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| Section | Weight | Objectives |
|---|---|---|
| Testing | 11% | - Validate and test designs
|
| Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Strategy and Governance | 17% | - Define UX strategy and governance
|
| Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Discovery | 13% | - Gather user requirements and plan design strategy
|
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NEW QUESTION # 160
What is a benefit of inclusive design?
Answer: C
Explanation:
The uploaded study guide identifies A. Reducing friction for users in achieving their goals as the correct benefit of inclusive design.
Inclusive design considers a wider range of user needs, abilities, contexts, and potential barriers. When those barriers are addressed, the resulting experience becomes easier for more people to understand and operate.
The study guide therefore expresses the benefit in terms of reduced friction.
Option B contradicts the inclusive-design objective because designing exclusively for one user type risks excluding users whose circumstances or abilities differ from the assumed norm.
Option C also misrepresents inclusive design. The objective is not to simplify the experience to a generic lowest common denominator. Rather, the designer should identify barriers and create solutions that allow a broader range of people to participate successfully.
This answer is consistent with the inclusive-design principles earlier in the guide: recognize exclusion, learn from diversity, and solve for one in ways that can extend to many. When exclusion is reduced, users encounter fewer obstacles while trying to complete their intended tasks.
The practical outcome is therefore not only accessibility in a narrow sense, but a smoother and more usable experience across a broader population.
Study Guide reference/topics: Inclusive Design, reducing friction, user goals, exclusion, Human-Centered Design.
NEW QUESTION # 161
Universal Containers (UC) has implemented Service Cloud. There is a flag field on the case object that marks a case as(Sensitive). UC requested that this flag can be viewed by all users who have access to the case but only be edited by the assigned case assessor. The case assessor is a lookup field on the case object. How can an architect achieve this requirement?
Answer: B
Explanation:
The best way to achieve the requirement of having a flag field on the case object that marks a case as sensitive and can be viewed by all users who have access to the case but only be edited by the assigned case assessor is to create a custom Lightning component. A custom Lightning component can use the Lightning Data Service to access the case record and its fields, and apply conditional rendering and editing logic based on the user's role and the case assessor field. This way, the flag field can be displayed to all users who can view the case, but only be editable by the user who is the case assessor. This solution also follows the principle of designing for performance and scalability, which is one of the learning objectives for the Salesforce User Experience Designer certification.[Create Custom, Reusable Lightning Components], [Lightning Data Service Basics], [Design for Performance and Scalability]
1: https://trailhead.salesforce.com/en/content/learn/modules/lex_dev_lc_basics/lex_dev_lc_basics_intro
2: https://trailhead.salesforce.com/en/content/learn/modules/lightning_data_service/lightning_data_service_intro
3: https://trailhead.salesforce.com/en/content/learn/modules/ux-designer-certification-prep/design-for-performance-and-scalability
NEW QUESTION # 162
Cloud Kicks (CK) has not yet migrated to Lightning Experience but wants to leverage the Salesforce Lightning Design System (SLDS) in its Salesforce-based custom applications. What solution should CK's designers use to deliver applications with a consistent Lightning Experience look and feel?
Answer: B
Explanation:
The correct answer is C. Import Lightning stylesheets in Visualforce, according to the uploaded study guide.
The scenario is specifically about an organization that has not yet migrated to Lightning Experience but still wants custom Salesforce applications to present a Lightning-consistent visual appearance.
Within the study-guide framing, importing Lightning stylesheets into Visualforce provides the appropriate bridge between legacy Visualforce applications and the visual language associated with Lightning Experience.
Option A references an SLDS package, but the question is not asking how to build an independent front-end application using package-managed CSS resources. It asks for the Salesforce-based solution appropriate to the existing Visualforce context.
Option B, importing standard design tokens into a stylesheet, would not by itself reproduce the broader Lightning component styling required to give the application a consistent Lightning appearance.
The essential UX objective is visual consistency across platform generations. Users should encounter familiar spacing, typography, control treatments, and general presentation even when some applications remain on older Salesforce technology.
The study guide therefore points to Visualforce's ability to use Lightning styling as the appropriate way to achieve this transition-oriented design requirement.
Study Guide reference/topics: SLDS, Visualforce, Lightning Experience styling, legacy application consistency, Salesforce Lightning Design System.
NEW QUESTION # 163
Service agents are complaining that the new custom object to track reservations has too many fields and is cluttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process. Which feature should be recommended?
Answer: C
Explanation:
The correct answer is A. Dynamic Forms, exactly as stated in the uploaded study guide.
The scenario describes two related requirements: fields and sections should be treated as individual page components, and their visibility should vary according to the current reservation process context. Dynamic Forms is the feature selected by the guide for precisely this page-composition requirement.
Because all fields remain necessary, simply deleting fields from the object or layout would not solve the problem. Instead, the experience needs to show relevant information conditionally so that agents are not confronted with every field simultaneously.
Option B, In-App Guidance, would provide instructional prompts but would not restructure the underlying field presentation.
Option C, Flow Builder, can guide users through a defined process, but the requirement here is specifically to control the visibility and arrangement of fields and sections on the record page itself.
The study-guide principle is contextual presentation: maintain the required data model while reducing visual clutter by showing information when it becomes relevant. Dynamic Forms enables that page-level flexibility without requiring a completely custom interface.
Study Guide reference/topics: Dynamic Forms, field visibility, record pages, conditional presentation, Declarative Design.
NEW QUESTION # 164
Users from a small group within a Sales team have complained about an object that is often usedonly by team that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them.
Which two Salesforce feature should be suggested to improve the end-user experience?
Choose 2 answers
Answer: B,C
Explanation:
The two Salesforce features that should be suggested to improve the end-user experience are:
Favorite the often-used object. This feature allows the users to bookmark the object's tab and access it quickly from the Favorites menu in the header. This way, the users do not have to search for the object in the App Launcher or switch to a different app to use it.
Personalize the navigation bar. This feature allows the users to customize the navigation bar in their Lightning app by adding, removing, or reordering the items. This way, the users can add the object they often use to their navigation bar and access it easily from any page in the app.
1: Favorites in Lightning Experience
2: Personalize Your Navigation Bar
NEW QUESTION # 165
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