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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
ITIL Practices Overview	- Service management practices (e.g., incident management, service desk, change enablement) - Technical management practices (e.g., deployment management, infrastructure and platform management) - General management practices (e.g., continual improvement, risk management)
Four Dimensions of Service Management	- Information and technology - Partners and suppliers - Organizations and people - Value streams and processes
ITIL Service Value System (SVS)	- Continual improvement - Service value chain - Governance - Opportunity, demand, and value - Guiding principles
Key Concepts of Service Management	- Products and services relationship - Value and value co-creation - Organizations, service providers, service consumers

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EXIN ITIL 4 Foundation Sample Questions (Q213-Q218):

NEW QUESTION # 213
Which is a service request?

A. Requesting investigation of a degraded service
B. Requesting a workaround for an issue
C. Requesting information about how to create a document
D. Requesting an enhancement to an application

Answer: C

Explanation:
Explanation

NEW QUESTION # 214
When is the earliest that a workaround can be documented in 'problem management'?

A. After the problem has been prioritized
B. After the problem has been logged
C. After the problem has been resolved
D. After the problem has been analyzed

Answer: B

NEW QUESTION # 215
Which type of change is MOST LIKELY to be initiated as part of the 'service request management' practice?

A. An emergency change
B. A change model
C. A standard change
D. A normal change

Answer: C

NEW QUESTION # 216
Which action is performed by a service provider?

A. Ensuring access to agreed resources
B. Authorizing budget for service consumption
C. Receiving of the agreed goods
D. Requesting required service actions

Answer: A

NEW QUESTION # 217
What is the purpose of the 'information security management' practice?

A. To ensure that accurate and reliable information about the configuration of services is available when and where it is needed
B. To plan and manage the full lifecycle of all IT assets
C. To protect the information needed by the organization to conduct its business
D. To observe services and service components

Answer: C

NEW QUESTION # 218
......

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