SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions exam dumps, C_BCSCX_2502 dumps torrent

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SAP C_BCSCX_2502 Exam Syllabus Topics:

SectionWeightObjectives
SAP Customer Experience Solutions, Processes and Strategy41-50%- Business Process Integration
  • 1. Omnichannel customer engagement
  • 2. Lead-to-cash processes
  • 3. Integration with SAP Business Suite
- SAP CX Portfolio
  • 1. Customer data and experience management
  • 2. SAP Commerce Cloud capabilities
  • 3. SAP Sales Cloud and Service Cloud positioning
  • 4. SAP Emarsys and customer engagement
Business Value, Opportunity and Differentiators31-40%- Customer Experience Strategy
  • 1. Explain customer-centric business transformation
  • 2. Identify competitive differentiators
  • 3. Position SAP Customer Experience portfolio value
Customer Experience Use Cases and Industry Scenarios11-20%- Industry Applications
  • 1. B2B and B2C commerce use cases
  • 2. Retail customer experience scenarios
  • 3. Customer loyalty and retention strategies

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q30-Q35):

NEW QUESTION # 30
Which SAP CX solution would you position to process customer issues?

Answer: A


NEW QUESTION # 31
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

Answer: A,C,D


NEW QUESTION # 32
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

Answer: A,C


NEW QUESTION # 33
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

Answer: C,D,E


NEW QUESTION # 34
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

Answer: B,D


NEW QUESTION # 35
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