Latest Updated ServiceNow Real CIS-ITSM Exam Dumps: Certified Implementation Specialist - IT Service Management & Best CIS-ITSM Preparation Materials

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ServiceNow CIS-ITSM Exam Syllabus Topics:

Section	Weight	Objectives
Change Management	20%	- Change success measurement and reporting - Change models, approval workflows, and policies - Change scheduling, risk assessment, and implementation - Change types: Standard, Normal, Emergency
Problem Management	20%	- Problem resolution and closure processes - Problem lifecycle, identification, and investigation - Root cause analysis and documentation - Known error and workaround management
Integrations & Advanced Features	10%	- Integration between ITSM applications - Service Portfolio Management - Service Operations Workspace configuration - Platform features: Workflows, Notifications, Reporting
Configuration Management Database (CMDB)	5%	- CMDB data model, classes, and relationships - CI identification, reconciliation, and normalization - CMDB integration with ITSM processes
Incident Management	30%	- Integration with CMDB and other ITSM modules - Configuration of incident properties, fields, and states - Incident lifecycle and process flow - Assignment rules, escalation, and notifications
Request Fulfillment & Service Catalog	15%	- Catalog variables, order guides, and workflows - Service catalog design, items, and categories - Request lifecycle, approval, and fulfillment processes - Service level agreements for requests

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q140-Q145):

NEW QUESTION # 140
A Knowledge Article can be associated with multiple Knowledge Bases.

A. True
B. False

Answer: B

Explanation:
Explanation
A knowledge article can be associated with only one knowledge base.

NEW QUESTION # 141
A Business Analyst is preparing to facilitate a requirements-gathering workshop for a Service Catalog implementation. According to the ServiceNow "Now Create" methodology, which two assets should be reviewed to prepare for this session?

A. ITSM - Business Outcomes and Corresponding KPIs
B. Service Catalog and Request Mgmt - Workshop Preparation Guide
C. Service Catalog and Request Mgmt - Process Guide
D. IT Service Management - Typical Challenges and Remediation

Answer: B,C

Explanation:
Now Create is ServiceNow's official implementation methodology. For a Business Analyst preparing for a Service Catalog workshop, the two most critical documents are:
* Workshop Preparation Guide (A): This asset outlines the objectives, agenda, and necessary stakeholders for the workshop. It helps the analyst understand the flow of the session and the specific decisions (like catalog structure and categories) that need to be captured.
* Process Guide (B): This provides the deep-dive technical and functional baseline for how Service Catalog and Request Management should work. Reviewing this ensures the analyst understands standard terminology (e.g., RITMs, Tasks, Stage vs. State) before they attempt to document custom requirements.

NEW QUESTION # 142
How can you remove demo data?

A. You can request that through the HI portal.
B. In the settings, you can check the "Remove demo data" check box.
C. You have to deactivate the ITSM Foundation plugin and activate it again without selecting the "demo data" check box.
D. You have to go through the tables and select all records and delete them.

Answer: A

Explanation:
You can use the HI portal to request removal of demo data. This option is available under Manage Instance module.

NEW QUESTION # 143
Which one of the following variable types in NOT supported in mobile?

A. URL
B. IP Address
C. Numeric scale
D. Yes/No

Answer: A

NEW QUESTION # 144
Which platform feature is used to determine whether an incident meets the conditions for First Call Resolution?

A. Metric
B. First Call Resolution field
C. Benchmark
D. Business Rule

Answer: A

NEW QUESTION # 145
......

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