topic 3: Test and Deploy	13%	- User acceptance testing management - Testing strategy and scenario design - Deployment planning and execution
Topic 4: Solution Design	36%	- Map Energy and Utilities Cloud components to requirements - Define future state architecture - Define security and data access model - Design future state business processes - Understand deployment tools and best practices - Validate data model fitment

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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions (Q24-Q29):

NEW QUESTION # 24
A customer has recently installed Energy and Utilities Cloud Which specific license enables an energy company's partners to access applications via a web portal?

A. Energy and Utilities Base for Digital Experience Partner
B. Energy and Utilities Base
C. Energy and Utilities Cloud for Digital Experience User
D. Energy and Utilities Base Service

Answer: A

Explanation:
The Energy and Utilities Cloud by Salesforce enables energy companies to connect with their partners through dedicated licenses that cater to digital experiences. The "Energy and Utilities Base for Digital Experience Partner" license is specifically designed for partner users who need access to applications via a web portal. This license type provides the necessary access rights and functionalities tailored for partners, ensuring they can efficiently use the Energy and Utilities Cloud's resources in a collaborative environment tailored to the unique needs of energy sector partnerships.
Reference = The details about licensing and partner access can be found under the Salesforce Energy and Utilities Cloud documentation, specifically in the sections discussing user licensing and partner portal configurations. More comprehensive information is available on Salesforce's official resources and documentation regarding the Energy and Utilities Cloud product, focusing on configuration and user license management.

NEW QUESTION # 25
An existing Salesforce customer has built a data model with many custom objects for their call center operations.
How can the customer use OmniStudio to improve the agent experience?

A. Certain agents can use Energy and Utilities Cloud OmniStudio and Data Model, while other agents da nat.
B. OmniStudio can be used without leveraging the Energy and Utilities Cloud data model.
C. OmpiStudio can be used with custom objects but will need to be migrated to the Energy and Utilities Cloud data model.
D. The Energy and Utilities Cloud data model is required for OmniStudio.

Answer: B

NEW QUESTION # 26
An energy company is looking to track relationships with their electricity and gas business-to-consumer (B2C) subscribers and differentiate them from their business-to-business (B2B) corporate accounts.
Which two functionalities should the energy and utilities consultant use for the customer data model?

A. Use Contacts just for B2B scenarios.
B. Enable Person Accounts to model consumers.
C. Use the Consumer Account record type
D. Use the Account Contact Relation object

Answer: B,C

Explanation:
To track relationships with electricity and gas B2C subscribers and differentiate them from B2B corporate accounts effectively, consultants should utilize two specific functionalities within Salesforce Energy and Utilities Cloud. The first is enabling Person Accounts to model consumers. Person Accounts are ideal for B2C scenarios because they allow for the representation of individual consumers in a manner that's separate from the more complex B2B corporate accounts, which are typically modeled using standard Account records. Secondly, using the Consumer Account record type can further differentiate between these two distinct types of customers. This functionality allows for the customization of fields, page layouts, and processes specific to the consumer sector, facilitating more targeted management and engagement strategies.
Reference = The Salesforce Energy and Utilities Cloud documentation offers guidance on configuring the customer data model to support diverse customer types, including B2B and B2C. Specific sections on Account and Contact Management provide insights into the use of Person Accounts and record types for segmenting and managing customer relationships effectively.

NEW QUESTION # 27
The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

A. Modify the application Page Layout to change/add/remove selected elements
B. Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements
C. Modify the VEELogoCard FlexCard to change the customer logo.
D. Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.

Answer: B,D

NEW QUESTION # 28
An administrator for an energy company recently built a new FlexCard that shows whether a customer is enrolled in autopay.
How can the administrator put the new FlexCard in the Energy and Utilities Cloud Contact Center Console?

A. Create a VisualForce Page wrapper for the FlexCard and add it onte the page.
B. Create a Lightning Web Component wrapper for the FlexCard and add it onto the page.
C. Edit the Lightning Record or App Builder and place the FlexCard LIC onto the page.
D. Open the object's page layout and add the FlexCard LWC ante the layout.

Answer: C

NEW QUESTION # 29
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