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| Section | Weight | Objectives |
|---|---|---|
| Collaboration with Stakeholders | 23% | - Manage stakeholder expectations and priorities - Facilitate communication between business and technical teams - Conduct effective meetings and presentations - Build consensus on requirements and solutions |
| User Story Development | 20% | - Break down epics into manageable user stories - Write clear and actionable user stories - Manage user story backlog and prioritization - Define acceptance criteria for user stories |
| Requirements Management | 23% | - Prioritize requirements based on business value - Validate and verify requirements with stakeholders - Manage requirements traceability - Elicit and document functional and non-functional requirements |
| Customer Discovery | 17% | - Identify business needs, pain points, and objectives - Conduct stakeholder interviews and workshops - Document business requirements and user stories - Analyze current state and future state processes |
| Business Process Mapping | 17% | - Map current and future business processes - Analyze impact of changes on stakeholders - Create process flow diagrams and documentation - Identify process gaps and improvement opportunities |
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NEW QUESTION # 289
The business analyst (BA) is preparing for the initial requirements gathering workshops with Cloud Kicks on a new Sales Cloud project. The BA has identified the stakeholders, reviewed the project scope, and scheduled each workshop.
Which key steps should the BA take next?
Answer: A
NEW QUESTION # 290
A business analyst (BA) at Northeren Trail Outfitters has been asked to explain a sales process improvement idea and collaborate on a plan for implementation. Several sale users in various locations have been identified to participate.
Which technique should the BA use to optimize effectiveness and build a shared understanding of the idea and approach?
Answer: B
Explanation:
A virtual whiteboard is a technique that a business analyst can use to optimize effectiveness and build a shared understanding of an idea and approach with sales users in various locations. A virtual whiteboard is an online tool that allows multiple participants to collaborate visually by drawing, writing, or annotating on a shared screen. It can help them brainstorm ideas, create diagrams, or give feedback in real time. A demo prototype is a technique that can be used to show how an idea works or looks like, but not to collaborate on it.
One-on-one meetings are techniques that can be used to communicate with individual stakeholders, but not with a group. References: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst- certification-prep/collaboration-with-stakeholders https://trailhead.salesforce.com/content/learn/modules
/salesforce-business-analyst-certification-prep/user-stories
NEW QUESTION # 291
Northern Trail Outfitters is starting a project to implement Service Cloud for the customer service department.
Which activity should be handled by a business analyst assigned to this project?
Answer: A
Explanation:
A business analyst assigned to a Service Cloud project should understand the current business processes and document the existing functionality of the customer service department. This will help them identify the gaps, pain points, and opportunities for improvement. Working with Salesforce to purchase the necessary licenses is a task for the project manager or sponsor. Managing existing Salesforce applications and activities is a task for the administrator or developer. References: https://trailhead.salesforce.com/content/learn/modules
/salesforce-business-analyst-certification-prep/customer-discovery https://trailhead.salesforce.com/content
/learn/modules/salesforce-business-analyst-certification-prep/business-process-mapping
NEW QUESTION # 292
A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation including acceptance criteria and definition of done for a Heroku project.
Which way should the BA approach creation of this documentation?
Answer: C
NEW QUESTION # 293
A Cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce.
Several users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems. Other users have indicated they access existing systems with only a username and password.
How should the BA resolve the issue?
Answer: B
Explanation:
When resolving conflicting user practices, consulting the security team ensures compliance with organizational and regulatory standards:
Policy Confirmation: Salesforce emphasizes the importance of aligning system configurations, such as multi- factor authentication (MFA), with the company's security policies.
Consistency and Compliance: By confirming with the security team, the BA ensures the Salesforce implementation adheres to company-wide requirements and prevents unauthorized access or deviations from compliance mandates like GDPR or HIPAA.
Best Practices: Relying on established company policies avoids arbitrary decisions and ensures uniformity across user authentication processes.
NEW QUESTION # 294
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