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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Sales and Marketing Applications	12%	- Marketing Features 1. Campaign Management 2. Campaign Influence - Sales Productivity 1. Opportunities 2. Leads 3. Accounts and Contacts
Topic 2: Productivity and Collaboration	7%	- Collaboration Tools 1. Calendar Management 2. Activities 3. Chatter
Topic 3: Object Manager and Lightning App Builder	20%	- Page Customization 1. Dynamic Forms 2. Lightning Record Pages - Object Customization 1. Record Types 2. Fields and Relationships 3. Custom Objects
Topic 4: Configuration and Setup	20%	- Company Settings 1. Fiscal Year Configuration 2. Business Hours and Holidays 3. Organization Settings - User Interface Configuration 1. Lightning Experience Settings 2. App Customization
Topic 5: Service and Support Applications	11%	- Customer Support 1. Case Management 2. Entitlements 3. Knowledge
Topic 6: Data and Analytics Management	14%	- Analytics 1. Reports 2. Dashboards - Data Management 1. Duplicate Management 2. Data Quality 3. Import and Export Data
Topic 7: Workflow and Process Automation	16%	- Automation Tools 1. Business Process Automation 2. Flow Builder 3. Approval Processes

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Salesforce Certified Administrator Sample Questions (Q176-Q181):

NEW QUESTION # 176
Sales Users at Cloud Kicks are requesting that the data in the industry field on the Account object displays on the Opportunity page layout.
Which type of the field should an administrator create to accomplish this?

A. Cross Object Formula Field
B. Custom Account Field
C. Master detail relationship Field
D. Standard Account Field.

Answer: A

Explanation:
Explanation
A cross object formula field is a type of formula field that references fields from related objects using relationships such as lookup or master-detail. It can be used to display data from one object on another object without creating another relationship or copying data. A cross object formula field can be created on opportunity object to display data from industry field on account object using account ID lookup relationship.
A custom account field, a standard account field, or a master-detail relationship field are not types of fields that can display data from industry field on account object on opportunity page layout; they either do not exist or do not reference related objects. References:
https://help.salesforce.com/s/articleView?id=sf.cross_object_formulas.htm&type=5

NEW QUESTION # 177
The administrator at cloud kicks is trying to debug a screen flow that create contacts. One of the variables in the flow is missing on the debug screen.
What couldcause this issue?

A. The available for input checkbox was unchecked.
B. The flow is an inactive version
C. The field type is unsupported by debugging.
D. The available for output checkbox was unchecked.

Answer: A

Explanation:
Explanation
To debug a screen flow that createscontacts, one of the possible causes for a variable missing on the debug screen is that the available for input checkbox was unchecked for that variable. This means that variable cannot be set by external sources such as debug inputs or URL parameters. Tofix this issue, check this checkbox for any variable that needs to be set externally. The flow version or field type does not affect variable availability for input. The available for output checkbox only affects whether variables can be passed out of flows or subflows. References:
https://help.salesforce.com/s/articleView?id=sf.flow_ref_variables.htm&type=5https://help.salesforce.com/s/arti

NEW QUESTION # 178
An administrator is planning to use Data Loader to mass import new records to a custom object from a new API.
What will the administrator need to do to use the Data Loader?

A. Reset their password and their security token.
B. Append their security token at the end of their password to login.
C. Add a permission set that allows them to import data.
D. Use the Data Import Tool to mass import custom object records.

Answer: B

Explanation:
Explanation
To use Data Loader to mass import new records to a custom object from a new API, the administrator will need to append their security token at the end of their password to login. The security token is an alphanumeric code that is required for API access when logging in from an IP address that is not trusted by Salesforce. The security token can be obtained from the user's personal settings or by resetting it via email. Adding a permission set, resetting the password and the security token, or using the Data Import Tool are not necessary for using Data Loader. References:
https://help.salesforce.com/s/articleView?id=sf.data_loader.htm&type=5https://help.salesforce.com/s/articleView

NEW QUESTION # 179
The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quartersso they can set goals and benchmark how reps are performing.
Which two features should the administrator configure?
Choose 2 answers

A. Opportunity Stages
B. Opportunity List View
C. Forecasting
D. Sales Quotes

Answer: A,C

Explanation:
Explanation
Forecasting is a feature that allows you to predict and plan the sales cycle from pipeline to closed sales, and manage sales expectations throughout your organization. Opportunity stages are the steps that an opportunity goes through as it moves from creation to close, and they determine the probability and forecast category of the opportunity. References:
https://help.salesforce.com/s/articleView?id=sf.forecasting3_overview.htm&type=5https://help.salesforce.com/s

NEW QUESTION # 180
Aw computing wants to prevent user from updating the Account Annual Revenue field to be a negative value or an amount more than $100 billion.
How should an administrator accomplish this request?

A. Create a validation rule that displays an error if Account revenue is below 0 or greater than 100 billion.
B. Enable the Account Revenue limits in setup, with 0 as minimum and 100 billion as maximum
C. Make the Account Revenue field required on the page layout.
D. Build a scheduled report displaying Accountwith Account revenue that is negative or greater than 100 billion.

Answer: A

Explanation:
Explanation
A validation rule is a tool that allows administrators to enforce data quality and integrity by preventing users from saving records that do not meet certain criteria or conditions. For example, a validation rule can display an error message if a user enters an invalid value in afield. In this case, the administrator can create a validation rule on the account object that displays an error if the account annual revenue field is below 0 or greater than 100 billion.
References:https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm&type=5

NEW QUESTION # 181
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