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| Section | Weight | Objectives |
|---|---|---|
| Wealth Management Capabilities | 20% | - Asset allocation tracking - Performance monitoring - Investment portfolio management - Financial goals and planning |
| Client Management | 15% | - Household management - Relationship types and hierarchy - Client profiling and segmentation - Client lifecycle management |
| Financial Services Cloud Overview | 10% | - Core capabilities of Financial Services Cloud - Use cases for Banking, Wealth Management, and Insurance - Key differentiators from standard Salesforce CRM |
| Implementation and Configuration | 10% | - Security model considerations - Setup and configuration basics - Best practices for deployment |
| Data Model and Architecture | 18% | - Financial Account and Financial Holding objects - Relationship mapping between accounts and contacts - Individual and Household data model - Custom objects for financial products |
| Banking and Lending Features | 15% | - Compliance and regulatory considerations - Account aggregation - Digital lending workflows |
| Analytics and Reporting | 12% | - Custom reporting requirements - Key metrics for financial advisors - Financial Services Cloud reports and dashboards |
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NEW QUESTION # 59
An investment bank is implementing Financial Services Cloud (FSC) to manage the deal pipeline. Each opportunity has confidentialinformation that the deal team members must only view. In addition, each member needs the ability to take and share notes directly within Salesforce with others on the team.
Which three FSC features should be part of the solution design?
Answer: A,D,E
Explanation:
The following FSC features should be part of the solution design for managing confidential deal information and notes sharing among deal teammembers:
Financial Deal Management: Financial Deal Management is a feature in Financial Services Cloud that allows you to track and manage complex deals that involve multiple parties, products, and stages. You can use Financial Deal Management to store confidential deal information such as deal name, amount, status, or participants. You can also use Financial Deal Management to associate opportunities, products, or tasks with a deal.
NEW QUESTION # 60
A banking client currently manages its onboarding process manually with paper forms. To optimize the process, the client wants to digitize and automate as much as possible. The bank wants its clients to manage the forms in a portal and leverage e-signatures for processing. Which three steps are needed to document this requirement following the discovery session?
Answer: C,D,E
Explanation:
Immediately following discovery, the consultant should concentrate on accurately documenting what the business does today and what the users need, rather than prematurely selecting technologies. This requires understanding each relevant persona, documenting business-process flows, and creating visual representations of those flows.
Salesforce process-mapping guidance defines process mapping as a visual representation of business processes showing responsibilities, process steps, inputs, outputs, and how activities connect. A strong process map provides an end-to-end view and establishes the baseline from which future-state improvements can be designed.
Understanding multiple personas is equally important because onboarding often involves customers, bankers, compliance personnel, operations teams, and approvers. Personas clarify user goals, behaviors, responsibilities, pain points, and the tools each participant uses.
Selecting a particular e-signature solution and designing the detailed Agentforce Financial Services component architecture belong to later solution-design activities. Discovery documentation must first establish the validated requirements and current or future process boundaries. Therefore, the correct deliverables are the persona journey, visual process flow, and documented business-process flows.
NEW QUESTION # 61
A financial services company would like its users to be able to relate two business accounts. Whatshould the administrator configure to meet the requirement?
Answer: A
Explanation:
To configure Financial Services Cloud to allow users to relate two business accounts, the administrator should update the Role picklist on the Account-Account Relationship object with new value. The Role picklist is a field onthe Account-Account Relationship object that defines the type of relationship between two accounts, such as Household Member, Business Owner, Trustee, or Friend. The Role picklist is used to filter and display the account-account relationships in the Actionable Relationship Center (ARC). To update the Role picklist, you need to go to Setup > Object Manager > Account-Account Relationship > Fields & Relationships
> Role and add or remove values according to your business needs. Verified References: : Salesforce Help Article [10] : Salesforce Help Article [11]
NEW QUESTION # 62
A regional bank is implementing Agentforce Financial Services. Today, relationship managers receive email reminders 2 days, 2 weeks, and 2 months after a new customer opens their first bank account to contact the customer for feedback. In addition, the bank wants the ability for relationship managers to track and report on progress in Agentforce Financial Services. What should the administrator do when designing the future state business process using Agentforce Financial Services features?
Answer: D
Explanation:
An Action Plan is the appropriate Agentforce Financial Services capability when an organization has a standardized sequence of activities that must occur at defined intervals and needs those activities to remain visible and reportable in Salesforce. Action Plan Templates define repeatable tasks, task ownership, sequencing, and date offsets. When an Action Plan is instantiated, those template items become operational tasks that relationship managers can complete and track.
In this scenario, the meaningful business event is the customer ' s transition to an established Customer state after opening the first banking relationship. That event should initiate an Action Plan containing follow-up tasks scheduled at the required 2-day, 2-week, and 2-month offsets. This accurately aligns the operational workflow with the point at which the individual becomes a customer.
Simple email notifications do not provide the same task lifecycle, completion status, ownership, reporting, and dashboard capabilities. Similarly, triggering the plan at initial Account creation or lead conversion could occur before the required customer milestone. Salesforce specifically positions Action Plans for repeatable engagements such as account openings and allows task deadlines and ownership to be standardized while supporting reports and dashboards for progress monitoring and compliance.
NEW QUESTION # 63
A Financial Services Cloud (FSC) administrator is assigning permission set licenses to users, including personal bankers. Which permission set license is recommended for this set of users?
Answer: D
Explanation:
The appropriate Financial Services access level for Personal Banker users is the Financial Services Cloud Standard entitlement represented by option A.
Salesforce ' s Personal Banker configuration guidance instructs administrators to create the user with the Personal Banker profile and then assign the Financial Services Cloud Standard and Personal Banker Access permission sets. This combination supplies the Financial Services capabilities required by the retail-banking persona together with the persona-specific permissions required for personal-banking functionality.
The broader Agentforce Financial Services user-creation guidance follows the same access pattern. Personal Banker, Advisor, and Relationship Manager personas use Financial Services Cloud Standard together with their persona-specific permission sets.
Salesforce distinguishes between permission sets and permission set licenses. A permission set license extends the underlying Salesforce user license so that features covered by the purchased Financial Services product can be used, while permission sets grant the associated permissions. Users therefore need the applicable license entitlement as well as required permission assignments.
For the Personal Banker group described in the question, the Standard Financial Services entitlement is the appropriate baseline rather than the Basic, Foundations, or Extension alternatives.
NEW QUESTION # 64
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