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Salesforce Plat-UX-102 Exam Syllabus Topics:

SectionWeightObjectives
Discovery32%- Value of Strategy Design
  • 1. Determine the appropriate design methods and tools to use based on the scenario
  • 2. Given a scenario, identify the relevant discovery research activities
  • 3. Explain the value of strategy design within the Salesforce ecosystem
- Research Methods
  • 1. Identify appropriate research methods for the scenario
  • 2. Synthesize research findings to inform strategy
- Ethics and Values
  • 1. Given a scenario, advocate for ethics and values on behalf of both users and the organization
Design30%- Vision and Roadmap
  • 1. Given an aligned vision, create a roadmap for implementation that is feasible and holds true to the vision in every iteration
- Business and Technical Capabilities
  • 1. Given a scenario, determine the technical and business capabilities that underpin the delivery of vision to solution
- Collaboration
  • 1. Given a scenario of disparate business and technical deliverables within a design/build team, facilitate productive collaboration
Leveraging Adjacent Roles/Skills19%- Knowledge and Skill Infusions
  • 1. Given a scenario, determine the knowledge and skill infusions needed in the creation of a vision

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Salesforce Certified Platform Strategy Designer Sample Questions (Q62-Q67):

NEW QUESTION # 62
As part of Cloud Kicks ' new self-service strategy, researchers want to collect personally identifiable information to share in an aggregate format. Which considerations should a strategy designer share?

Answer: B

Explanation:
Designers must ensure compliance with relevant local and international data privacy laws (e.g., GDPR, CCPA) depending on operating jurisdictions. In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. Privacy obligations depend on the jurisdictions, data types, participants, and processing activities involved. Even when results are aggregated, personally identifiable information must be collected, accessed, retained, shared, and protected in accordance with applicable law and governance. Here, Applicable privacy acts is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Globally-accepted privacy act focuses attention elsewhere, while Cookie consent requirements addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Value Design
Official Salesforce Reference: Data Privacy - Apply Data Privacy Principles


NEW QUESTION # 63
Cloud Kicks' primary business goal for its new customer acquisition program is to increase diversity.
Which inclusive design tactic should help the company solve problems for the broadest possible audience?

Answer: B

Explanation:
Solving for one, extending to many through a persona spectrum is an inclusive design tactic that helps solve problems for the broadest possible audience. It involves creating personas that represent different levels of ability, context, and preference, and designing solutions that meet the needs of the most extreme cases, which can benefit everyone else as well. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/solve-for-one-extend-to-many-through-a-persona-spectrum


NEW QUESTION # 64
A Cloud Kicks (CK) strategy designer is leading a project to create a new customer experience with digital and environmental touchpoints. The stakeholders want to understand how the designer is proposing CK will deliver the experience. which tool should they use to explore the collaboration, structure, and processes that will be required?

Answer: A

Explanation:
The best tool to explore the collaboration, structure, and processes that will be required to deliver a new customer experience with digital and environmental touchpoints is a service blueprint, as this helps illustrate how different actors, touchpoints, channels, activities, and resources interact and support each other in delivering the service. A journey map or an empathy map may not be able to capture the backstage aspects of service delivery.


NEW QUESTION # 65
Cloud Kicks would like to use a business model canvas to evaluate the desirability, viability, and feasibility of a new service and identify a business model that will justify pursuing the idea. Which part of the business model canvas represents desirability?

Answer: B

Explanation:
The Value Proposition directly reflects Desirability-the explicit core customer value delivered. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. A value proposition explains the meaningful benefit the offering creates for the intended audience. It is central to desirability and go-to-market thinking because the business must be able to state clearly why customers should care before investing heavily in execution. Here, Value proposition is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Key activities focuses attention elsewhere, while Customer segments addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: Salesforce Designer Quick Look


NEW QUESTION # 66
A financial technology company develops an app for wealth management firms and receives initial success upon launch. Which metric should be used to measure the longevity of the product and long- term growth potential?

Answer: A

Explanation:
Customer retention rate reflects sustainable long-term usage, product-market fit, and recurring business value.
In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. Retention measures whether customers continue receiving enough value to stay engaged over time. Downloads and one-time sales can show acquisition or launch momentum, but they can remain high even when customers quickly abandon the product, making retention a stronger signal of longevity. Here, Customer retention rate is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Annual app downloads focuses attention elsewhere, while App sales over time addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Value Design
Official Salesforce Reference: Platform Strategy Designer Certification Prep - Value Design


NEW QUESTION # 67
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