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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Operational Procedures	21%	- Communication and professionalism 1. Incident reporting 2. Customer service techniques 3. SLA management - Safety and compliance 1. Environmental controls 2. Privacy and regulatory compliance 3. Workplace safety procedures - IT service management 1. Disaster recovery planning 2. Documentation and change management 3. Backup and recovery processes
Topic 2: Security	28%	- Threats and mitigation 1. Data protection and disposal 2. Malware types and removal 3. Social engineering prevention - Security fundamentals 1. Authentication and authorization 2. Permissions and access control 3. Zero Trust concepts - Network and application security 1. Wireless security protocols 2. Encryption technologies 3. Firewalls and security appliances
Topic 3: Software Troubleshooting	23%	- Mobile device troubleshooting 1. App and OS update failures 2. Performance and battery problems 3. Connectivity and synchronization issues - Operating system issues 1. Update and driver failures 2. System crashes and performance issues 3. Boot errors and startup problems - Application and security troubleshooting 1. Installation and compatibility problems 2. Application crashes and errors 3. Security-related issues and fixes
Topic 4: Operating Systems	28%	- macOS, Linux, and Chrome OS basics 1. System configuration and maintenance 2. Installation and navigation 3. Command-line operations - Mobile operating systems 1. Mobile device management 2. App installation and security settings 3. Android and iOS configuration - Windows installation, configuration, and management 1. Windows 10/11 features and settings 2. File systems, partitions, and storage management 3. Device drivers and system updates 4. Command-line tools and scripting

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q216-Q221):

NEW QUESTION # 216
A technician notices that the weekly backup is taking too long to complete. The daily backups are incremental. Which of the following would most likely resolve the issue?

A. Changing the backup window
B. Increasing the backup storage
C. Running synthetic full weekly backups
D. Performing incremental weekly backups

Answer: C

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
A synthetic full backup combines the last full backup with subsequent incremental backups to create a new full backup without re-reading data from the source system. This method significantly reduces the backup window and network impact. It is especially useful when traditional full backups are too time-consuming.
A: Changing the backup window only shifts timing, not duration.
B: Incremental weekly backups would lack a proper full recovery point and aren't ideal alone.
C: Storage space isn't the bottleneck in backup speed-it's read/write operations and network load.
Reference:
CompTIA A+ 220-1102 Objective 4.2: Summarize backup and recovery concepts.
Study Guide Section: Backup types - full, incremental, differential, and synthetic backups

NEW QUESTION # 217
A technician installs VPN client software that has a software bug from the vendor. After the vendor releases an update to the software, the technician attempts to reinstall the software but keeps getting an error message that the network adapter for the VPN already exists. Which of the following should the technician do next to mitigate this issue?

A. Update the network adapter ' s firmware.
B. Map the network adapter to the new software.
C. Delete hidden network adapters.
D. Run the latest OS security updates.

Answer: C

Explanation:
VPN clients often create virtual network adapters. If the software wasn ' t uninstalled properly or crashed during install, leftover (often hidden) virtual adapters can prevent reinstallation. The proper solution is to delete hidden network adapters using Device Manager (with "Show hidden devices" enabled).
A). OS updates won't fix a leftover driver or adapter issue.
B). Mapping an adapter to the software is not a standard or viable solution.
C). Firmware updates apply to physical adapters, not virtual VPN adapters.
Reference:
CompTIA A+ 220-1102 Objective 3.1: Troubleshoot common Windows OS and network issues.
Study Guide Section: Troubleshooting network adapter conflicts and VPN client errors

NEW QUESTION # 218
A user reports that after clicking on a "security warning" pop-up while browsing the web on their smartphone, they are now frequently seeing advertisements for "optimization tools." Additionally, the user notices the phone's battery is draining much faster than usual. Which of the following is the BEST first step for a technician to take to resolve this issue?

A. Enable airplane mode and restart the smartphone.
B. Clear the smartphone ' s browser cache and uninstall unknown applications.
C. Perform a factory reset on the smartphone.
D. Replace the SIM card and modify the network settings.

Answer: B

Explanation:
The symptoms point to malicious or rogue content : frequent "security warning" pop-ups that push "tools" is a classic sign of scam/rogue apps, and the new fast battery drain suggests an unwanted process running in the background. The CompTIA objectives explicitly list mobile security symptoms such as "high number of ads,"
"fake security warnings," and "unexpected application behavior," which aligns with this scenario. On the browser side, Quentin Docter notes that if you continually receive pop-ups or overlays, "you may be infected with malware," and recommends scanning with antivirus/antimalware software. He also explains that clearing browsing data/cache is sometimes necessary to resolve browser-related problems and details how to clear cache/browsing data.
Because the user tapped the pop-up and then battery life worsened, the best practical fix is to remove the likely malicious application(s) (uninstall unknown apps) and clear browser cache to eliminate stored site data
/scripts fueling the pop-ups. A factory reset is a stronger last resort, but least disruptive remediation is A.

NEW QUESTION # 219
A technician recently installed a program that uses several anti-piracy technologies. When the program is launched, it briefly opens and then closes. Which of the following is most likely the reason?

A. CPU incompatibility
B. Outdated video card drivers
C. 32-bit program on a 64-bit computer
D. USB key not plugged in

Answer: D

Explanation:
Many anti-piracy technologies require a USB key (dongle) to be plugged in for the program to run; if it is missing, the program will open and then immediately close.

NEW QUESTION # 220
A technician needs to disable guest log-ins on domain-joined desktop machines. Which of the following should the technician use?

A. MSConfig
B. Firewall
C. Microsoft Management Control
D. Group Policy

Answer: D

Explanation:
Group Policyis the standard administrative tool for enforcing security and configuration settings across domain-joined systems, including disabling guest accounts.
FromQuentin Docter - CompTIA A+ Study Guide:
"Disabling guest accounts and applying consistent security policies across multiple machines is best achieved through Group Policy on a Windows domain."

NEW QUESTION # 221
......

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