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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

SectionObjectives
Topic 1: Object Manager and Lightning App Builder
Topic 2: Setup and Configuration
Topic 3: Sales and Marketing Applications
Topic 4: Security and Access
Topic 5: Data and Analytics
Topic 6: Productivity and Collaboration
Topic 7: Service and Support Applications
Topic 8: Workflow and Process Automation
Topic 9: Data Management

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Salesforce Certified Administrator Sample Questions (Q76-Q81):

NEW QUESTION # 76
New Leads needs to be routed to the correct sales person based on the lead address.
How should the administrator configure this requirement?

Answer: D


NEW QUESTION # 77
Cloud Kicks need to be able to show different picklist values for sales and marketing users.
Which two options will meet this requirement?
Choose 2 answers

Answer: A,C

Explanation:
Explanation
To show different picklist values for sales and marketing users, you can either use record types or profiles.Record types allow you to have different picklist values for different page layouts assigned to different profiles. Profiles allow you to restrict picklist values based on user permissions.
References: https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.admin_profile_picklists.htm&type=5


NEW QUESTION # 78
The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day.
How should this be configured?

Answer: D

Explanation:
Explanation
Escalation rules allow you to escalate cases based on certain criteria, such as time or priority. You can use escalation rules to transfer unassigned cases to the appropriate service representative within a specified time frame.
References: https://help.salesforce.com/s/articleView?id=sf.customize_escalation.htm&type=5


NEW QUESTION # 79
An administrator is planning to use Data Loader to mass import new records to a custom object from a new API.
What will the administrator need to do to use the Data Loader?

Answer: A


NEW QUESTION # 80
Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases.
Which two options should the administrator use to help the support team?
Choose 2 answers

Answer: A,D

Explanation:
Explanation
Assignment rules and queue configuration are two options that should be used to help the support team work on some of UC's cases. Assignment rules can be used to automatically assign cases to a queue based on certain criteria, such as case origin or priority. Queue configuration can be used to add Case as an available object to the existing queue and specify which users or groups can access the queue. References:
https://help.salesforce.com/s/articleView?id=sf.case_assignment_rules.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_queues.htm&type=5


NEW QUESTION # 81
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