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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Development Support and User Acceptance | 12% | - Document lessons learned and feedback - Define and plan user acceptance testing - Evaluate test results and confirm solution meets requirements - Support development teams with clarification |
| Topic 2: Business Process Mapping and Optimization | 12% | - Design optimized processes aligned with Salesforce - Validate process designs with stakeholders - Identify improvement opportunities - Map existing business processes |
| Topic 3: Collaboration with Stakeholders | 23% | - Identify stakeholders and build effective relationships - Bridge gaps between business and technical teams - Plan discovery activities based on stakeholder groups - Select appropriate communication and analysis techniques |
| Topic 4: User Stories and Acceptance Criteria | 18% | - Define components of a well-formed user story - Manage and maintain user story documentation - Write clear, testable acceptance criteria |
| Topic 5: Customer Discovery | 17% | - Assess current state of Salesforce usage - Align Salesforce capabilities with business needs - Analyze environment and identify constraints/opportunities - Identify business goals, strategies, and challenges - Understand role of Business Analyst in implementation lifecycle |
| Topic 6: Requirements Gathering and Management | 18% | - Distinguish between scope, requirements, and user stories - Document and maintain requirements in version control - Engage stakeholders to elicit, validate, and prioritize requirements |
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NEW QUESTION # 14
Business analyst (BA) at Universal Containers looks at the user stories for a new implementation of the for salesforce Customer Data Platform (CDP) and notices they are too large. The BA recommends that the large Dries be broken down into smaller stories which will decrease the future level of effort for subsequent ac.
Which activity will be mast impacted by breaking down the user stories?
Answer: A
Explanation:
This answer states that estimation is the activity that will be most impacted by breaking down large user stories into smaller stories for implementing Experience Cloud at Cloud Kicks. Estimation is a process of predicting or calculating how much time, effort, or resources are needed to complete a user story or a task.
Breaking down large user stories into smaller stories means that the BA divides a complex or vague user story into more manageable and specific user stories that can be delivered in a shorter time frame. Estimation is the activity that will be most impacted by breaking down large user stories into smaller stories because it helps the BA to reduce uncertainty and risk, increase accuracy and reliability, and facilitate planning and prioritization of user stories or tasks. References: https://trailhead.salesforce.com/en/content/learn/modules
/salesforce-business-analyst-quick-look/use-user-stories-to-capture-requirements
NEW QUESTION # 15
Sales managers at Northern Trail Outfitters (NTO) have received feedback from sales reps that record pages are slow and often take longer to load when using the app on the phone. The business analyst (BA) has been asked to evaluate NTO's org to find out which pages are the slowest to load when using the app on the phone.
What is the first step the BA should take to help resolve the issue?
Answer: C
Explanation:
The performance analyzer is a tool that helps business analysts and admins identify and troubleshoot performance issues on record pages. It shows the load time of each component on a record page and provides recommendations to improve performance. The first step to resolve the issue is to use the performance analyzer to view the assessment and identify the slowest components.
References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep
/optimize-performance
https://help.salesforce.com/s/articleView?id=sf.performance_analyzer.htm&type=5
NEW QUESTION # 16
Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request m the middle of a sprint.
Which step should the BA take next?
Answer: A
NEW QUESTION # 17
The business analyst at Cloud Kicks is beginning to write user stories for its Salesforce implementation.
Which three components should-be included when writing a user story?
Answer: B
Explanation:
A user story is a short description of a feature or functionality from the perspective of an end user. It follows the format "As a <who>, I want <what>, so that <why>". The who is the user role or persona who will benefit from the feature or functionality. The what is the feature or functionality that the user wants or needs. The why is the benefit or value that the user will get from the feature or functionality. The when and where are not part of a user story format because they are usually captured in other documents or artifacts, such as acceptance criteria or wireframes. References: 1 https://trailhead.salesforce.com/en/content/learn/modules
/salesforce-business-analyst-certification-prep/user-stories
NEW QUESTION # 18
Which step should a business analyst take to establish credibility and covert empathy with stakeholders during discovery sessions for a new Experience site?
Answer: A
Explanation:
The best practice for establishing credibility and conveying empathy with stakeholders during discovery sessions is to ensure the workshop schedule considers time zone and language differences. This shows respect and sensitivity to the stakeholders' preferences and needs, and helps to avoid potential misunderstandings or conflicts. It also helps to build rapport and trust with the stakeholders, and encourages their participation and engagement. The other options are either irrelevant or ineffective. Option A does not address the stakeholders' needs or expectations, and may come across as boastful or arrogant. Option C does not convey empathy or understanding, and may be too repetitive or boring. References: https://trailhead.salesforce.com/en
/content/learn/modules/business-analysis-discovery/plan-and-facilitate-discovery-sessions
NEW QUESTION # 19
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