Exam Sample Apple-Device-Support Questions - Apple-Device-Support Authorized Certification

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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 2
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 3
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 4
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 5
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 6
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 7
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 8
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 9
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 10
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.

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Apple Device Support Exam Sample Questions (Q198-Q203):

NEW QUESTION # 198
Which App Store app should you use to reset your Apple ID password when you use a friend's or family member's iPhone or iPad?

Answer: B

Explanation:
Apple Support is a free app that helps you access personalized solutions for all of your Apple products and services, including AppleCare+ plans. You can also talk to a real person, book a reservation, find a nearby store, and manage your subscriptions. One of the features of the app is to reset your Apple ID password with the Apple Support app on a borrowed device. If you don't have an Apple device but have access to your trusted phone number, you can borrow an Apple device from a friend or family member, or use one at an Apple Store. You can open the Apple Support app on the borrowed device, scroll down to Support Tools, tap Reset Password, tap "A different Apple ID", enter your Apple ID, and follow the onscreen instructions to reset your password. Any information that you enter will not be stored on the device. References:
* Apple Support on the App Store
* If you forgot your Apple ID password - Apple Support


NEW QUESTION # 199
Match the Apple Configurator actions on the left to the descriptions on the right by dragging the responses to the correct target areas. Responses may be used once, more than once, or not at all.

Answer:

Explanation:

Explanation
A screenshot of a computer Description automatically generated

A close up of a text Description automatically generated


NEW QUESTION # 200
A user finds several Recovered Files folders in the Trash. What should you advise the user to do?

Answer: A

Explanation:
Recovered Files folders appear in Trash after a crash or improper shutdown, containing temporary files. Users should check for useful data (e.g., unsaved work) and then empty Trash to free space.
* Option A: Not malware-related.
* Option C: Preference files aren't involved.
* Option D: Immediate deletion risks data loss.
* Option B: Correct-safe and practical.References: Apple Support - "If files appear in Trash" (support.
apple.com/HT202121).


NEW QUESTION # 201
Select Four.
Which iPads is the Apple Pencil 1st gen compatible with?

Answer: B,D,E,F


NEW QUESTION # 202
Select the setting in the sidebar that you should you use to copy the password of a known Wi-Fi network.

Answer:

Explanation:

Explanation
Click Network in the sidebar, then click Wi-Fi on the right. Scroll down and click Advanced to open the list of known networks. Click the More button. next to the network name, then choose Copy Password.


NEW QUESTION # 203
......

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