MB-230受験資料更新版 & MB-230認証試験

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MB-230の各主題研究の分析を通じて急流、探索する価値のある隠れたルールがたくさんあることがわかりました。これは非常に必要であると同時に、MB-230トレーニング資料には専門家の素晴らしい夢のチームがあり、そのため、毎年提案の傾向を厳密に管理できます。年次試験問題では、MB-230調査問題に対応する規則があり、今年のテストのホットスポットと提案の方向を正確に予測できます。これにより、ユーザーは自信を持ってMB-230テストの準備をすることができます。

Microsoft MB-230 Exam Overview:

Certification Vendor:	Microsoft
Exam Name:	Microsoft Dynamics 365 Customer Service Functional Consultant
Exam Number:	MB-230
Available Languages:	Japanese, French, German, Chinese (Traditional), Korean, Portuguese (Brazil), Chinese (Simplified), Indonesian (Indonesia), English, Spanish, Arabic (Saudi Arabia), Russian, Italian
Related Certifications:	Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
Exam Format:	Yes/No, Drag-and-drop, Case study, Multiple choice
Certificate Validity Period:	1 year (renewal required)
Exam Duration:	100 minutes
Passing Score:	700 / 1000
Real Exam Qty:	40-60
Exam Price:	$165 USD
Sample Questions:	Microsoft MB-230 Sample Questions
Exam Way:	Online (proctored) or at a testing center
Pre Condition:	None
Official Syllabus URL:	https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-230

>> MB-230受験資料更新版 <<

MB-230認証試験、MB-230日本語版と英語版

同じ目的を達成するためにいろいろな方法があって、多くの人がいい仕事とすばらしい生活を人生の目的にしています。Fast2testが提供した研修ツールはMicrosoftのMB-230の認定試験に向けて学習資料やシミュレーション訓練宿題で、重要なのは試験に近い練習問題と解答を提供いたします。Fast2test を選ばれば短時間にITの知識を身につけることができて、高い点数をとられます。

MB-230試験は、40〜60の多肢選択問題からなり、制限時間は150分です。この試験は、英語、フランス語、ドイツ語、日本語、スペイン語など、複数の言語で受験できます。合格するためには、1000点中700点以上を獲得する必要があります。Microsoftは、関連するトレーニングコースを受講し、勉強資料を確認し、Dynamics 365プラットフォームで実践的な経験を積むことを個人に推奨しています。

Microsoft MB-230試験は、顧客サービス管理の経験があり、Microsoft Dynamics365でスキルを向上させたい専門家に最適です。また、顧客サービス管理に慣れていないが、技術的な背景を持ち、学習したい人にも適しています。 Microsoft Dynamics365。この試験は、英語、日本、韓国語、および簡素化された中国語で入手でき、候補者はオンラインまたはテストセンターでそれを取ることができます。

Microsoft Dynamics 365 Customer Service Functional Consultant 認定 MB-230 試験問題 (Q153-Q158):

質問 # 153
You need to configure entitlements for contracts.
What should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

正解：

解説：

Explanation:
Box 1: 25
Customers must have contracts that allow them to call Lamna Healthcare 10 times a year for help.
In addition to the 10 free calls, customers must be able to send 15 emails a year for support.
If you want to restrict support through the phone channel to 80 hours and email to 20 hours, create individual entitlement channel records and add their total terms.
Box 2: Entitlement Channel
The Entitlement Channel section specifies the support channel through which the customer can reach the organization and seek support.
Use this section to define the channels your customers are entitled to and track the customer support term for each channel. For example, you can add phone and email as the channels through which you'll offer support.
If you want to restrict support through the phone channel to 80 hours and email to 20 hours, create individual entitlement channel records and add their total terms.
Box 3: Auto-calculate
The remaining term is auto-calculated and shows the total number of hours or cases remaining for the customer's entitlement.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define-support-terms-custom

質問 # 154
Drag and Drop Question
You are a customer service representative using Dynamics 365 Customer Service Hub.
You need to link the knowledge base records that relate to cases and send articles to customers.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in them correct order.

正解：

解説：

質問 # 155
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?

A. Set the closure preference setting to Don't allow parent case closure until all child cases are closed. In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
B. Create a business rule.
C. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
D. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.

正解：D

解説：
Section: Topic 2, Manage cases and the knowledge base

質問 # 156
You are a Dynamics 365 Customer Service administrator.
You must track issues submitted by customers.
You need to configure case settings for the Service Management module.
What should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

正解：

解説：

Explanation:

質問 # 157
Hotspot Question
You are implementing Omnichannel for Customer Service for a company.
The company has the following requirements:
- The Knowledgebase article search tab must open when a new chat
conversation begins.
- The Chat Session template must be in expanded mode for the agents.
You need to complete the implementation to meet the requirements.
Which configuration should you use for each requirement? To answer, select the appropriate options in the answer area.

正解：

解説：

質問 # 158
......

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