L4M6 Exam Course | L4M6 Latest Exam

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CIPS L4M6 Exam Syllabus Topics:

Section	Weight	Objectives
Conflict and Dispute Resolution	20%	- Sources of conflict in relationships - Approaches to negotiation and resolution 1. Formal and informal dispute resolution 2. Negotiation styles and techniques
Dynamics of Relationships in Supply Chains	30%	- Portfolio analysis techniques 1. Developing improvement action plans 2. Matrices for positioning and assessment - Sources of added value through relationships - Types of commercial relationships 1. Relationship spectrum and life cycle 2. Internal and external relationships - Competitive forces and external factors 1. STEEPLED influences 2. Porter's five forces
Improving Supplier Relationships	15%	- Process improvement and value creation - Risk management and resilience - Sustainability and ethical considerations
Approaches to Managing Supplier Relationships	35%	- Communication and stakeholder engagement 1. Managing internal and external stakeholders 2. Effective communication protocols - Supplier selection and evaluation 1. Criteria and methods for selection 2. Performance measurement and monitoring - Relationship management strategies 1. Contractual and relational governance 2. Partnership and collaborative approaches

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Quiz 2026 CIPS L4M6 Authoritative Exam Course

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CIPS Supplier Relationships Sample Questions (Q174-Q179):

NEW QUESTION # 174
Under what circumstances should a competitive tender not be completed? Select TWO.

A. When there is not a clear specification
B. When the items are of high value
C. When the items are of low value
D. When there is a clear specifications

Answer: A,C

Explanation:
Note the word 'NOT' in the question. In order for a competitive tender to be successful, there should be a clear specification in place (i.e. you need to know what you want, in order for suppliers to bid for it).
Competitive tendering should also only be used for high value purchases; it's time consuming to do, so you wouldn't do it for low value items such as pens for the office. Therefore the correct answer to this question is
'items are of low value' and 'there isn't a clear specification'. There's a useful table on p.73 of when you would and wouldn't use a competitive tender.

NEW QUESTION # 175
A competitive advantage can be gained by doing what?

A. Engaging in market research
B. Completing formal tenders for all buying requirements
C. Building better relationships with primary stakeholders
D. Increasing your prices

Answer: C

Explanation:
The correct answer is 'Building better relationships with primary stakeholders'. This is a direct quote from the start of chapter 2.2: 'building better relationships with primary stakeholders such as employees, customers, suppliers and communities could lead to increased shareholder wealth by developing a competitive advantage'. The other three options wouldn't give you a competitive advantage; increasing prices would do the opposite, engaging in market research won't give you a competitive advantage unless you do something with that research such as implement a change to your business, and completing formal tenders for everything would be a waste of time and resources- there's no need to tender for low value, low risk items. See p.80

NEW QUESTION # 176
In the public sector, there are many sources of information that a buyer can use to identify a suitable supplier.
Which of the following could be used? Select THREE

A. Internal stakeholders' knowledge
B. OJEU
C. Intranet
D. Procurement Platforms
E. Tradeshows

Answer: A,D,E

Explanation:
The correct answers are; tradeshows, internal stakeholders' knowledge and e-procurement platforms. Intranet is incorrect as this is an internal system so you wouldn't find information on external suppliers on here the careful not to confuse intranet with internet). OJEU is also incorrect; this is the platform on which tender opportunities in the public sector are published- its not a list of suppliers.

NEW QUESTION # 177
Matt Blanche is the manager of a procurement team. Two high-performing individuals in the team have regular conflicts between them. Which of the following resolutions would be appropriate to resolve the conflict? Select all that apply.

A. Set up a meeting with the individuals and set mutual targets for both of them
B. Avoid the issues and let the staff members resolve their differences themselves
C. Set up individual meetings with the staff members to see if the issues are personal or work-related
D. Move one of the staff members to another team

Answer: A,C

Explanation:
Comprehensive and Detailed Explanation:
Effective conflict resolution involves:
* Individual Meetings:Understanding the root cause of the conflict by discussing with each individual separately to determine if issues are personal or work-related.
* Joint Meetings with Mutual Targets:Bringing the individuals together to set mutual goals can foster collaboration and reduce friction.
Avoiding the issue (Option D) or moving a team member (Option C) are not proactive solutions and may not address the underlying problem.
Reference:
"5 Conflict Resolution Tips to Restore Team Harmony"-Procurious: Conflict Resolution Tips

NEW QUESTION # 178
Which of the following are not stages of team development? Select TWO.

A. Forming
B. Achieving
C. Adjourning
D. Mourning
E. Accepting

Answer: B,E

Explanation:
This question is very, very similar to a real exam Question: and is
a really mean one. The CIPS study guide describes stages of team development as forming, storming, norming and performing. Of those listed in the book only forming is listed above. What the textbook fails to tell you is that some people add on two additional stages to this model which are mourning and adjourning. I strongly recommend doing some further reading on this (it's called the Tuckman Group Development Model) as it comes up a lot in the exam and the study guide doesn't really go into enough detail.

NEW QUESTION # 179
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