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| Section | Objectives |
|---|---|
| Topic 1: Discovery and Integration | - ServiceNow Discovery basics
|
| Topic 2: CMDB (Configuration Management Database) | - CMDB health and data quality
|
| Topic 3: Common Service Data Model (CSDM) | - Service modeling and mapping
|
| Topic 4: Data Foundations and Governance | - Data quality management
|
| Topic 5: Service Management Data Model Usage | - Operational use of CMDB and CSDM
|
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질문 # 69
Drag and drop the CMDB Health Dashboard metric to the correct description.
정답：
설명：
Explanation:
The CMDB Health Dashboard organizes data quality into practical, action-oriented metrics:
Audits validate correctness by comparing CI values against defined expectations (rules, policies, certifications).
Duplicate CIs represent redundant records and should be reduced to improve trust and reporting accuracy.
Orphan CIs lack required relationships or key context, limiting impact analysis and service visibility.
Recommended fields are not mandatory but add diagnostic value during incidents and problem investigations.
Required fields are enforced by the platform and closely tied to Identification & Reconciliation remediation.
Stale CIs signal aging data that no longer reflects the current environment.
This mapping aligns with CMDB Data Foundations best practices and how the Health Dashboard is designed to guide prioritization and remediation.
질문 # 70
A CMDB Administrator has been tasked with improving CMDB health and aligning the organization's CMDB with ServiceNow best practices.
How does the CMDB Data Foundations Dashboard Playbook help in this situation?
정답：C
설명：
The CMDB Data Foundations Dashboard identifies implementation risks and data-quality deficiencies, while its associated playbooks provide structured remediation guidance. The playbooks lead the administrator through a repeatable sequence for understanding the problem, identifying affected records and data sources, correcting existing data, and introducing governance controls to prevent recurrence.
The dashboard does not automatically install or configure third-party integrations. Those integrations are handled through capabilities such as Service Graph Connectors, IntegrationHub ETL, and Discovery. It also does not replace the CMDB Health Dashboard. CMDB Health calculates and reports metrics such as completeness, correctness, compliance, duplicates, orphaned CIs, and stale CIs. The Data Foundations Dashboard complements those health capabilities by focusing on foundational readiness and guided improvement.
Therefore, the defining benefit of the playbook is its step-by-step approach to improving CMDB data quality and alignment with recommended practices.
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질문 # 71
The CMDB Configuration Manager is using theCI Class Managerto define group ownership of CI classes and needs to leverage the ownership value specified in the CI Class Manager.
When creating aCMDB Data Manager policy, whichgroup reference fieldshould be set?
정답：D
설명：
In ServiceNow CMDB governance, theCI Class Managerallows administrators to assignownership and accountabilityat the class level. This ownership is used by governance tools-especiallyCMDB Data Manager-to automatically determinewho receives tasks and actionsrelated to data lifecycle management.
The group reference field that aligns with class ownership and is consumed byCMDB Data Manager policiesis theManaged By Group. This field represents the team responsible for thetechnical stewardship and lifecycle managementof CIs within that class.
When CMDB Data Manager executes policies such as retention, archival, or cleanup, it uses theManaged By Groupto assign tasks to the appropriate data owners. This ensures governance actions are routed to the correct accountable team without manual intervention.
Approval Group, Support Group, and Change Group serve different purposes. Approval Group is used for workflow approvals, Support Group is used for operational ticket routing, and Change Group supports Change Management governance. None of these reflectdata ownership at the class level.
Therefore, to leverage CI class ownership defined in the CI Class Manager within CMDB Data Manager policies, the correct field isManaged By Group, makingOption Bthe verified answer.
질문 # 72
Which default user groups are available when setting up a CMDB Data Manager policy and specifying the task assignment with the Assignment type set to "User Group Field"? (Choose 2 options)
정답：B,D
설명：
In ServiceNow Data Foundations, specifically within CMDB Data Manager, policies are used to enforce data quality, completeness, and governance across configuration items (CIs). When defining a Data Manager policy, administrators can configure task creation for non-compliant records and specify how those tasks are assigned. One key configuration is the Assignment type, where "User Group Field" allows assignment to a group dynamically based on a group reference field on the CI record.
Out of the box, ServiceNow provides two default and universally available group reference fields for this purpose:
* Assignment Group
* Managed By Group
These two fields are considered core CMDB governance fields and are consistently available across most CI classes. They align directly with ITIL 4 Service Configuration Management and CSDM accountability models, ensuring that remediation tasks are routed to teams responsible for operational ownership or technical management of the CI.
Assignment Group
This is the most commonly used operational field in ServiceNow. It represents the team responsible for working on tasks related to the CI and is fully supported by CMDB Data Manager for automated task assignment.
Managed By Group
This field represents the group accountable for managing the CI throughout its lifecycle. It is a standard CMDB field and is explicitly supported by Data Manager policies for governance-driven task routing.
질문 # 73
A Configuration Manager needs to ensure that each device in the CMDB has a unique serial number to reduce the risk of creating duplicate CIs.
Which management tool is used to identify CIs that do not have serial numbers?
정답：D
설명：
The CMDB Data Foundations Dashboard identifies foundational CMDB data-quality deficiencies, including hardware CIs that lack important identification attributes such as serial numbers. A missing serial number is particularly serious because serial number is commonly included in Hardware identification rules.
Without it, Discovery and external integrations may fail to match an incoming device to its existing record, resulting in duplicate CIs.
The dashboard exposes the affected population and provides remediation playbooks that help administrators analyse the responsible data sources, correct existing records, and establish controls to ensure that serial numbers continue to be populated.
CI Class Manager is used to configure class structures and identification rules, but it is not the dashboard used to locate the full population of affected CIs. CMDB Data Manager governs lifecycle policies, while the CSDM dashboard focuses on service-model alignment.
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질문 # 74
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