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CIPS L4M5 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Understand how commercial negotiations should be undertaken30%- Communication skills
  • 1. Active listening and questioning
  • 2. Non-verbal communication and emotional intelligence
- Review and improvement
  • 1. Documenting agreements and lessons learned
  • 2. Evaluating results and performance
- Tactics and influencing methods
  • 1. Managing concessions and deadlocks
  • 2. Persuasion and influencing techniques
  • 3. Cultural and ethical considerations
- Stages of negotiation
  • 1. Opening, exploring, bargaining, closing and implementing
Topic 2: Know how to prepare for negotiations with external organisations35%- Negotiation criteria and objectives
  • 1. Defining measurable outcomes
  • 2. Prioritising issues and trade-offs
- Cost and price analysis
  • 1. Cost modelling and price analysis techniques
  • 2. Types of costs and pricing structures
- Economic and market factors
  • 1. Supply and demand conditions
  • 2. Market structure and competition
  • 3. Inflation, exchange rates and risk factors
- Planning and resources
  • 1. Information gathering and market intelligence
  • 2. Team roles and preparation plans
Topic 3: Understand key approaches in the negotiation of commercial agreements with external organisations35%- Types of negotiation approaches
  • 1. Collaborative / integrative (win-win)
  • 2. Distributive / competitive (win-lose)
  • 3. BATNA, target setting and reservation price
  • 4. Pragmatic and principled negotiation styles
- Power dynamics in negotiation
  • 1. Relationship types and their effect on negotiation
  • 2. Sources of power and influence
  • 3. Impact of power balance on outcomes
- Application of commercial negotiations in procurement and supply
  • 1. Team and stakeholder management in negotiation
  • 2. Position within the CIPS procurement cycle
  • 3. Sources and management of conflict
  • 4. Definitions and purpose of commercial negotiation

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CIPS Commercial Negotiation Sample Questions (Q17-Q22):

NEW QUESTION # 17
Which of the following is definition of elasticity of demand in microeconomics?

Answer: D

Explanation:
:
Elasticity refers to the responsiveness of quantity demanded or quantity supplied to a change in price or another factor:
The price of a product can be described as being elastic if a small change in price leads to a big change in demand.
The price of a product can be described as being inelastic if a big change in price leads to a small change in demand.
The formulae of elasticity of demand is known as the following:
Text Description automatically generated with low confidence


NEW QUESTION # 18
When prices of input materials increase, supply curve shifts to the left while demand remains stable. The shift of supply will tend to cause which of the following?

Answer: C

Explanation:
The case in the question is illustrated as below:
Diagram Description automatically generated

The equilibrium price initially at P0 with quantity Q0, when supply curve shifts to the left, it will converge with demand curve at new equilibrium pointwith price P1 and quantity Q1. As you can see from the graph, P1 is greater than P0 and Q1 is smaller than Q0.


NEW QUESTION # 19
Jayden works as a procurement manager for a large IT organisation. They are currently in their third round of negotiations with an increasingly frustrated software solutions provider. Ben is representing the supplier.
Jayden has made eye contact in the latestmeeting to confirm his understanding of each of Ben's points. What communication technique is Jayden demonstrating?

Answer: B

Explanation:
Jayden's use ofeye contact to demonstrate understandingis a core element ofactive and effective listening.
This technique includes not only listening to spoken words but also using non-verbal cues (e.g., nodding, eye contact) to confirm comprehension and engagement. Effective listening is essential to ensure that both parties feel heard and respected, which can de-escalate tension and improve outcomes.
"Effective listening involves verbal and non-verbal behaviours that show attentiveness. Maintaining eye contact, nodding, and reflecting key points show engagement and help in building rapport and trust." (L4M5 Commercial Negotiation, 2nd edition, Section 3.3 - Communication Techniques in Negotiation)


NEW QUESTION # 20
A negotiation process ends once the negotiating meeting has finished. Is this statement true?

Answer: C

Explanation:
Reference: CIPS L4M5 Study Guide, Section 3.3 - Reviewing Negotiation Outcomes


NEW QUESTION # 21
A procurement manager has decided to bring in a junior member of their team to a negotiation meeting.
Which of the following would be suitable roles for this junior member of the team?

Answer: C


NEW QUESTION # 22
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