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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Overview:

Certification Vendor:PeopleCert
Exam Name:ITIL 4 Specialist: High-Velocity IT
Exam Number:ITIL-4-Specialist-High-velocity-IT
Exam Price:$775.00 USD
Real Exam Qty:40
Certificate Validity Period:3 years (renewal required)
Available Languages:Spanish, Polish, German, French, English, Japanese, Italian, Chinese, Portuguese
Related Certifications:ITIL 4 Foundation
ITIL 4 Managing Professional
Exam Duration:90 minutes
Passing Score:70% (28/40)
Exam Format:Closed Book, Multiple Choice
Sample Questions:Peoplecert ITIL-4-Specialist-High-velocity-IT Sample Questions
Exam Way:Online proctored exam (available 24/7 on PeopleCert portal) or paper-based through accredited training organizations
Pre Condition:A valid ITIL 4 Foundation or ITIL v3 Foundation certification is required
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-high-velocity-it-2814

>> ITIL-4-Specialist-High-velocity-IT認定資格試験 <<

ITIL-4-Specialist-High-velocity-ITダウンロード、ITIL-4-Specialist-High-velocity-IT実際試験

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Peoplecert ITIL-4-Specialist-High-velocity-IT 認定試験の出題範囲：

トピック出題範囲
トピック 1
  • ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
トピック 2
  • High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
トピック 3
  • Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
トピック 4
  • Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
トピック 5
  • Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.

Peoplecert ITIL 4 Specialist: High-velocity IT Exam 認定 ITIL-4-Specialist-High-velocity-IT 試験問題 (Q24-Q29):

質問 # 24
The service desk procedure for printer incidents is to verify that this is a hardware fault, and then contact a supplier. The supplier has a contract to repair or replace faulty printers within two days. A user contacts the service desk to say that their printer is broken, and they urgently need a printout of a contract or a significant sale will be lost. What should the service desk agent do?

正解：

解説：
Log a call with the supplier, but also arrange for the contract to be printed at another printer and delivered to the user


質問 # 25
A service provider analyses how the amount of work done by different user groups varies over time. What is this information BEST used for?

正解：

解説：
To Plan how to influence and support demand for services


質問 # 26
An internal IT service provider does not have all the skills needed to create and deliver a new service, but could develop them with enough time. There are many external service providers who can provide this service.
Which approach should the organization follow to decide if they should use the internal service provider or source the service externally?

正解：A


質問 # 27
Which concept focuses on a collaborative exchange of competencies for the mutual benefit of the organizations involved?

正解：D

解説：
Service-dominant logic is the concept that best fits this description. It emphasizes that value is not simply delivered by one party to another. Instead, value is co-created through interaction, with each party contributing resources, knowledge, and capabilities.
Design thinking focuses on understanding users and solving problems creatively. Complexity thinking helps in dealing with uncertain and adaptive systems. Toyota Kata is about continual improvement and experimentation routines. Only service-dominant logic centers on reciprocal exchange of competencies for mutual benefit.
That is why D is the correct answer.
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質問 # 28
Which is often a feature of a service value system for a digitally enabled organization?

正解：C

解説：
Digitally enabled organizations often structure work around products and services, with distinct value streams that support the creation, delivery, support, and improvement of each offering. This helps align activities to value and supports faster, more responsive delivery.
A is less typical in modern digital operating models, which often emphasize stable, cross-functional product teams rather than temporary project teams. C is incorrect because digital organizations usually depend on more interaction and feedback, not less. D may exist where needed, but highly detailed process control is not generally the defining feature of fast digital service value systems.
B is the best answer because separate value streams for products and services are a common pattern in digitally enabled organizations. The ITIL 4 practice-guide manual also emphasizes practices contributing to value streams and the service value chain .
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質問 # 29
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