EX-Con-101 Latest Dumps: Salesforce Certified Experience Cloud Consultant & EX-Con-101 Dumps Torrent & EX-Con-101 Practice Questions

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Salesforce EX-Con-101 Exam Syllabus Topics:

SectionObjectives
Collaboration and Engagement- Chatter and community engagement features
- Case management in Experience Cloud
Analytics and Optimization- Experience Cloud reporting and dashboards
- Adoption and performance metrics
Experience Cloud Fundamentals- Experience Cloud licensing and capabilities
- Use cases and business value of Experience Cloud
Security and Access- Profiles, permission sets, and roles in Experience Cloud
- User authentication and login methods
- Sharing models and data visibility
Experience Personalization- Audience targeting and segmentation
- Salesforce CMS integration
- Content personalization strategies
Experience Site Configuration- Navigation and structure configuration
- Site creation and setup
- Templates and branding

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Salesforce Certified Experience Cloud Consultant Sample Questions (Q109-Q114):

NEW QUESTION # 109
Bloomington Caregivers (BC) wants to share Covid-19 related information with all site visitors, including unauthenticated users.
Which three things should BC in mind about unauthenticated or guestuser access?
Choose 3 answers

Answer: A,B,C

Explanation:
Three things that BC should keep in mind about unauthenticated or guest user access are A, B, and D.
Unauthenticated or guest useraccess is a feature that allows users to access your Experience Cloud site without logging in or registering. Unauthenticated or guest users have limited access and visibility to data in your Salesforce org, and they have some restrictions, such as:
* Guestuser external organization-wide defaults are always set to Private. This means that guest users cannot access any records that are owned by external users (such as Customer Community or Partner Community users) unless they are explicitly shared with them.
* Guest user can't access records via manual sharing. This means that guest users cannot access any records that are shared with them by using the Sharing button on the record detail page.
* Guest user can't be members of public groups or queues. This means that guest users cannot access any records that are shared with them by using public groups or queues as criteria.


NEW QUESTION # 110
Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered.
Which functionality would allow questions to get internal visibility?

Answer: D

Explanation:
This functionality allows UMS to create a case from aquestion that has not received a response or has received an unsatisfactory response. UMS can enable this functionality from Experience Builder settings and specify the criteria for escalating a question, such as the number of days without a reply or the number of downvotes. UMS can also assign a queue or an owner for the escalated cases and notify them by email.


NEW QUESTION # 111
An Experience site is built inan Unlimited org. Some of the pages within the site are exposed to guest users.
How many page views are allowed per month?

Answer: D

Explanation:
The page view limit for an Experience site depends on the orgedition and the license type of the site users. For an Unlimited org, the page view limit is 5 million per month for guest users, and unlimited for authenticated users. A page view is counted when a user requests a page that is served by the site.


NEW QUESTION # 112
Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience site?

Answer: A

Explanation:
To capture information upfront on the Experience site, the administrator should create a pre-chat form to fill out before initiating Chat. A pre-chat form is a form that appears before a chat session starts and asks customers to provide some information, such as their name, email, phone number, or issue description. This helps agents to identify the customer and prepare for the chat session.


NEW QUESTION # 113
Ursa Major Solar would like its Experience Cloud site's guest users to benefit from the suggestions that come from autocomplete on search terms.
How should the administrator configure this?

Answer: B

Explanation:
To enable autocomplete for guest users, the administrator should use theSearch component property editor, open the Autocomplete section, and click desired objects to appear in autocomplete. Select "publicly available". Autocomplete is a feature that suggests search terms based on what users type in the search box.
The Search component property editor is a tool that allows you to customize the settings and behavior of the Search component on your Experience Cloud site. By selecting "publicly available", you can make autocomplete suggestions visible to guest users who are not logged in.


NEW QUESTION # 114
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