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| Section | Objectives |
|---|---|
| Mobile and Field Enablement | - Mobile app usage for field reps - Offline capabilities and sync behavior |
| Trade Promotion and Retail Strategy | - Retail execution planning - Trade promotion management concepts |
| Consumer Goods Cloud Fundamentals | - Core concepts of Consumer Goods Cloud - Business value and use cases |
| Retail Execution | - Route planning and field service processes - Store visits and in-store activities |
| Analytics and Reporting | - Retail execution KPIs - Dashboards and performance tracking |
| Data Model and Configuration | - Consumer Goods Cloud data model basics - Account, retail store, and visit setup |
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NEW QUESTION # 53
Sales Reps in the field are reporting that no surveys are available when they try to complete a visit survey on their mobile devices. What are two explanations for this?
Answer: A,E
Explanation:
Two explanations for why no surveys are available when field reps try to complete a visit survey on their mobile devices are:
* The Salesforce admin has not created and activated a Salesforce survey. A Salesforce survey is a questionnaire that can be sent to customers or contacts to collect feedback. The admin needs to create and activate a survey before it can be used in an in-store survey task.
* A related survey invitation has not been generated. A survey invitation is an object that represents an invitation to take a survey. A survey invitation needs to be generated and associated with the visit, the retail store, or the store primary contact before it can be displayed in an in-store survey task. Verified References: [Salesforce Consumer Goods Cloud Implementation Guide], page 27.
NEW QUESTION # 54
Northern Trail Outfitters (NTO) is expanding quickly and wants to improve their reps productivity. Business leadership has expressed their desire to leverage Salesforce Einstein Vision to accomplish this. What are the three recommended steps for setting up Einstein Vision with Consumer Goods Cloud for automatic detection of products on the shelf?
Answer: A,C,E
Explanation:
To set up Einstein Vision with Consumer Goods Cloud for automatic detection of products on the shelf, the following steps are recommended:
Enable Einstein Object Detection, which is a feature that allows you to detect and count multiple objects within an image.
Upload the training pictures as attachments to the planogram for Einstein Object Detection to work. A planogram is a visual representation of how products should be arranged on a shelf. The training pictures should show the actual shelf images with the products labeled and annotated.
Train Einstein Vision Models with marketing images of products to yield optimal results. Marketing images are high-quality images that show the product details clearly and consistently. Training with marketing images can improve the accuracy and performance of the object detection models. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 23-24.
NEW QUESTION # 55
When creating a new page for the Consumer Goods Cloud mobile application, what components are available to be added?
Answer: D
Explanation:
Salesforce Lightning pages can combine standard platform components with components specifically provided for Consumer Goods Retail Execution. The applicable combination is Quip Documents, Einstein Predictions, and Custom Object Task List.
The Quip Document component allows administrators to embed collaborative Quip documents directly on Salesforce record pages. Users can create, view, and edit supporting documents without leaving Salesforce.
The component is configured through Lightning App Builder and can use either individual documents or reusable templates.
The Einstein Predictions component displays deployed Einstein Discovery predictions and recommendations on standard or custom-object record pages. Administrators add the component using Lightning App Builder and select the applicable deployed prediction model.
For Retail Execution, Salesforce provides Custom Object Task List as one of the standard Consumer Goods mobile components. It is scoped to Assessment Task and can be incorporated into customized mobile pages together with other Consumer Goods components such as Inventory Check, Promotion List, Planogram List, and In-Store Products.
The other option sets contain capabilities that are not identified as corresponding Lightning page components for this configuration.
Study Guide Topics:Platform - > Consumer Goods Mobile App - > Lightning App Builder - > Quip - > Einstein Predictions - > Custom Object Task List
NEW QUESTION # 56
How can an Account Manager visualize store visits in their territory for the day by their current status?
Answer: B
Explanation:
To visualize store visits in their territory for the day by their current status, an Account Manager can create a map layer using visits as the base object and color code the markers by status. A map layer is a visual representation of data on a map that can be filtered and customized. A visit is an object that represents a scheduled or unscheduled interaction between a field rep and a retail store. The status of a visit indicates whether it is planned, in progress, completed, or canceled. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 34.
NEW QUESTION # 57
A Field Sales Manager is trying to determine which stores have a decline in Retail Execution KPIs and therefore need attention. Which Tableau CRM for Consumer Goods Cloud dashboard can provide the required data?
Answer: A
Explanation:
The Store Performance Dashboard is designed for sales managers who need to evaluate store-level Retail Execution performance and identify locations requiring intervention. It provides consolidated analysis of store KPIs, compliance trends, visits, and business performance rather than limiting the analysis to one representative, product, or individual visit.
Salesforce describes the Store Performance dashboard as answering two fundamental questions: how stores are performing based on Retail Execution KPIs and which stores need attention. It also provides correlation analysis showing how Retail Execution KPIs affect store performance and how store visits influence compliance and revenue.
The underlying metrics include Average Store Compliance and changes in compliance over the selected comparison period. Salesforce calculates these measurements from Retail Visit KPI records, allowing managers to identify stores whose compliance is deteriorating relative to an earlier period. Metrics such as facing compliance, price compliance, share-of-shelf compliance, inventory compliance, and out-of-stock compliance can contribute to the analysis.
Consequently, the Store Performance Dashboard provides the appropriate management-level view for locating stores with declining Retail Execution KPI performance.
Study Guide Topics:Analytics - > Store Performance - > Retail Execution KPIs - > Compliance Trends - > Stores Needing Attention
NEW QUESTION # 58
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