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| Section | Weight | Objectives |
|---|---|---|
| Build and extend agents in Copilot Studio | 40–45% | - Integrate with services and systems
|
| Plan and configure agent solutions | 30–35% | - Configure agent foundations
|
| Test, deploy, and manage agents | 20–25% | - Test and validate agent performance
|
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NEW QUESTION # 104
An agent uses a flow that calls an external service which can occasionally fail or time out.
When a failure occurs, the agent must meet the following requirements:
Must not terminate silently.
Must send a notification containing the error details.
You need to configure the agent flow so that failures are handled in a controlled and predictable way.
Solution: Configure run after conditions for failure paths.
Does the solution meet the goal?
Answer: B
Explanation:
Comprehensive and Detailed Explanation From Microsoft AB-620 Study Guide: Configure run after is the control that routes execution to an error-handling action when the external-service action fails, times out, is skipped, or reaches another selected status. By configuring the notification action to run after failure and timeout, the flow no longer terminates silently and can send a message containing sanitized error context. The handler can then set a deliberate flow status, record a correlation ID, and provide the operator with the failed action and remediation path. This design should be paired with an appropriate retry policy based on whether the external operation is safe to repeat. For non-idempotent writes, automatic retry may create duplicates and should generally be disabled or protected with an idempotency key. Error notifications must not include tokens, secrets, or unrestricted payloads. Testing should deliberately produce an authorization failure, timeout, and service error to prove that each status enters the handler and that the notification itself has a fallback if its connector is unavailable. Study Guide alignment: Plan and configure agent solutions > Create and monitor agent flows in Copilot Studio > Implement error handling in agent flows.
NEW QUESTION # 105
Drag and Drop Question
A company configures an agent flow that interacts with multiple systems to complete user requests.
The company must integrate external services, retrieve data, and notify users as part of the same automated flow run. To support this scenario, the agent flow must be able to do the following:
- Call an external API.
- Retrieve stored data from a supported internal data source.
- Send a Teams message.
You need to select a connector or action type for each requirement.
What should you use? To answer, move the appropriate connectors or actions to the correct requirements. You may use each connector or action once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
Box 1: Make an HTTPS request.
To call an external API within a Copilot agent flow, you should make an HTTPS request.
Direct API Integration: It allows the flow to send HTTP requests (GET, POST, PUT, DELETE) directly to any external REST API endpoint.
Data Retrieval & Actions: It can both fetch data from external systems and send data to trigger external processes in a single automated run.
Flexibility: It does not require a pre-built ecosystem connector, meaning you can connect to any custom or proprietary external service as long as you have the API URL and authentication details.
Box 2: Add a standard connector.
You should add a standard connector.
Standard and custom Power Platform connectors provide the communication interface required for a Copilot agent flow to read from or write to external systems in real-time. They act as wrappers around APIs, enabling the agent to securely authenticate, integrate external services, retrieve stored data from internal data sources, and trigger actions across multiple business applications within a single automated flow run.
Box 3: Trigger a notification
Reference:
https://learn.microsoft.com/en-us/microsoft-copilot-studio/guidance/integrations
NEW QUESTION # 106
A company is configuring an agent in Copilot Studio that uses a generative answers node inside multiple topics.
The company requires responses to meet the following requirements.
* Must use an executive summary format
* Must apply only within a specific topic.
* Must continue using configured knowledge sources.
* Must comply with connector security controls.
You need to configure a custom prompt to meet the formatting requirements Solution: Create a custom prompt tool in the specific topic that instructs the model to respond using an executive-summary structure.
Does the solution meet the goal?
Answer: B
Explanation:
Comprehensive and Detailed Explanation From Microsoft AB-620 Study Guide: A separate custom prompt tool that merely requests an executive-summary structure does not, by itself, guarantee that the existing generative answers node and its configured knowledge sources remain in the response path. Prompt tools have their own inputs, knowledge configuration, model settings, and completion behavior. If the tool is invoked independently, it can generate correctly formatted text without using the sources selected for the topic
' s generative answer, which violates a stated requirement. The safer design is to keep the generative answers node and apply topic-specific custom instructions or prompt modification to that node, or explicitly pass its grounded output into a downstream formatting prompt with a controlled contract. Connector security remains enforced by the underlying connections and data policies; wording in a prompt cannot override those controls.
Therefore, the proposed solution is incomplete and does not meet the goal as written. Testing should confirm not only the output format but also the sources used and the identity under which any connector retrieval occurred. Study Guide alignment: Plan and configure agent solutions > Configure topics > Configure advanced agent responses with custom prompts and custom knowledge sources.
NEW QUESTION # 107
A company uses an agent in Copilot Studio to generate structured responses for internal users.
The agent must meet the following requirements:
- Consistently follow a reusable instruction template for response tone and structure.
- Use an enterprise-approved foundation model for responses generated
through the template.
You need to configure custom prompts so the agent uses the Microsoft Foundry model catalog.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Answer: B,D
Explanation:
To configure your Copilot Studio agent to use an enterprise-approved model from the Microsoft Foundry model catalog and apply a consistent, reusable instruction template, follow these exact technical steps:
[D] Step 1: Select and Connect the Model from the Foundry Catalog
You must bridge your Microsoft Foundry (Azure AI Foundry) deployment with Copilot Studio via the prompt configuration panel.
[E] Step 2: Create the Template and Apply It to the Agent Flow
Now, write the reusable instruction template for structured responses and map it to your conversation topics.
Reference:
https://learn.microsoft.com/en-us/microsoft-365/copilot/employee-self-service/design-best-practices
NEW QUESTION # 108
Drag and Drop Question
You are configuring an agent in Copilot Studio for an organization. The organization uses Microsoft Dataverse, Dynamics 365, and SharePoint Online.
The agent must retrieve information from enterprise systems and internal documents. The agent must meet the following requirements:
- Must retrieve the current balance of a customer account stored in
Dataverse.
- Must retrieve the real-time shipping status of an order that updates
throughout the day in Dynamics 365.
- Must answer questions based on the content of a static PDF policy
document.
- Must provide a welcome message that does NOT depend on enterprise
data.
You need to configure the agent to meet the requirements.
How should the agent retrieve the data? To answer, move the appropriate solutions to the correct requirements. You may use each solution once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
Box 1: Connect to a Power Platform connector
To enable your Copilot agent to fetch specific, real-time structured data (such as a customer's current balance) directly from Dataverse or Dynamics 365, you should connect to a Power Platform connector (or use native Dataverse plugins/tools).
Box 2: Connect to a Power Platform connector
Real-Time Data Access: Dynamics 365 data resides in Microsoft Dataverse. Power Platform connectors (like the Dataverse connector) fetch data live from the source, ensuring the shipping status is perfectly accurate and updated throughout the day.
Box 3: Upload a file to Agents Knowledge Base.
Box 4: Create a manual response in the topic.
Reference:
https://learn.microsoft.com/en-us/microsoft-copilot-studio/knowledge-copilot-studio
https://www.matthewdevaney.com/copilot-studio-change-the-agent-welcome-message/
NEW QUESTION # 109
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