EX-Con-101 Certification Practice - EX-Con-101 Free Exam Dumps

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Salesforce EX-Con-101 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Discovery and Scoping	18%	- Identify key stakeholders and user personas - Define scope and create solution design - Understand customer business objectives and challenges - Assess organizational readiness for digital transformation
Topic 2: Solution Design and Business Logic	28%	- Implement security model (profiles, permission sets, sharing rules) - Design data access and visibility rules - Configure Lightning Web Components for customizations - Set up and manage CMS content and files - Design Experience Cloud site architecture (themes, templates, branding) - Configure navigation, menus, and site structure
Topic 3: Change Management and Training	13%	- Plan and execute change management activities - Develop user adoption strategy and documentation - Define support processes and escalation paths - Create training materials and end-user guides
Topic 4: Implementation and Integration	28%	- Configure SSO and authentication providers - Configure email and notification templates - Integrate external systems via APIs and connected apps - Implement search functionality and content tagging - Build and configure Experience Builder pages and components - Implement Einstein bots and chat functionality
Topic 5: Analytics and Monitoring	13%	- Configure Site.com analytics and reporting - Monitor site performance and user engagement - Implement error handling and logging - Conduct user feedback collection and optimization

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Salesforce Certified Experience Cloud Consultant Sample Questions (Q22-Q27):

NEW QUESTION # 22
A consultant is in the process of designing the sharing and visibility model for Cloud (CK) new hiking site built on experience Cloud. The consultant knows that CK plans to use the Customer Community License type.
What limitations should the consultant consider related to sharing and visibility for this license type?

A. All site users that require access to all records across all objects have the proper Sharing Set.
B. All site users that require access to certain records for certain objects have the proper Sharing set.
C. All site users have the appropriate role assigned.
D. Any site users that require access to specific records have the proper Sharing Rule.

Answer: B

Explanation:
The limitation that the consultant should consider related to sharing and visibility for the Customer Community license type is A. The Customer Community license type is a license type that allows external users to access your Experience Cloud site through a customer account. Customer Community users have limited access and visibility to data in your Salesforce org, and they cannot use roles or sharing rules to share records. To share records with Customer Community users, you need to use SharingSets, which are features that allow you to share records based on common account or contact fields.

NEW QUESTION # 23
Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered.
Which functionality would allow questions to get internal visibility?

A. Enable Escalate to Case.
B. Limit the number of questions posted per day.
C. Tell users to submit a case for unanswered questions.
D. Create moderators for each topic.

Answer: A

Explanation:
This functionality allows UMS to create a case from aquestion that has not received a response or has received an unsatisfactory response. UMS can enable this functionality from Experience Builder settings and specify the criteria for escalating a question, such as the number of days without a reply or the number of downvotes. UMS can also assign a queue or an owner for the escalated cases and notify them by email.

NEW QUESTION # 24
Which stepdoes the system administrator have to take to create a partner user?

A. Select Enable Partner User from the Contact Detail page.
B. Add the user to the All Partner Portal Users public group.
C. Create a partner queue, and add users to it.
D. Assign the Gold Partner permission to the user.

Answer: A

Explanation:
This step allows the system administrator to create a partner user from an existing contact that is associated with a partner account. The partner user inherits the role, profile, and permission setsfrom the contact. The system administrator can also specify a username, email address, and nickname for the partner user.

NEW QUESTION # 25
No More Homelessness (NMH) is about to create a public site for volunteers where they will be able to sign up for volunteering opportunities at local events. Each registration will result in a record being created for a custom Event Registration object.
Which three considerations should NMH keep in mind for records created by guest users?
Choose 3 answers

A. Any active user in an org can be assigned as the default owner of records created by guest users.
B. Queues cannot be assigned as owners of records created by guest users.
C. Setting the default owner for records created by guests is an option in Experience Cloud sites.
D. Default owner does not need Read/Write access to view the records created byguest users.
E. When possible, oneshould create and assign queues as owners of records created by quest users.

Answer: A,B,C

Explanation:
For records created by guest users, NMH should keep in mind that queues cannot be assigned as owners, setting the default owner is an option in Experience Cloud sites, and any active user in an org can be assigned as the default owner. A queue is a location where records can be routed to await processing by a group of users. However, queues cannot be assigned as owners of records created by guest users because guest users do not have access to queues. Setting the default owner for records created by guests is an option in Experience Cloud sites that allows NMH to specify who will own the records created by guest users on their public site.
Any active user in an org can be assigned as the default owner of records created by guest users, as long as they have the appropriate permissions and access to the object.

NEW QUESTION # 26
Universal Containers has Contact and Account objects set to Public Read Only for internal users, but an Experience Cloud users is not able to view Contacts and accounts.
How should you fix this issue?

A. The existing sharing model should be updated to so that the Contact and Account Objects are private, and sharing rules should be configured on each individualobject to give Public Read Only access to Experience Cloud users.
B. The external sharing model should be updated so that the Account object is private but the Contact object remains public only
C. Sharing rules should be configured open each object to give Read Only access to experience Cloud users.
D. The internal sharing model should be updated so that the Contact and Account objects are Public read Only.

Answer: C

Explanation:
To fix the issue of Experience Cloud users not being ableto view Contacts and Accounts, you should configure sharing rules on each object to give Read Only access to Experience Cloud users.Sharing rules allow you to extend sharing access to users in public groups, roles, or territories. You can use sharing rules to grant Read Only access to Contacts and Accounts owned by internal users to Experience Cloud users.

NEW QUESTION # 27
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