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| Section | Weight | Objectives |
|---|---|---|
| Configuration | 15% | - CMDB architecture and data model
|
| CSDM Fundamentals | 20% | - Common Service Data Model framework
|
| Govern | 35% | - Data governance and lifecycle management
|
| Insight | 11% | - Reporting and visualization
|
| Ingest | 19% | - Data ingestion and integration
|
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NEW QUESTION # 133
A ServiceNow Administrator needs to create multiple new classes in the CMDB but wants to follow ServiceNow best practices for naming CMDB tables to prevent technical debt.
What is the starting prefix for all custom CMDB tables?
Answer: A
Explanation:
Custom CMDB class tables should begin with u_cmdb_ci . The u_ portion identifies a customer-created table, while cmdb_ci preserves the standard CMDB naming convention and clearly indicates that the table extends the Configuration Item hierarchy.
For example, appropriate custom class names may resemble u_cmdb_ci_custom_router or u_cmdb_ci_special_switch. The uploaded guide uses these exact naming patterns when discussing custom- class consolidation and the technical debt created by unnecessary custom classes.
Using only cmdb_ci would incorrectly suggest an out-of-box ServiceNow table. Prefixes such as u_ci_cmdb and ci_cmdb do not follow the standard hierarchy convention. Before creating any custom class, the administrator should still verify that a suitable supported class is not already available through the CMDB CI Class Models application.
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NEW QUESTION # 134
A company has recently acquired another company and wants to unify the applications deployed across both organizations in ServiceNow.
Which CSDM record type will help achieve this?
Answer: C
Explanation:
A Business Application represents a logical application from a portfolio, ownership, investment, risk, and lifecycle perspective. Following an acquisition, Business Application records allow the combined organization to compare overlapping applications, identify redundant functionality, establish authoritative application ownership, and decide which applications should be retained, consolidated, migrated, replaced, or retired.
An Application Service represents a deployed and operational instance of an application, such as a production or development service. The Application class represents executable software components running on infrastructure, while Incident is a process record and not part of application portfolio modelling.
Business Applications belong to the CSDM Design and Planning domain and support application portfolio management and rationalization. Therefore, they are the appropriate records for unifying and evaluating the applications inherited through the acquisition.
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NEW QUESTION # 135
Drag and drop the CMDB Health Dashboard metric to the correct description.
Answer:
Explanation:
Explanation:
The CMDB Health Dashboard organizes data quality into practical, action-oriented metrics:
Audits validate correctness by comparing CI values against defined expectations (rules, policies, certifications).
Duplicate CIs represent redundant records and should be reduced to improve trust and reporting accuracy.
Orphan CIs lack required relationships or key context, limiting impact analysis and service visibility.
Recommended fields are not mandatory but add diagnostic value during incidents and problem investigations.
Required fields are enforced by the platform and closely tied to Identification & Reconciliation remediation.
Stale CIs signal aging data that no longer reflects the current environment.
This mapping aligns with CMDB Data Foundations best practices and how the Health Dashboard is designed to guide prioritization and remediation.
NEW QUESTION # 136
A CMDB Administrator has installed a Service Graph Connector (SGC) and then made customizations to the mappings.
Which is a consequence of this action?
Answer: C
Explanation:
The correct answer is C. Service Graph Connectors are ServiceNow-supported integrations when used as delivered or configured within supported boundaries. When an administrator customizes the mappings, the implementation moves away from the supported out-of-box connector behavior. This creates upgrade and support implications because ServiceNow cannot guarantee that customized mappings will remain compatible with future connector updates. The customer becomes responsible for validating, maintaining, and troubleshooting those customizations. Option A is not the primary consequence because customized fields are not simply protected by a special CMDB tag. Option B is incorrect because custom mapping does not automatically block connector execution pending approval. The key risk is supportability and technical debt, making C the correct answer.
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NEW QUESTION # 137
Drag and drop theCMDB Health Dashboard metricto the correctdescription.
Answer:
Explanation:
Explanation:
TheCMDB Health Dashboardorganizes data quality into practical, action-oriented metrics:
Auditsvalidate correctness by comparing CI values against defined expectations (rules, policies, certifications).
Duplicate CIsrepresent redundant records and should be reduced to improve trust and reporting accuracy.
Orphan CIslack required relationships or key context, limiting impact analysis and service visibility.
Recommended fieldsare not mandatory but add diagnostic value during incidents and problem investigations.
Required fieldsare enforced by the platform and closely tied to Identification & Reconciliation remediation.
Stale CIssignal aging data that no longer reflects the current environment.
This mapping aligns withCMDB Data Foundationsbest practices and how the Health Dashboard is designed to guide prioritization and remediation.
NEW QUESTION # 138
......
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