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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: ITIL Service Value System (SVS)	- Governance - Practices Overview - Service Value Chain - Guiding Principles - Continual Improvement
Topic 2: The Four Dimensions of Service Management	- Partners and Suppliers - Organizations and People - Information and Technology - Value Streams and Processes
Topic 3: Service Management Key Concepts	- Service Offerings - Service Relationships - Value and Value Co-creation

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EXIN ITIL 4 Foundation Sample Questions (Q319-Q324):

NEW QUESTION # 319
Which service value chain activity relates with buying new products?

A. Engage
B. Improve
C. Plan
D. Obtain/build

Answer: D

Explanation:
This activity focuses on acquiring or creating the products and services needed to deliver value to customers.

NEW QUESTION # 320
Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?

A. Progress iteratively with feedback
B. Start where you are
C. Collaborate and promote visibility
D. Think and work holistically

Answer: A

NEW QUESTION # 321
Which phase of problem management includes analyzing incidents to look for patterns and trends?

A. Problem identification
B. Error control
C. Problem control
D. Post-implementation review

Answer: A

NEW QUESTION # 322
Which does the ITIL service value system discourage?

A. Interfaces among practices
B. Coordinated authorities and responsibilities
C. Organizational agility
D. Organizational silos

Answer: D

NEW QUESTION # 323
Which is a key requirement for a successful service level agreement (SLA)?

A. Using an agreement between the service provider and service supplier
B. Using single-system-based metrics that relate to outputs
C. Using individual metrics that relate to the service catalogue
D. Using bundled metrics to relate performance to outcomes

Answer: D

NEW QUESTION # 324
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