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| Section | Weight | Objectives |
|---|---|---|
| OmniScripts | 27% | - Structure and components of OmniScripts - Map business processes to OmniScript components - Validate and align OmniScript processes with requirements |
| Data Tools | 23% | - Purpose and benefits of DataRaptors and Integration Procedures - Design DataRaptors and Integration Procedures - Calculation Matrices and Procedures: use and benefits |
| Best Fit Solutioning | 27% | - Gather, analyze and simplify business requirements - Design solutions using OmniStudio best practices - Map requirements to appropriate OmniStudio tools |
| FlexCards | 23% | - Design FlexCards to meet requirements - Capabilities, use cases and purpose of FlexCards - Collect and organize customer 360 information |
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NEW QUESTION # 156
A company is designing a new console for contact center agents. The cards in the console need to display the following:
- "Ope"; cases with case description, case open date, case type,
assigned to and priority fields. Open should be highlighted with a red
border.
- "Awaiting Closure" cases with case description, last action taken
date, resolution, approval reason for closure, and assigned to fields.
These cases should be highlighted with a grey border.
- "Close"; cases with case description, resolution, case closed date
fields with alink to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?
Answer: B
Explanation:
The consultant should design the FlexCard solution using card filter and multiple FlexCards to meet these requirements. A card filter is a property that determines which records are displayed in a FlexCard based on certain criteria. The consultant can use card filter to display only the cases with a specific status, such as Open, Awaiting Closure, or Closed. A FlexCard is a tool that can display data and actions in a card format. The consultant can create multiple FlexCards for each case status, and customize the fields and actions accordingly. The consultant can also use custom style to apply different borders for each case status
NEW QUESTION # 157
Ursa Major Solar requires a view that shows a parent FlexCard with account details and a child FlexCard with a list of related contacts. The business wants this entire component embedded on a standalone page accessible from the App Launcher, not tied to a specific record. Which page type should the OmniStudio Consultant recommend for this requirement?
Answer: D
Explanation:
An App Page is the correct Lightning page type when functionality must be available as a standalone workspace launched from the App Launcher and not tied to a specific record context.
Record Pages are designed around a specific Salesforce record and automatically receive record context. Home Pages provide general landing-page functionality but are not optimized for dedicated application workspaces. An Email Application Pane is unrelated to this requirement.
Because the solution combines a parent FlexCard and child FlexCard to deliver a specialized account-and-contact view, an App Page provides the most appropriate deployment target. It allows the business to create a dedicated user experience that can be accessed independently of record navigation while still supporting OmniStudio components and related data retrieval processes.
NEW QUESTION # 158
A company needs to create multiple guided processes on their public website. The processes need to be style using the corporate branding kit. The corporate branding kit Includes guidance on colors, fonts, and icons. In addition, the website that the process will be deployed to has a style guide that dictates the format for radio buttons, slide bars, and other user interface elements. The company wants both the corporate branding kit at the website's style guide to be globally implemented in these new processes. Which three OmniStudio features and tools should the consultant recommend to meet these requirements? Choose 3 answers
Answer: B,C,D
Explanation:
The three OmniStudio features and tools that the consultant should recommend to meet these requirements are: OmniScript, Custom Styles, and Newport Design System. An OmniScript is a tool that can design customer interactions using elements and actions. The consultant can use OmniScripts to create the guided processes for the public website. A Custom Style is a feature that allows applying custom CSS properties to an OmniScript or a FlexCard element. The consultant can use Custom Styles to style the OmniScripts using the corporate branding kit, such as colors, fonts, and icons. A Newport Design System is a tool that provides a set of predefined styles and components for building user interfaces. The consultant can use Newport Design System to style the user interface elements in the OmniScripts, such as radio buttons, slide bars, etc., according to the website's style guide
NEW QUESTION # 159
A consultant needs to design a solution that displays a customer's active insurance policies, recent claims, and available actions in a single compact view on the Account record page. Which OmniStudio component should the consultant recommend?
Answer: C
Explanation:
FlexCards are designed to display contextual, summarized information (like policies and claims) in a compact card format on a record page, along with actions the user can take. OmniScripts are for guided data-capture processes, Integration Procedures orchestrate backend logic, and DataRaptor Extract is a data retrieval tool used to power other components, not a display component itself.
NEW QUESTION # 160
When a customer wants to buy a new device, a discounted rate can be applied after considering the number lines and internet coverageon their current plan. Which OmniStudio tool could a consultant recommend to get the discounted rate?
Answer: C
Explanation:
The OmniStudio tool that the consultant should recommend to get the discounted rate is Calculation Matrices. A Calculation Matrix is a tool that can perform complex calculations based on multiple input variables and output values. The consultant can use a Calculation Matrix to define the input variables, such as number of lines and internet coverage, and the output values, such as discounted rate. The Calculation Matrix can then apply rules and formulas to calculate the discounted rate for each combination of input variables
NEW QUESTION # 161
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