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Cisco 500-442 Exam Syllabus Topics:

SectionObjectives
System Administration- Call routing and scripting basics
- User and agent configuration
Troubleshooting and Monitoring- Logging and diagnostics
- Performance monitoring and fault isolation
Cisco Contact Center Enterprise Architecture- Core components overview (CUCM, CVP, UCCE)
- Deployment models and system architecture
Configuration and Maintenance- System configuration management
- Upgrades and lifecycle management

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Cisco - 500-442 - Newest Administering Cisco Contact Center Enterprise Valid Exam Format

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q38-Q43):

NEW QUESTION # 38
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

Answer: C


NEW QUESTION # 39
What is the goal of identifying a call type?

Answer: A

Explanation:
Skill targets are used to route calls to the appropriate Agent, and the call type is used to determine which skill target should be used for the call. By correctly identifying the call type, the CCE system can ensure that the call is routed to the correct skill target and that the call is handled by the right agent.
References: [1] May 24, 2022 ... Extension mobility functionality extends to most Cisco Unified IP Phones [1]. ... Create an Extension Mobility Device Profile for Users. [2] How can the Extension Mobility feature be described? A [1][2]. As part of the configuration, the Device profile needs to be created in CCE and associate each... [3] Sep 12 [2], 2022 ... As part of the configuration in Unified Communications Manager Administration [3][4], you create a device profile for each agent that will use... [4] Cisco IOS-XE does not have built-in voice browser capability [3][4]. ... or the corresponding Extension Mobility device profile is not associated with a Unified... [5] As part of the configuration in Unified Communications Manager Administration [1][3], you create a device profile for each agent that will use Extension Mobility,... [
1. Feature Configuration Guide for Cisco Unified Communications ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_5_1SU1/cucm_b_feature-configuration-


NEW QUESTION # 40
Which communication protocol is being used between PG/Router and Live Data to generate report information?

Answer: A

Explanation:
The communication protocol used between PG/Router and Live Data for generating report information is TCP (Transmission Control Protocol). TCP is a reliable, connection-oriented protocol, ensuring the accurate and ordered delivery of report data between these components. This is crucial for the real-time and historical reporting features in Cisco Contact Center environments, where data integrity and consistency are paramount.References:Cisco's technical documentation on Live Data and its integration with the ICM infrastructure often details the communication protocols and architecture used for reporting functions.


NEW QUESTION # 41
Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)

Answer: B,E


NEW QUESTION # 42
Which two steps are required to configure RONA for CCE? (Choose two.)

Answer: D,E


NEW QUESTION # 43
......

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