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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Client Management | 15% | - Household management - Relationship types and hierarchy - Client profiling and segmentation - Client lifecycle management |
| Topic 2: Analytics and Reporting | 12% | - Key metrics for financial advisors - Financial Services Cloud reports and dashboards - Custom reporting requirements |
| Topic 3: Implementation and Configuration | 10% | - Best practices for deployment - Setup and configuration basics - Security model considerations |
| Topic 4: Wealth Management Capabilities | 20% | - Asset allocation tracking - Performance monitoring - Investment portfolio management - Financial goals and planning |
| Topic 5: Banking and Lending Features | 15% | - Digital lending workflows - Account aggregation - Compliance and regulatory considerations |
| Topic 6: Data Model and Architecture | 18% | - Custom objects for financial products - Individual and Household data model - Financial Account and Financial Holding objects - Relationship mapping between accounts and contacts |
| Topic 7: Financial Services Cloud Overview | 10% | - Key differentiators from standard Salesforce CRM - Use cases for Banking, Wealth Management, and Insurance - Core capabilities of Financial Services Cloud |
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NEW QUESTION # 96
A consultant is looking to create a guided screen to be used by customer service agents answering the phone to authenticate the caller and positively identify them. The agent will ask the caller to provide their full name and the last four digits of their social security number, which is not stored in Salesforce. The agent will enter the provided information into a form, and upon clicking submit, a web service call is made to an external authentication service to authenticate the caller. What should the consultant do to fulfill the needed requirements?
Answer: D
Explanation:
A Screen Flow is the appropriate declarative solution because the process requires an internal agent to enter information into a guided form and then submit that information to an external service.
Screen Flow provides Screen elements that can capture temporary user-entered values such as the customer ' s full name and the last four digits of the Social Security number. Those values do not have to be stored in Salesforce simply because they are collected during the flow interview. They can remain flow variables used only for the authentication transaction.
Flow Builder can then invoke an external authentication service through an HTTP Callout, External Service action, Apex action, or another supported integration mechanism. The flow can send the supplied identity information, receive the authentication response, evaluate the result, and display an appropriate outcome to the customer service agent.
Screen Flows can also be launched from record-page quick actions, embedded directly on Lightning pages, or exposed through supported service-console experiences.
A custom Lightning web component or Canvas application would introduce unnecessary development for a requirement already supported declaratively. OmniScript is also capable of sophisticated guided interactions, but the requirement as stated maps directly to Salesforce ' s Screen Flow and external-callout capabilities.
NEW QUESTION # 97
Cumulus Cloud Bank is asking the consultant to explain some tools available to integrate Salesforce into several of its back-end/core systems. Which three capabilities should a consultant recommend?
Answer: A,C,E
Explanation:
Salesforce provides a layered integration architecture in which MuleSoft, OmniStudio Integration Procedures, and OmniStudio DataRaptors or Data Mappers can work together to connect Agentforce Financial Services with external core systems.
MuleSoft Anypoint Platform provides enterprise integration capabilities for connecting Salesforce with banking platforms, transactional systems, APIs, and other back-end applications. Financial Services integration guidance specifically references MuleSoft for bringing external financial-account and transaction information into Salesforce.
Integration Procedures are server-side OmniStudio processes designed to retrieve, transform, orchestrate, and save data without requiring direct user interaction. They can invoke HTTP endpoints, coordinate multiple actions in one server call, and connect OmniScripts or FlexCards to internal and external sources.
DataRaptors, now referred to as OmniStudio Data Mappers, provide declarative extraction, transformation, and persistence of Salesforce data. They commonly operate inside Integration Procedures and handle data mappings between Salesforce records and the JSON structures required by OmniStudio components.
Data Processing Engine is primarily intended for high-volume transformation and calculation workloads. Data Consumption Framework provides an external-data consumption architecture, but the integration- development capabilities specifically represented here are MuleSoft, Integration Procedures, and DataRaptors or Data Mappers.
NEW QUESTION # 98
Which of the following objects do support Group-Level Rollups?
Answer: B,C,E
Explanation:
The following objects dosupport Group-Level Rollups:
Financial Accounts: You can use Group-Level Rollups to display the total balance, total market value, and total cost basis of all the financial accounts that belong to a group.
Action Plans: You can use Group-Level Rollups to display the number of action plans, the number of completed action plans, and the completion percentage of all the action plans that are associated with a group.
Opportunities: You can use Group-Level Rollups to display the total amount, expected revenue, and weighted amount of all the opportunities that are related to a group. Verified References:
1: Salesforce Financial Services Cloud Implementation Guide, page 80.
2: Salesforce Financial Services Cloud Implementation Guide, page 81.
3: Salesforce Financial Services Cloud Implementation Guide, page 82.
NEW QUESTION # 99
How are identification documents, other assets, liabilities, goals, and revenue modeled, in an existing Financial Services Cloud org using the individual account model?
Answer: C
Explanation:
In an existing Financial Services Cloud org using the individual account model, custom objects are used to represent other assets, liabilities, and goals. These objects are related to the Account object via lookuprelationships. For example:
The Other Asset object is used to represent non-financial assets owned by an account holder, such as real estate properties, vehicles, or jewelry.
The Other Liability object is used to represent non-financial liabilities owed byan account holder, such as mortgages, loans, or taxes.
The Financial Goal object is used to represent financial objectives pursued by an account holder, such as retirement planning, education funding, or debt reduction. Verified References:
1: Salesforce Help Article [10]
2: Salesforce Help Article [11]
3: Salesforce Help Article [12]
NEW QUESTION # 100
A financial services company wants to plan ahead for designing the Financial Services Cloud (FSC) implementation. Which three activities should the implementation team prioritize during planning?
Answer: B,C,E
Explanation:
The following activities should be prioritized by the implementation team during planning for designing the Financial Services Cloud implementation:
Prepare for integrations with transactional systems, external data sources, custodians, and any other platforms that the company's business relies on. Integrations are the connections or interactions that allow data or functionality to flow between different systems or platforms. You should prepare for integrations with your existing or new systems or platforms that support your business processes, such as transactional systems, external data sources, custodians, or other platforms. You should also consider the integration methods, tools, requirements, and challenges that you will need to address during the implementation.
Beyond the preconfigured settings, evaluate whether they need advanced customizations. Customizations are the changes or modifications that you make to Salesforce to meet your specific business needs or preferences.
You should evaluate whether you need advanced customizations beyond the preconfigured settings that Financial Services Cloud provides out of the box, such as custom objects, fields, formulas, validation rules, workflows, triggers, or components. You should also consider the impact, benefits, and risks of your customizations on your data model, user interface, performance, security, or maintenance.
Review the out-of-the-box capabilities and compare them to the company's current needs. Out-of-the-box capabilities are the features or functions that Financial Services Cloud offers without any customizations or configurations. You should review the out-of-the-box capabilities and compare them to your company's current needs and expectations. You should also identify any gaps or opportunities for improvement that you can address with configurations or customizations during the implementation. Verified References: :
Salesforce Help Article [12] : Salesforce Help Article [13] : Salesforce Help Article [14]
NEW QUESTION # 101
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