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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Policies and Settings	22%	- Slack Connect and app approval settings - Identity and access management - Security and compliance configurations - Analytics and dashboard usage
Topic 2: Channel Strategy	10%	- Apply use cases and best practices - Channel naming conventions and structure - Design channels for collaboration and workflows
Topic 3: Learning and Enablement	18%	- Create learning materials and resources - Support adoption and troubleshoot issues - Design training programs for users and admins - Plan and execute rollout strategies
Topic 4: Discovery	10%	- Assess organizational readiness - Gather and analyze client requirements - Communicate Slack value proposition
Topic 5: Delivery and Migration	17%	- Plan and execute migration from other platforms - Understand implementation best practices - Define roles and responsibilities
Topic 6: Governance Structure	8%	- Define admin and owner roles - Manage workflows and processes - Establish governance policies

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Salesforce Certified Slack Consultant Sample Questions (Q42-Q47):

NEW QUESTION # 42
In the final stages of Slack migration, you notice some resistance from employees. What should be your communication approach to address their concerns?

A. Limit communication to only positive aspects of Slack, avoiding any mention of challenges
B. Punish employees who show resistance to the migration
C. Open a dialogue to understand their concerns, provide reassurance, and offer additional support where needed
D. Ignore the resistance as it is a normal part of any change process

Answer: C

Explanation:
When facing resistance, it's important to open a dialogue to understand employee concerns.
Providing reassurance and offering additional support or training can help alleviate their apprehensions. This approach fosters a positive environment and encourages acceptance of the new system.

NEW QUESTION # 43
A small business with limited IT resources is adopting Slack. They need to ensure their team can effectively use Slack for daily communication and project management. What should be included in their learning plan?

A. An in-depth training on coding custom Slack bots and integrations, bypassing basic functionalities
B. A balanced curriculum covering basic messaging, channel management, and how to use Slack for project collaboration and task tracking
C. Focus predominantly on the entertainment and social features of Slack to encourage team bonding
D. Providing only written guides and manuals on Slack features, without any interactive or practical training sessions

Answer: B

Explanation:
For a small business, a curriculum that covers basic messaging, channel management, and practical applications of Slack for project collaboration and task tracking is crucial. This ensures that the team is well-equipped to use Slack effectively for their daily communication and project management needs.

NEW QUESTION # 44
Your client is launching Enterprise Grid and has a requirement to allow some members to log in to Slack using their username and password.
What settings should you recommend to make sure the members are able to log in?

A. In the workspace admin dashboard, under SSO settings, upload a csv list of the members to be excluded from using SSO.
B. In the workspace settings dashboard, under SSO settings, manually add members to be excluded from using SSO.
C. In the org settings dashboard, under SSO settings, upload a csv list of the members to be excluded from using SSO.
D. In the org settings dashboard, under SSO settings, manually add members to be excluded from using SSO.

Answer: C

Explanation:
The correct answer is C . In Enterprise Grid, SSO is managed at the organization level, so exceptions to the SSO requirement must be handled in org settings, not workspace settings. The client needs some members to continue logging in with a username and password, which means those members must be excluded from the SSO requirement. The answer also specifies uploading a CSV list, which is the scalable method for applying exclusions when multiple members are involved. Option A is incorrect because it uses the workspace settings dashboard and manual entry, which does not align with Enterprise Grid org-level SSO control. Option B is wrong because workspace admin settings are not the correct place for Enterprise Grid SSO exclusions. Option D correctly identifies org settings but uses manual addition; the tested recommendation is to upload a CSV list for the excluded users. The important consulting principle is that identity and authentication settings on Enterprise Grid are centralized at the org level.
Reference topic: Policies and Settings - Enterprise Grid SSO, org-level authentication controls, SSO exclusions, CSV user management, and login policy design.

NEW QUESTION # 45
A financial company using Slack wants to ensure that the apps being used comply with strict data security regulations. What is the most appropriate app approval setting they should implement?

A. Allow all employees to install any apps they find useful
B. Automatically approve all apps listed in the Slack App Directory
C. Only permit apps that are developed in-house
D. Set up a process where all app installations require approval by the IT department

Answer: D

Explanation:
Implementing a process where the IT department must approve all app installations allows the company to ensure that each app complies with their strict data security regulations, maintaining control over app security.

NEW QUESTION # 46
A retail company is introducing Slack to its employees, who have varying levels of tech- savviness. What approach should be taken in designing a learning curriculum for these users?

A. Focus solely on advanced Slack features, assuming basic knowledge is already present
B. Develop a tiered learning program starting with the basics of Slack for beginners, advancing to intermediate use, and then to advanced functionalities for more tech-savvy users
C. Rely on users to learn Slack through casual day-to-day usage without any formal training
D. Implement only one comprehensive training session covering all features, irrespective of the differing skill levels of users

Answer: B

Explanation:
A tiered learning program is ideal for accommodating varying skill levels. It allows beginners to understand the basics before progressing to more advanced features, ensuring all users build a solid foundation and then enhance their skills according to their tech-savviness.

NEW QUESTION # 47
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