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Salesforce Plat-UX-102 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Intangible Deliverables26%- Stakeholder alignment
- Governance and mindset
- Culture and capability building
- Change and adoption enablement
Topic 2: Tools and Artifacts23%- Strategy mapping and modeling
- Design frameworks and methods
- Decision-making tools
- Documentation and visualization
Topic 3: Value Design32%- Ethics and value alignment
- Value measurement and outcomes
- Strategic direction and rationale
- Context and innovation impact
Topic 4: Leveraging Adjacent Roles and Skills19%- Integrating UX and technical perspectives
- Working with product and business teams
- Collaboration with architects and designers
- Leading cross-functional work

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Salesforce Certified Platform Strategy Designer Sample Questions (Q117-Q122):

NEW QUESTION # 117
Cloud Kicks has released a wearable device for athletes but struggles to find product market fit. The design team begins an initiative to better understand user needs and improve the device. What should the strategy designer do to engage with internal stakeholders invested in the project?

Answer: B

Explanation:
With multiple invested internal stakeholders, the priority is aligning them on a shared definition of success and keeping that alignment throughout - this prevents conflicting priorities from derailing the initiative. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables. In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state. Alignment on success gives stakeholders a common decision criterion throughout the project.
Without it, each function can optimize for a different outcome; with it, progress updates and trade-offs can be evaluated against a shared definition rather than personal or departmental preference. Here, Align stakeholders on what success looks like and throughout the project. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Assign specific tasks to each stakeholder so they each add something important to the project.
focuses attention elsewhere, while Survey stakeholders for insights and ideas, as their diverse perspectives are likely to uncover unmet needs. addresses a related concern without providing the same fit to the scenario ' s stated objective.
Study Guide Topics: Intangible Deliverables
Official Salesforce Reference: Alignment as a Strategic Craft - Gain Alignment


NEW QUESTION # 118
Cloud Kicks (CK) is interested in collecting data passively from customers while they are exercising in the company's latest tours plans to collect heart rate and activity levels and then overlay this data with self-reported weight, age, and health behavior information to provide fitness recommendations What should a strategy designer recommend before CK commits to this project?

Answer: C

Explanation:
A strategy designer should recommend a Consequence Scanning workshop before CK commits to this project. A Consequence Scanning workshop is a method to identify and mitigate potential negative consequences of a product or service, such as privacy, security, or social issues. It involves mapping out the intended and unintended outcomes of the product or service, assessing their likelihood and severity, and devising actions to prevent or reduce harm. User Acceptance Testing or Global Trend Analysis may provide some insights, but they do not address the ethical implications in a systematic and proactive way.


NEW QUESTION # 119
Cloud Kicks (CK) is creating a loyalty program to deepen the engagement of its customers. CK has arrived at a concept that meets its brief, but the developer remains skeptical. Which approach should the strategy designer take to get the developer ' s support?

Answer: B

Explanation:
Communicating concepts using technical language and addressing developer concerns (feasibility, technical debt) builds buy-in. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables. In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state. Stakeholder communication should be tailored to the audience. With a skeptical developer, the designer should explain the customer rationale, technical implications, constraints, and expected outcomes in language that matters to the developer rather than attempting to force compliance through hierarchy. Here, Create a persuasive story about the concept focusing on what the developer cares about and using their language. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Invite the developer to do their own research and come up with alternate potential solutions that meet the brief. focuses attention elsewhere, while Persuade the developer ' s boss and product manager to lend their support to the project, and the developer will likely come around. addresses a related concern without providing the same fit to the scenario ' s stated objective.
Study Guide Topics: Intangible Deliverables
Official Salesforce Reference: Platform Strategy Designer Certification Prep - Intangible Deliverables


NEW QUESTION # 120
Cloud Kicks (CK) understands that all members of its cross-functional remote team can contribute to the design of a product through collaborative activities.
Which tools should CK use while conducting the next synchronous journey mapping session?

Answer: B

Explanation:
Whiteboarding tools are tools that enable collaborative drawing, brainstorming, and mapping on a virtual board. They are useful for conducting synchronous journey mapping sessions with remote teams, as they allow everyone to participate and contribute in real time. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/conduct-a-journey-mapping-session


NEW QUESTION # 121
Cloud Kicks has launched their new online store with special emphasis on improving user experience. Which metric should be used to measure user experience improvements achieved as an outcome of the redesign?

Answer: B

Explanation:
CSAT directly measures user satisfaction and perception of experience quality following interaction changes.
In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. CSAT directly captures customers' reported satisfaction with the redesigned experience. Commercial metrics such as transaction volume can move for many unrelated reasons, so they are weaker evidence when the stated objective is specifically improvement in experience quality. Here, Customer-satisfaction score (CSAT) is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Incremental transaction volume focuses attention elsewhere, while Net adoption score (NAS) addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Value Design
Official Salesforce Reference: Platform Strategy Designer Certification Prep - Value Design


NEW QUESTION # 122
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