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| Section | Weight | Objectives |
|---|---|---|
| Solution Design for Slack | - Workspace architecture and design principles - Integration design with Salesforce ecosystem - Channel strategy and governance model | |
| Delivery and Migration | 17% | - End-to-end migration planning and execution - Role definition across Slack, partner, and client teams - Slack delivery best practices |
| Change Management and Adoption | - User adoption strategies - Communication and rollout planning - Training and enablement planning | |
| Slack Administration and Governance | - Workspace configuration and settings - Security and compliance controls - User lifecycle management |
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NEW QUESTION # 39
Your client firmly believes that a great onboarding experience sets employees up for success. The client wants to start the process with a warm welcome in Slack where new employees can share fun and important information with their new coworkers.
What is an ideal and automated onboarding experience in Slack for new employees?
Answer: B
Explanation:
The correct answer is an automated welcome bot message that prompts the new employee to complete an introduction workflow, which is then automatically shared with the team. The client wants a warm onboarding experience where employees share fun and useful information with coworkers, and the key word is automated . Option A satisfies both requirements: it initiates the experience through Slack automatically and uses a workflow to collect and distribute the introduction consistently. Option B relies on managers to prompt the employee, which introduces inconsistency and is not fully automated. Option C depends on a manual manager message and asks the employee to post in a company-wide welcome channel, which may be too broad and less targeted than sharing with the employee's team. Option D provides a private welcome but fails to include the employee-sharing component the client requested. Workflow-based onboarding is stronger because it standardizes the experience, reduces manager workload, and makes the new hire's introduction visible in the right collaboration context.
Reference topic: Learning and Enablement - onboarding workflows, automated welcome experiences, Workflow Builder use cases, new-hire enablement, and launch adoption.
NEW QUESTION # 40
A company is integrating Slack and wants to establish a structured approach for managing requests for new Slack channels. What is the best practice to handle these requests?
Answer: A
Explanation:
A dedicated channel for channel requests with review and approval by Workspace Admins offers a structured and controlled process. It allows for oversight while also accommodating user requests in an organized manner.
NEW QUESTION # 41
Your client has a requirement of automatically signing users out of desktop and mobile instances of Slack every 30 days.
What settings should you recommend they have in place?
Answer: B
Explanation:
The correct answer is D . The requirement is to automatically sign users out of desktop and mobile Slack sessions every 30 days. Slack session duration is a security control, so it belongs under org security settings rather than SSO settings. The duration is configured in hours, and 30 days equals 720 hours. Option A uses the correct security-settings area but expresses the duration as calendar days rather than the tested configuration value. Option B and Option C are incorrect because they place the control under SSO settings, but the requirement concerns Slack session duration for desktop and mobile instances, not SSO configuration itself. The consultant must translate the business requirement into the correct administrative setting and format: org-level security setting plus 720-hour session duration. This supports the client's security posture by limiting persistent sessions and requiring periodic reauthentication across Slack clients.
Reference topic: Policies and Settings - session duration, org security settings, reauthentication controls, Enterprise Grid security posture, and desktop/mobile session governance.
NEW QUESTION # 42
You are designing a Slack grid for a client who has multiple teams working on different projects.
Based on the discovery outputs, which approach should you recommend for the grid structure?
Answer: A
Explanation:
Based on the discovery that the client has multiple teams working on different projects, it is best to recommend separate channels for each project and team. This allows for focused communication within teams and projects. Additionally, having channels for cross-team collaboration and organization-wide announcements ensures comprehensive communication throughout the organization.
NEW QUESTION # 43
When preparing to consult with a potential client about implementing Slack, what is the most critical piece of background information to research about their organization?
Answer: C
Explanation:
Researching the current communication and collaboration tools used by the organization is crucial. This information helps in understanding their existing workflow, identifying the gaps or inefficiencies in their current setup, and how Slack can be integrated or replace existing tools to improve their workflow.
NEW QUESTION # 44
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