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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Service Request Management	- Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications - Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management
Topic 2: Oracle Fusion Service Overview	- Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control - Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management
Topic 3: Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Topic 4: Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Topic 5: Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Topic 6: Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q10-Q15):

NEW QUESTION # 10
Which two are required to publish a completed Digital Customer Service (DCS) application?

A. a single "publish" action to complete the task
B. nothing (DCS applications are always available to all users.)
C. moving the application to Staging and subsequently to Production status
D. system administrator approval

Answer: B,C

NEW QUESTION # 11
Which three types of data are included in the interaction associated with a normal call flow?

A. Service Request create date
B. Start time of the call
C. Agent name
D. Channel
E. Contact name

Answer: A,C,E

NEW QUESTION # 12
Identify three considerations before starting the configuration of assignment rules to service requests.

A. the attributes of service requests to use as criteria for your rule assignments
B. the candidates of service requests to use as criteria for your rule assignments
C. the attributes of queues to use as criteria for your rule assignments
D. the rule sets you want to create and the rules to include in each rule set
E. the candidates of queues to use as criteria for your rule assignments

Answer: B,D,E

NEW QUESTION # 13
Which two options are true about role synchronization for Digital Customer Service (DCS)?

A. also synchronizes userIDs and passwords between DCS and Engagement Cloud
B. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
C. is real time
D. is required for every DCS instance

Answer: C,D

NEW QUESTION # 14
Which three statements are true?

A. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
B. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
C. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
D. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.

Answer: A,B,C

NEW QUESTION # 15
......

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