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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

Section	Objectives
Object Manager and Lightning App Builder
Sales and Marketing Applications
Service and Support Applications
Security and Access
Workflow and Process Automation
Data and Analytics
Setup and Configuration
Productivity and Collaboration
Data Management

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Salesforce Certified Administrator Salesforce-Certified-Administrator Prüfungsfragen mit Lösungen (Q222-Q227):

222. Frage
Ursa Major Solar has a path on Case. The Company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from preventing the case back to a previous status.
Which Feature Should an administrator use to fulfill this request?

A. Dependent Picklists.
B. Validation rules.
C. Global Value Picklists
D. Predefined field Values.

Antwort: B

Begründung:
Explanation
Validation rules are a way to enforce data quality and business logic by preventing users from saving records that do not meet certain criteria. They can be used to require users to follow the status values as they are on the path and prevent them from reverting the case back to a previous status by using formulas that compare the old and new values of the status field. Global value picklists are a way to create and maintain picklist values that can be shared across multiple fields, but they do not enforce any logic or order on the values. Predefined field values are a way to set default values for fields on path settings, but they do not prevent users from changing them later. Dependent picklists are a way to filter the values of one picklist based on the value of another picklist, but they do not prevent usersfrom going back to a previous value.
References:https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm&type=5

223. Frage
Northern Trail Outfitters has a custom quick action on Account that creates a new Case.
How should an administrator make the quick action available on the Salesforce mobile app?

A. Include the action in the Salesforce Mobile Navigation menu.
B. Create a custom Lightning App with the action.
C. Add the Salesforce Mobile and Lightning Experience action to the page layout.
D. Modify compact Case page layout to include the action.

Antwort: C

Begründung:
Explanation
To make a quick action available on the Salesforce mobile app, you need to add it to the Salesforce Mobile and Lightning Experience Actions section of the page layout. You can use the Page Layout Editor to drag and drop the quick action onto the section.
References: https://help.salesforce.com/s/articleView?id=sf.actions_in_lex.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_page_layouts.htm&type=5

224. Frage
Users at Universal Containers would like to visually see the sales stages on an Opportunity page. The administrator is configuring path for Opportunities.
Which is an important consideration for path configuration?

A. Celebrations are unable to be added to a path.
B. Kanban views for Path must be configured manually.
C. The Owner field can be edited in the key fields Panel.
D. Path can include guidance and key fields for each stage.

Antwort: D

Begründung:
Explanation
Path is a feature that can be used to visually see the sales stages on an opportunity page. Path can include guidance and key fields for each stage to help users move opportunities along the sales process. Guidance can provide tips, policy information, or best practices for each stage. Key fields can display important fields that users need to fill in or update for each stage. References:
https://help.salesforce.com/s/articleView?id=sf.path_overview.htm&type=5

225. Frage
Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution.
Why are the support reps unable to see the Closed option in the specified piclist?

A. The Close Case page layout must be used to close a case.
B. The Support Process being used omits Closed as a status choice.
C. The Case record type is missing Closed as a picklist value.
D. The Show Closed Statuses m Case Status Field checkbox is set to the default.

Antwort: C

226. Frage
Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Services team also wants to use Opportunity to track installation. All three teams will need to use different fields and stages.
How Should the administrator configure this requirement?

A. Create three sales processes. Create three record types and three page layouts.
B. Create three sales processes. Create three record types and one page layout.
C. Create one sales process. Create one record type and three page layouts.
D. Create one sales process. Create three record types and three pagelayouts.

Antwort: A

Begründung:
Explanation
A sales process is a set of stages that an opportunity goes through as it moves from creation to close. A record type is a way to offer different business processes, picklist values, and page layouts to different users based on their profiles. A page layout controls the layout and organization of detail and edit pages for a specificobject and record type combination. To meet the requirement of having different fields and stages for each team, you need to create three sales processes for each market segment, three record typesfor each sales process, and three page layouts for each record type. References:
https://help.salesforce.com/s/articleView?id=sf.customize_salesprocess.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5https://help.salesforce.com/s/a

227. Frage
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