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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: High-Velocity IT Concepts and Digital Enterprise	25%	- Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Core terms: High-velocity IT, digital organization, digital transformation, digital technology
Topic 2: Enabling Valuable Investments	15%	- Prioritization and value assessment practices - Strategic alignment, portfolio management, business case development
Topic 3: Enabling Fast Development	15%	- Automation, cloud-native practices, and rapid deployment - Agile, DevOps, and continuous integration/delivery practices
Topic 4: Enabling Co-Created Value	8%	- Relationship management, service design, service desk practices
Topic 5: Enabling Resilient Operations	10%	- Problem management, service continuity, infrastructure and platform management - Capacity and performance management, monitoring and event management
Topic 6: Enabling Assured Conformance	7%	- Information security management, risk management, compliance
Topic 7: Guiding Principles and Foundational Concepts for Velocity	20%	- Ethics, safety culture, lean culture, Toyota Kata - Service-dominant logic, design thinking, complexity thinking - Lean, agile, resilient, and continuous principles

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最新的 Peoplecert ITIL ITIL-4-HVIT 免費考試真題 (Q101-Q106):

問題 #101
An online retail provider wants to detect service degradation before customers begin complaining.
The organization wants automated alerts based on response time, transaction failure rates, and unusual traffic patterns.
Which practice would MOST directly support this need?

A. Service continuity management
B. Relationship management
C. Monitoring and event management
D. Supplier management

答案：C

解題說明：
The requirement is for telemetry, threshold-based alerting, pattern recognition, and operational visibility. These are exactly the kinds of capabilities supported by monitoring and event management.

問題 #102
How can a service provider BEST improve its use of the 'capacity and performance management' practice to achieve more 'resilient operations'?

A. By managing knowledge about live products and services
B. By providing a common approach for investigating the causes of incident
C. By assessing improvement opportunities to reduce technical debt
D. By providing warranty requirements to the software development team

答案：C

解題說明：
The capacity and performance management practice can best improve resilient operations by assessing improvement opportunities to reduce technical debt, which minimizes performance risks, prevents failures, and strengthens overall system stability.

問題 #103
A service provider has engaged with a new service consumer who requires a mobile app to be developed so that they can exploit new markets. The service provider has appointed product owners to ensure that investments in new digital products are property justified.
How can the 'relationship management' practice help the product owners to achieve this objective?

A. By identifying and involving the service consumer stakeholders in establishing priorities for the mobile app
B. By assessing and comparing investment proposals for the services that the organization offers to its consumers
C. By ensuring that the deployment of infrastructure components is not delayed by unnecessary procedures and approvals
D. By using the concept of a minimum viable product to establish the technical and environment architecture

答案：A

解題說明：
The relationship management practice focuses on establishing and maintaining strong connections with stakeholders to ensure mutual understanding of needs, expectations, and priorities. By identifying and actively involving service consumer stakeholders, product owners can better understand business priorities for the mobile app, ensuring investments are properly justified and aligned with what delivers the most value to the consumer.

問題 #104
An organization is going through a digital transformation. With the increased importance of digital services, the organization needs to ensure a balance between time to market and high reliability.
How does the 'architecture management' practice support this?

A. By using continuous integration/continuous delivery techniques
B. By using blue/green deployments to minimize the impact of changes
C. By iteratively moving application functionality to microservices
D. By leveraging infrastructure as code to speed up development

答案：C

解題說明：
The architecture management practice would recommend iteratively moving application functionality to microservices, as this reduces tight coupling, increases flexibility, and allows more frequent and safer changes to the system.

問題 #105
Which high-velocity IT objective helps a digital organization to ensure that the risks it takes are aligned with the corporate direction?

A. Co-created value
B. Resilient operations
C. Valuable investments
D. Assured conformance

答案：C

解題說明：
Valuable investments ensure that resources, initiatives, and risks taken by the organization are aligned with strategic objectives and corporate direction. This objective focuses on making sure that investment decisions deliver intended business value and remain consistent with overall organizational goals, helping to balance innovation with controlled and purposeful risk-taking.

問題 #106
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