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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Case Management | 25% | - Case assignment rules - Service Cloud for public sector - Case management configuration |
| Topic 2: Public Sector Solutions Overview | 10% | - Public sector industry trends - Government Cloud overview |
| Topic 3: Compliance and Security | 15% | - Security settings - FedRAMP compliance - Audit trail |
| Topic 4: Grant Management | 20% | - Funding tracking - Grant lifecycle management - Reporting requirements |
| Topic 5: Constituent Engagement | 20% | - Experience Builder - Community Cloud - Portal configuration |
| Topic 6: Analytics and Reporting | 10% | - Reports and dashboards - Custom report types |
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NEW QUESTION # 42
A Consultant supports the City of Snaxboro in setting up a new Licensing & Permitting system. The City is already using Public Sector Solutions for Emergency Response Management capabilities and is planning to use the Licensing & Permitting capabilities available in the same Salesforce instance.
Which of the following configurations directly impacts the City's Salesforce licensing cost?
Answer: C
Explanation:
Configuring more than ten different OmniScript Application forms and making them available on an Experience Site for external users to apply is a configuration that directly impacts the City's Salesforce licensing cost. OmniScript Application forms are guided digital forms that can be used to capture data from external users, such as license or permit applicants. Experience Site is a digital experience site that can be used to communicate with external users and provide access to Salesforce data and functionality. Configuring more than ten different OmniScript Application forms and making them available on an Experience Site requires Customer Community Plus licenses, which are based on user counts and have higher costs than Customer Community licenses, which are based on logins or page views. Reference: https://help.salesforce.
com/s/articleView?id=sf.networks_license_types.htm&type=5
NEW QUESTION # 43
A government agency using Public Sector Solutions often has to perform onsite visits for compliance inspections. Various internal teams across the government agency need to have visibility into and collaborate on inspections. Which Public Sector Solutions feature should be used to automate inspection tasks works and drive internal collaboration?
Answer: B
Explanation:
Action Plans. This answer fits because the requirement is about the specific platform mechanism named in the option, not a nearby workaround.
The Core Concept Explained: Action Plans standardize repeatable work. They package tasks, dependencies, due dates, and document checklist requirements so staff do not rely on memory or one-off manual steps.
Step-by-Step Technical Analysis: Start by defining the target object that owns the operational work. Build or select the Action Plan Template, add the required tasks or Document Checklist Items, publish the template, and then automate or guide its association to the live record. Test that owners, due dates, dependencies, and applicant-facing upload prompts behave correctly. Use Action Plans to create repeatable inspection task sets from templates.
Why the Incorrect Options Are Wrong: A may look related, but it does not place the logic in the correct declarative Public Sector or OmniStudio configuration layer. C may look related, but it does not place the logic in the correct declarative Public Sector or OmniStudio configuration layer. D may look related, but it does not place the logic in the correct declarative Public Sector or OmniStudio configuration layer.
NEW QUESTION # 44
A government agency is responsible for providing licenses to various sporting events. To acquire the license, individuals need to pay the required fees. The System Administrator for Public Sector Solution main responsibility is to automatically map and set the fees for each application to ensure the correct fees are mapped.
Which Business Rules Engine tool is used here?
Answer: C
Explanation:
Decision Matrices are Business Rules Engine tools that are used to automatically map and set the fees for each application. A Decision Matrix can evaluate answers based on rules and conditions and provide a decision outcome and explanation. For example, a Decision Matrix can determine the fee amount based on the type of license, the city & county location, the volume of current business, and the size of the building. Reference: https://help.salesforce.com/s/articleView?id=psc_admin_setup_decision_matrix.htm&type=5&language=en_US
NEW QUESTION # 45
Which three work.com managed packages/features can be installed as part of the Employee Experience for Public Sector?
Answer: A,B,E
Explanation:
In the context of Salesforce's Work.com solutions tailored for Public Sector and focusing on Employee Experience, the relevant managed packages/features to be installed include:
* HR Service Center (Option B),which offers a centralized platform for managing all HR-related inquiries and processes, enhancing employee access to HR services and information.
* Employee Workspace (Option C),which provides employees with a personalized and engaging workspace where they can access tools, communications, and resources necessary for their daily operations and collaboration needs within the public sector.
* Employee Concierge (Option E),which serves as a comprehensive resource for employees to find information, access services, and get questions answered, effectively acting as a digital HR assistant.
Workplace Strategy Planner (Option A) and Workplace Command Center (Option D) are also parts of the broader Work.com capabilities but are not specifically part of the Employee Experience package for Public Sector. They are more aligned with workplace readiness and response rather than daily employee engagement and services.
NEW QUESTION # 46
A public sector organization (PSO) is implementing Public Sector Solutions. As part of this implementation, the PSO is deploying a new site to provide constituents with information about the service they provide. Constituents will be able to register and log into this new site to access some features as well. The PSO needs to ensure that constituents are unable to see each other by default for all sites that they configure.
What can the Technical Consultant configure to meet this requirement for the PSO?
Answer: D
Explanation:
In Salesforce Public Sector Solutions, to ensure that constituents (external users) cannot see each other by default on the new site, the sharing settings must be appropriately configured. Specifically, the 'Site User Visibility' setting is designed to control whether users can see each other within the site. Here's how to configure it:
Navigate to Sharing Settings:
Go to Setup > Security > Sharing Settings.
Uncheck Site User Visibility:
Locate the 'Site User Visibility' checkbox within the sharing settings.
Uncheck this box. This setting ensures that site users (constituents) cannot see each other's profiles and details by default.
By unchecking the 'Site User Visibility' checkbox, the PSO ensures that user records are private and not visible to other users on the site. This is a critical setting for maintaining privacy and security for constituents interacting with the PSO's site.
Reference:
Salesforce Help: Sharing Settings
Salesforce Public Sector Solutions Documentation
NEW QUESTION # 47
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