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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Topic 2: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Topic 3: Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Topic 4: Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Topic 5: Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Topic 6: Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Topic 7: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Topic 8: Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Topic 9: Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
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NEW QUESTION # 54
A Company in SAP Field Service Management uses a repository of master data which is shared between all companies within the account Choose the correct answer.
Answer: B
NEW QUESTION # 55
What is the main tool in SAP Field Service Management for dispatchers?
Choose the correct answer.
Answer: B
NEW QUESTION # 56
How does Joule integrate with SAP Cloud ALM? (Choose all that apply)
There are three correct answers.
Answer: A,C,D
NEW QUESTION # 57
What updated requirements are included in the RISE Competency Framework?
There are two correct answers.
Answer: B,D
NEW QUESTION # 58
What are some of the characteristics of assisted scheduling?
There are three correct answers.
Answer: A,B,C
NEW QUESTION # 59
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