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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q30-Q35):

NEW QUESTION # 30
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Innovate and stay ahead
B. Lower customer acquisition costs
C. Increased profitability
D. Improved customer satisfaction and retention
E. Optimize buying lifecycle

Answer: B,C,E

NEW QUESTION # 31
Which of the following are associated with SAP Sales Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Service orders
B. Pricing conditions
C. Coupon campaigns
D. Opportunities

Answer: A,B

NEW QUESTION # 32
In what ways can SAP CX AI toolkit optimize businesses?
Note: There are 3 correct answers to this question.

A. By integrating with non-SAP systems
B. By providing visual search options to transform the shopping experience for customers
C. By generating engaging content for banners, social media posts, and blog posts
D. By supporting edge computing scenarios
E. By automatically generating and managing product attributes from existing descriptions

Answer: B,C,E

NEW QUESTION # 33
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By focusing on back-end service operations
B. By executing marketing campaigns for product service
C. By providing a dedicated self-service experience as a forecast
D. By connecting and delivering data from the value chain and process flow

Answer: D

NEW QUESTION # 34
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to retain an existing installed base of solutions.
B. It is a strategy to aid in cleaning legacy data for the purposes of data migration.
C. It is a strategy to keep existing solutions in the target system environment by prioritizing.
D. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.

Answer: D

NEW QUESTION # 35
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