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SAP C_C4HCX Exam Syllabus Topics:

Section	Weight	Objectives
Intelligent Enterprise and Innovation	10%	- Emerging technologies and roadmap - AI and automation in CX solutions
SAP Customer Experience Portfolio Overview	20%	- SAP Service Cloud - SAP Marketing Cloud / Emarsys - SAP Commerce Cloud - SAP Customer Data Cloud - SAP Sales Cloud
Customer Data and Governance	15%	- Compliance and data privacy - Data analytics and insights - Customer data management and identity
Project Delivery and Implementation	15%	- Solution deployment and operations - Performance and scalability - Implementation lifecycle and planning
Solution Architecture Fundamentals	15%	- Customer Experience strategy and design - Architecture principles and methodologies
Integration and Extensibility	25%	- Extensibility options and best practices - SAP Integration Suite - SAP Business Technology Platform (BTP) integration - Data flow and system connectivity

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q70-Q75):

NEW QUESTION # 70
Which tools could you use in SAP Emarsys Customer Engagement to show different content to female and male contacts in a single email campaign?
Note: There are 3 correct answers to this question.

A. Block targeting
B. Emarsys Scripting Language
C. Manage optional content
D. Personalization rules
E. Predict recommendation settings

Answer: B,C,D

NEW QUESTION # 71
In SAP Customer Data Platform, what are the two main options for passing the purpose of processing incoming customer data, and how are they fundamentally different?
Note: There are 2 correct answers to this question.

A. Dynamic: The processing purpose is part of the incoming event's data model sent from the source application and mapped to the data privacy processing purpose section.
B. Manual: The processing purpose is manually added to the customer profile by an administrator.
C. Predictive: The processing purpose is guessed, based on historical data patterns and inferred from past events.
D. Static: The processing purpose is an implicit and predefined legal reason and is inferred from the event type whenever ingested.

Answer: A,D

NEW QUESTION # 72
Which of the following best describes Tactics in SAP Emarsys Customer Engagement?

A. Tactics are spend management marketing plans.
B. Tactics are pre-built automation programs designed to achieve a specific goal.
C. Tactics are predefined segmentation rules.
D. Tactics are KPIs available in Smart Insight dashboards.

Answer: B

NEW QUESTION # 73
How can Service Agents take action to improve the reaction times of a case in SAP Service Cloud?
Note: There are 2 correct answers to this question.

A. They can assign a different team to the case.
B. They can modify the Resolution Due On field.
C. They can change the service level determination rules.
D. They can escalate the case.

Answer: A,D

NEW QUESTION # 74
What are some of the Generative Al features available in SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Lead Booster
B. Email Draft Recommender
C. Call Lists Generator
D. Account Synopsis
E. Lead Scoring

Answer: A,B,D

NEW QUESTION # 75
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