Pass Guaranteed PEGACPDC25V1 - Certified Pega Decisioning Consultant 25–Efficient Reliable Test Syllabus

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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

Topic	Details
Topic 1	Contact policy and volume constraints: This domain covers managing contact policies to limit how often customers receive communications, focusing on controlling action exposure and volume in outbound channels while configuring appropriate tracking periods.
Topic 2	Decision strategies: Focuses on building decision strategies with business logic to power the decisioning engine.
Topic 3	AI and Arbitration: Explores AI-powered action arbitration, prioritization, and using business levers for action selection.
Topic 4	Next-Best-Action concepts: Covers one-to-one engagement fundamentals, contact center optimization, always-on outbound strategies, and next-best-action optimization.
Topic 5	Actions and treatments: Focuses on defining and managing customer actions for web and outbound channels.

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q26-Q31):

NEW QUESTION # 26
U+ Bank wants to offer credit cards only to customers with a low-risk profile. The customers are divided into various risk segments from AAA to CCC. The risk segmentation rules that the business provides use the Age and the customer Credit Score based on the following table. The bank uses a scorecard model to determine the customer Credit Score.

As a decisioning architect, how do you implement the business requirement?

A. Add a decision table to a decision strategy and reference it in the scorecard component.
B. Add three contact policies that correspond to the three risk segments.
C. Add the risk segmentation rules in the Results tab of the scorecard rule.
D. Add a decision table to a decision strategy and pass the credit score as the parameter.

Answer: D

Explanation:
To implement the business requirement, you need to add a decision table to a decision strategy and pass the credit score as the parameter. A decision table allows you to define rules based on one or more input parameters and return an output value. In this case, you can use the credit score as an input parameter and return the risk category/grade as an output value. You can then use this output value to filter out customers who are not in the low-risk segment (AAA). Verified References: Pega Academy - Decisioning Consultant - Using decision tables

NEW QUESTION # 27
In a decision strategy, to use a customer property in an expression, you

A. use the property as defined without any prefix
B. define Customer page in Pages & Classes
C. define the property as a strategy property
D. prefix the property with the keyword Customer

Answer: B

Explanation:
In a decision strategy, to use a customer property in an expression, you need to define Customer page in Pages & Classes and specify its class as Data-Customer. This allows you to access customer properties by using dot notation, such as Customer.Age or Customer.Gender. You do not need to define the property as a strategy property, use it without any prefix, or prefix it with the keyword Customer. Verified Reference: [Certified Pega Decisioning Consultant | Pega Academy], Decision strategies

NEW QUESTION # 28
MyCo, a telecom company, wants to start promoting data plan offers through SMS to qualified customers.
The marketing team needs to ensure that the outbound run always uses the latest customer information.
What do you configure to implement this requirement?

A. Trigger an external Extract-Transform-Load (ETL) process.
B. Select a different audience sample with a similar profile.
C. Run the starting population segment daily.
D. Select the Refresh the audience checkbox.

Answer: D

NEW QUESTION # 29
Regional Bank has a fully implemented 1:1 customer engagement solution that is in the business-as-usual phase. A business user from this bank identifies the need for a new promotional offer for customers who regularly use mobile banking services. The user has detailed requirements including eligibility criteria, treatment messaging, and implementation timeline.
Which process should the business user follow to implement the new action?

A. Contact the IT department to develop the action artifacts outside the standard workflow
B. Create a change request specifying action details, which will then be processed by NBA specialists
C. Access the Customer Decision Hub portal directly and create the action on the Action landing page
D. Use the bulk import functionality to upload the action configuration from a spreadsheet

Answer: B

NEW QUESTION # 30
U+ Bank implemented a customer journey for its customers. The journey consists of three stages. The first stage raises awareness about available products, the second stage presents available offers, and in the last stage, customers can talk to an advisor to get a personalized quote. The bank wants to actively increase offers promotion over time.
What action does the bank need to take to achieve this business requirement?

A. Enable increasing stage upweighting for the second stage of the journey.
B. Enable increasing stage upweighting for the first stage of the journey.
C. Enable constant stage upweighting for the second stage of the journey.
D. Upweight the propensity by adding more predictors that fit the target customers and repeat this process over time.

Answer: A

Explanation:
Increasing stage upweighting is a feature that allows you to gradually increase the weight of a stage over time, making the offers in that stage more likely to be selected. This is useful for promoting offers that are time- sensitive or have a limited availability. In this case, the bank wants to actively increase offers promotion over time, so enabling increasing stage upweighting for the second stage of the journey, where the offers are presented, is the best option. Verified References: [Pega Decisioning Consultant | Pega Academy]

NEW QUESTION # 31
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