Free PDF Quiz 2026 Salesforce Slack-Con-201: Efficient Exam Salesforce Certified Slack Consultant Questions Fee

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| Section | Weight | Objectives |
|---|
| Topic 1: Solution Design for Slack | | - Integration design with Salesforce ecosystem - Workspace architecture and design principles - Channel strategy and governance model
|
| Topic 2: Change Management and Adoption | | - Communication and rollout planning - Training and enablement planning - User adoption strategies
|
| Topic 3: Delivery and Migration | 17% | - End-to-end migration planning and execution - Slack delivery best practices - Role definition across Slack, partner, and client teams
|
| Topic 4: Slack Administration and Governance | | - Security and compliance controls - User lifecycle management - Workspace configuration and settings
|
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Salesforce Certified Slack Consultant Sample Questions (Q70-Q75):
NEW QUESTION # 70
You are preparing to deliver a live Slack User Essentials session this afternoon and you want to ensure your demo environment is properly set up.
Which resource should you consult to ensure you are prepared to successfully demonstrate Slack features throughout the training?
- A. Pre-course checklist
- B. Self-serve materials
- C. Training channel
- D. Presentation slide deck
Answer: A
Explanation:
The correct answer is D . A pre-course checklist is the resource specifically designed to confirm readiness before a live training session. A Slack User Essentials session is not just a lecture; it usually involves demonstrating channels, threads, reactions, notifications, search, messages, files, and interactive in-channel activities. If the demo environment is not ready, the training can fail quickly because attendees will not be able to follow along or practice correctly. Option A, the presentation slide deck, supports delivery flow but does not verify whether the demo environment, permissions, channels, participants, and sample activities are ready. Option B, self-serve materials, help learners after or outside training but are not the operational readiness tool. Option C, the training channel, is part of the environment, not the checklist for validating it.
The pre-course checklist ensures the facilitator confirms environment setup, access, channel configuration, materials, timing, and interaction points before the session starts.
NEW QUESTION # 71
A financial institution using Slack needs to ensure that their communication practices comply with the Sarbanes-Oxley Act (SOX). Which Slack compliance feature should they utilize to meet this requirement?
- A. Mandatory two-factor authentication for all users
- B. Implementation of custom Slack emojis and reactions
- C. Custom message and file retention policies
- D. Data export on a regular basis
Answer: C
Explanation:
Custom message and file retention policies Custom message and file retention policies are essential for complying with SOX, as they allow the institution to retain records of communications for the required period and ensure the integrity and availability of financial reporting data.
NEW QUESTION # 72
A small business is preparing to roll out Slack to its team. What key element should be included in their Slack rollout communication plan to facilitate effective adoption among the team?
- A. Rely exclusively on external consultants to communicate about Slack, without involving internal leaders
- B. Limit the communication to a brief mention in a team meeting, assuming employees will learn on their own
- C. Create a phased rollout plan with clear timelines, objectives for each phase, and resources for training and troubleshooting
- D. Immediately switch all communication to Slack without providing any prior training or guidelines
Answer: C
Explanation:
Implementing a phased rollout plan with clear timelines and objectives for each stage is crucial for a small business. This structured approach, coupled with providing training and troubleshooting resources, ensures that the team understands the objectives and can smoothly transition to using Slack effectively.
NEW QUESTION # 73
A large organization uses Slack's Enterprise Grid and requires a role that has the authority to manage settings across all workspaces, including security policies and compliance settings.
Which role should they assign?
- A. Workspace Admin
- B. Org Owner
- C. Workspace Owner
- D. Org Admin
Answer: B
Explanation:
Org Owners in Slack's Enterprise Grid have the highest level of permissions and are able to manage settings across all workspaces, including setting up security policies and compliance settings, which is necessary for the organization's requirements.
NEW QUESTION # 74
You're advising your client to set up user support processes.
What is the best course of action for a user to resolve a Slack access issue?
- A. Post in the #help-slack channel and wait for a response. Follow up with a phone call to the service desk to regain access.
- B. Restart the computer, and connect and disconnect to Wi-Fi. If the issue remains unresolved, request a new password by logging a service ticket.
- C. Search the company's IT resources by reading through troubleshooting instructions for access to Slack.If the issue remains unresolved, escalate to a service ticket.
- D. Log a service ticket with the IT department about access. If no response is received within 24 hours, follow up with an email.
Answer: C
Explanation:
The best course of action is a structured support path: self-service first, escalation second. A mature Slack support process should give users clear internal resources for common access issues, such as SSO instructions, password guidance, supported device requirements, or known troubleshooting steps. If the user cannot resolve the issue through documented resources, the next step is a service ticket so the IT or Slack admin team can handle the problem through a trackable support workflow. Option A is too narrow and assumes the issue is local connectivity or password-related. Option B skips self-service and increases ticket volume unnecessarily. Option C relies on a channel and a phone call, which may be useful in some urgent cases but is not the best general process for access issues because access problems often require identity- provider or admin intervention. Slack's help ecosystem emphasizes searchable help resources and structured admin support, and the consultant's role is to design support processes that scale beyond launch.
Reference topic: Learning and Enablement - user support model, self-service resources, escalation paths, and adoption operations.
NEW QUESTION # 75
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