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| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation (Version 5) Certification Exam |
| Exam Number: | ITIL-5-Foundation |
| Exam Duration: | 60 minutes |
| Exam Format: | Multiple choice, Single correct answer, Closed book |
| Real Exam Qty: | 40 |
| Exam Price: | From US$690.00 |
| Passing Score: | 65% (26/40 questions) |
| Certificate Validity Period: | 3 years |
| Available Languages: | Chinese, Spanish, Polish, Portuguese (Brazil), German, English, Italian, French, Japanese |
| Related Certifications: | ITIL Product (Version 5) ITIL Foundation Bridge (Version 5) ITIL Service (Version 5) ITIL Strategy (Version 5) ITIL Transformation (Version 5) ITIL Experience (Version 5) |
| Recommended Training: | ITIL Official eLearning |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | ITIL ITIL-5-Foundation Sample Questions |
| Exam Way: | Online remote proctored or authorized test center |
| Pre Condition: | No prerequisites required; entry-level certification |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154 |
>> ITIL-5-Foundation Customized Lab Simulation <<
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NEW QUESTION # 15
Which of the following BEST describes an operating model?
Answer: B
Explanation:
The ITIL Version 5 glossary defines an operating model as "a conceptual and/or visual representation of how an organization co-creates value with its customers and other stakeholders, as well as how the organization runs itself." Option D matches this definition most closely, so it is the correct answer. The other options describe different ITIL concepts. Option A sounds more like governance, policy, or control mechanisms.
Option B describes a guiding principle, since ITIL says guiding principles are recommendations that can guide an organization in all circumstances. Option C describes a management practice, which ITIL defines as a set of organizational capabilities designed for performing work or accomplishing an objective. The operating model is broader than any individual practice or policy because it shows the overall way the organization functions and creates value. Since the official wording explicitly uses "conceptual and/or visual representation" and "co-creates value," option D is the exact and verified choice according to the ITIL 5 Foundation glossary.
NEW QUESTION # 16
Which dimension of product and service management is directly influenced by leadership commitment to psychological safety and continual learning?
Answer: C
Explanation:
The organizations and people dimension is directly influenced by leadership commitment to psychological safety and continual learning, so option D is correct. ITIL explains that culture, leadership, skills, communication, structure, and behavior all sit within this dimension. A psychologically safe environment allows people to speak up about risks, learn from mistakes, ask for help, and contribute ideas without fear.
Continual learning strengthens competence, adaptability, and improvement. These factors shape how teams work together and how effectively they can support value creation. While all dimensions can be affected indirectly by leadership, this one is most directly concerned with the human and cultural side of management.
Partners and suppliers focuses on external relationships, information and technology on technical enablement, and value streams and processes on workflow design and coordination.
NEW QUESTION # 17
The board of directors approves a new digital strategy and instructs management to prioritize investment in cloud infrastructure to support future growth. Which governance activity does this represent?
Answer: C
Explanation:
In ITIL governance, the governing body performs three core activities: evaluate, direct, and monitor. The scenario in the question is about the board approving a strategy and instructing management to prioritize investment. That is a classic example of direction-setting. ITIL explains that governance ensures that the organization's activities are aligned with objectives and controlled through oversight. Evaluation involves assessing the organization's environment, options, and stakeholder needs. Monitoring is about tracking performance, conformance, and progress. Direct, by contrast, is the activity of setting direction, assigning priorities, and instructing management on what should be pursued. The board's decision in this question is not merely an assessment and it is not a review of implementation results. It is a decision that establishes priorities and gives management a clear mandate. That is exactly what "direct" means in a governance context. ITIL distinguishes governance from day-to-day management, and this example is clearly at the governance level because it comes from the board of directors. Therefore, option C is the fully verified answer.
NEW QUESTION # 18
What BEST describes an event?
Answer: B
Explanation:
An event is best described as any change of state that has significance for the management of a service, so option C is correct. In ITIL, events are not automatically negative. They may indicate normal operations, warnings, thresholds being crossed, or conditions that require attention. Event management helps organizations observe and respond appropriately to what is happening in live systems. A user request is a service request, not an event. A sudden damaging occurrence may be an incident or disaster, depending on context. The addition or removal of something affecting services relates more to a change or configuration item context. By defining events broadly as significant state changes, ITIL enables organizations to monitor services proactively and respond before issues become major service interruptions.
NEW QUESTION # 19
Which of the following statements about the Four Dimensions of product and service management is CORRECT?
Answer: B
Explanation:
The ITIL 5 text is very direct on this point. It states that the four dimensions are "collectively critical to the effective and efficient facilitation of value for customers and other stakeholders in the form of products and services." That sentence makes option B the correct answer. The same section also warns that none of the dimensions is sufficient when considered in isolation. This rules out option A completely. ITIL further explains that the dimensions are relevant at all levels, including individual product design, management practices, and the organization's value system as a whole. That makes option C incorrect because it wrongly limits them to design only. Option D is also too narrow because the dimensions do not focus only on value chain activities; they apply across the broader governance and management system. In practice, ITIL uses the four dimensions as a way to ensure that people, technology, suppliers, and workflows are all considered together. Therefore, B is not just the best match; it is the one that mirrors the official wording most closely.
NEW QUESTION # 20
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