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Apple Apple-Device-Support Exam Overview:

Certification Vendor:Apple
Exam Name:Apple Device Support Exam
Exam Number:SUP-2024-ENU (commonly referenced Apple Device Support Exam)
Passing Score:75%
Available Languages:English, Additional localized languages (varies by region)
Exam Price:Varies by region (typically ~USD 149, subject to Pearson VUE pricing)
Exam Duration:120 minutes
Real Exam Qty:Approximately 80 scored questions
Related Certifications:Apple Deployment and Management
Apple Certified Support Professional
Certificate Validity Period:Typically 2–3 years (varies by Apple certification policy updates)
Exam Format:Multiple-choice multiple select, Multiple-choice single select
Recommended Training:Apple Training Resources
Apple Device Support Training Course
Exam Registration:Apple Certification Exams Portal
Apple Training and Certification
Sample Questions:Apple Apple-Device-Support Sample Questions
Exam Way:Online proctored (Pearson VUE OnVUE) or authorized test center
Pre Condition:No formal prerequisites required; basic familiarity with Apple devices recommended
Official Syllabus URL:https://training.apple.com

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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 2
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 3
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 4
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 5
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 6
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.

Apple Device Support Exam Sample Questions (Q153-Q158):

NEW QUESTION # 153
How do you start up a Mac with Apple silicon in macOS Recovery?

Answer: B

Explanation:
To start up a Mac with Apple silicon in macOS Recovery, you need to access the startup options screen first.
This screen lets you choose different startup disks or modes, including macOS Recovery. To get to the startup options screen, you need to shut down your Mac completely, then press and hold the power button until you see "Loading startup options" on the screen. Then, you can click Options and click Continue to enter macOS Recovery1. The other options, pressing and holding the Shift key or Command-R, are not valid ways to start up a Mac with Apple silicon in macOS Recovery. These methods work on Intel-based Macs, but not on Macs with Apple silicon2. References: 1 Use macOS Recovery on a Mac with Apple silicon - Apple Support 2 Intro to macOS Recovery - Apple Support


NEW QUESTION # 154
Your personal device is signed in to both your Managed Apple Account and your unmanaged Apple Account.
Which of these data types remains under your control?

Answer: C

Explanation:
On a personally owned device using both a Managed Apple Account and a personal, unmanaged Apple Account, Apple separates organizational data from personal data. With User Enrollment and related account- driven enrollment models, managed apps and accounts use the Managed Apple Account, while personal apps and accounts remain associated with the user's personal Apple Account. Therefore, documents stored in the user's personal iCloud Drive remain under the user's control, making option C the best answer. Work-related email, organization-assigned apps, and organization data or documents are managed resources and can be subject to organizational controls, restrictions, or removal when enrollment ends. Apple's deployment security model is specifically designed to preserve user privacy on personally owned devices while cryptographically separating managed enterprise information from personal information.


NEW QUESTION # 155
Where in System Settings can you review configuration profiles?

Answer: D

Explanation:
On macOS, configuration profiles are inSystem Settings > General > Device Management(Ventura and later), listing MDM profiles.
* Option A: Control Center doesn't host this.
* Option B: App Management isn't a section.
* Option C: Users & Groups is unrelated.
* Option D: Correct-macOS location.References: Apple Support - "Manage profiles on Mac" (support.
apple.com/HT202030).


NEW QUESTION # 156
Scenario
Andre created a Keynote presentation on his iPad that he wants to access on the desktop of his MacBook Air.
Select the setting in the sidebar that Andre should turn on to access iCIoud Drive on his Mac.

Answer:

Explanation:


NEW QUESTION # 157
Where do you go to tell if an iPad has an MGM solution installed?

Answer: B


NEW QUESTION # 158
......

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