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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: AI Fundamentals in Genesys Cloud CX15%- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
- Core AI concepts for customer engagement
- AI architecture and integration within Genesys Cloud CX
Topic 2: Predictive Routing (GPR) Implementation40%- Testing, validation, and deployment
- Configuration and setup of GPR
- Data preparation and model training
- Performance monitoring and reporting
- Getting started and prerequisites
Topic 3: Predictive Engagement (GPE) Implementation45%- Defining customer segments and engagement strategies
- Creating and managing action maps
- Optimization and continuous improvement
- Setup and configuration basics
- Agent experience and real-time insights

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q74-Q79):

NEW QUESTION # 74
Which two components are evaluated in the Queue Impact View?
(Choose two)
Response:

Answer: B,D


NEW QUESTION # 75
A queue can only use Predictive Routing after 30 days of historical data has been collected.
(True/False)
Response:

Answer: A


NEW QUESTION # 76
Which two advantages does Predictive Routing have over Bullseye routing?
(Choose two)
Response:

Answer: C,D


NEW QUESTION # 77
Genesys Cloud automatically generates monthly reports for queues using GPR.
(True/False)
Response:

Answer: A


NEW QUESTION # 78
Which platform component is used to configure digital messaging for GPE in Genesys Cloud?
Response:

Answer: A


NEW QUESTION # 79
......

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